QSC rollout and head-office operational efficiency improvements
First written in FY2019. 9 of 12 entries say "Advanced", first in FY2020. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「The Company promptly responds to customers' unfiltered feedback and uses it to maintain and improve QSC by leveraging external tools to monitor and analyze reviews on restaurant websites, Google, and other platforms in a timely manner.」
QSC improvement measures have been translated into management visits and audits of stores, a monthly "Hygiene Day," and the monitoring and analysis of reviews on restaurant websites and Google. - FY2025AdvancedAnnual report
「In addition, we aim to improve convenience and maximize customer satisfaction by introducing mobile ordering and reviewing our customer service methods.」
Measures to improve QSSCA and store quality have been expanded to include mobile ordering and a review of customer service methods, developing them into specific initiatives to improve customer convenience. - FY2024AdvancedAnnual report
「Next, we will expand the previous focus on ensuring QSC into ensuring QSSCA, adopting the slogan of making customers the focus and providing them with excitement and satisfaction through food and beverage services, and will introduce new value propositions at all stores.」
The company has explicitly stated its policy of implementing the expanded QSC-to-QSSCA store quality initiative at all stores, extending it to improvements in the atmosphere around and inside stores, counter areas, operations, social media promotions and mystery shopper reviews. - FY2023ReframedAnnual report
「Next, we will expand the previous focus on ensuring QSC into ensuring QSSCA, adopting the slogan of making customers the focus and providing them with excitement and satisfaction through food and beverage services, and will introduce new value propositions at all stores.」
The previous QSC enhancement initiative has been renamed and expanded to QSSCA, with the company describing efforts to improve the overall store experience, including Speed and Atmosphere, at all stores. - FY2023-Q2AdvancedAnnual report
「Since the beginning of the current fiscal year, we have introduced mystery shoppers to improve store service quality and customer satisfaction and to ensure and enhance QSSCA. Based on the results, we have established a system for operating the PDCA cycle.」
QSC and store operations improvement measures have been developed into performance evaluations by mystery shoppers introduced during the current fiscal year and a system for operating a PDCA cycle using the results. - FY2023-Q1AdvancedAnnual report
「In addition, we are proceeding with the introduction and renewal of digital transformation initiatives and store equipment while making use of subsidies.」
In addition to QSC and store operations improvements, the company states that it is advancing digital transformation and the introduction and renewal of store equipment using subsidies. - FY2022AdvancedAnnual report
「The brand is operated under the guidance of the VANSAN headquarters, which is taking an advanced approach to store operations, training and digital transformation in managing the brand.」
In addition to QSC and store operations improvement measures, the company has established a framework for receiving guidance from the VANSAN headquarters on store operations, training and digital transformation. - FY2022-Q1AdvancedAnnual report
「We are reviewing store operations and strengthening QSC amid the COVID-19 pandemic, improving store audits and implementing the resulting improvements, and building a system for sharing information internally.」
In addition to strengthening QSC, the company describes concrete progress in establishing store audits and improvement processes and a system for sharing information internally. - FY2021AdvancedAnnual report
「First, as a measure to increase sales, we are focusing on further improving QSC, the most fundamental aspects of welcoming customers. We will also substantially strengthen our takeout and delivery businesses to meet customer needs arising from the new lifestyle. In addition, we will increase visit frequency by providing customers with timely information through promotional tools centered on LINE and other platforms.」
While continuing to strengthen QSC, the company is developing takeout, delivery and promotional tools such as LINE as specific measures to increase sales. - FY2021-Q2RestatedAnnual report
「Based on its management policy of becoming the leading store in each local market, by strengthening QSC introduced last year」
The company continues initiatives aimed at becoming the leading store in each local market by strengthening QSC, which was introduced in the previous fiscal year. - FY2020AdvancedAnnual report
「Since the beginning of the current fiscal year, we have been focusing on further improving QSC, the most fundamental aspects of welcoming customers. In addition, we are implementing store support from the operations headquarters and early training and development programs to make new employees and new part-time associates productive as soon as possible.」
In addition to further improving QSC, the company describes store support from the operations headquarters and the implementation of early productivity and training programs for new employees. - FY2019First statedAnnual report
「1. Implementation of QSC and improved efficiency of head office operations」
As a new project under the business strategy of the medium-term management plan, the company has identified the implementation of QSC and improved efficiency of head office operations.