Expanding market share and strengthening the customer base in the home meal delivery business
First written in FY2016. 11 of 34 entries say "Advanced", first in FY2018. Latest entry: 2026-08-14.
Watami moved to the "Worse" side of this theme in 2024.
The whole theme swung hardest in 2020: 1 of 7 companies on the "Worse" side.
0 other companies' latest entry also says "Other".
- 2026-08-14OtherResults
「新商品の投入により調理済み商品のお届け数が前年同期を上回ったこと等の影響により、宅食事業における売上高は10,790百万円（前年同期比109.3％）、セグメント利益は979百万円（前年同期比87.8％）の増収減益となりました。」
お届け数・売上高は回復した一方、セグメント利益は減少しており、数量回復と収益悪化が併存している。 - FY2026Meal volumes increased through low-priced products, but profit declinedAnnual report
「In the home-delivered meals business, the number of operating locations at the end of the fiscal year was 506. Cumulative deliveries of prepared meals were 58.783 million (101.6% year on year). Owing mainly to the launch of new products, deliveries of prepared meals exceeded the previous year, resulting in higher revenue but lower profit: sales were ¥41,014 million (101.9% year on year), and segment profit was ¥4,311 million (91.3% year on year).」
The launch of new products lifted deliveries and sales above the previous year, while segment profit was 91.3% of the previous fiscal year, indicating that recovery in volumes and sales coexisted with declining profit. - FY2026-H1WorsenedAnnual report
「Owing mainly to the effect of cumulative deliveries of prepared meals falling below the previous year amid declining demand for meals at home, sales in the home-delivered meals business were ¥19,964 million (99.1% year on year), and segment profit was ¥2,078 million (88.8% year on year).」
Cumulative deliveries of prepared meals were 97.5% of the previous year, while sales declined to 99.1% and segment profit to 88.8% against a backdrop of declining demand for meals at home. The business shifted from higher profit amid declining delivery volumes to a period of declining profit. - FY2025-H1Profit increased despite lower delivery volumes owing to higher unit pricesAnnual report
「Cumulative deliveries of prepared meals were 29.406 million (95.1% year on year). Although deliveries of prepared meals declined from the previous year, demand for prepared meals fell following the change in the classification of COVID-19 under the Infectious Diseases Control Law. However, profit increased owing to the effect of higher unit prices.」
Deliveries in the home-delivered meals business declined to 95.1% of the previous year, shrinking the customer and delivery base. However, higher unit prices resulted in sales of 100.0% and segment profit of 116.4% of the previous year, with lower volumes coexisting with improved profitability. - FY2024-Q3WorsenedAnnual report
「In the home-delivered meals business, despite efforts to capture demand among a broad range of consumers through television shopping and heightened health awareness, the removal of stay-at-home requests during the COVID-19 pandemic reduced demand for home delivery. Cumulative deliveries of prepared meals were 46.744 million (98.5% year on year), resulting in lower revenue and profit.」
While the Company is working to capture demand through television shopping and other channels, declining demand for home delivery following the removal of stay-at-home requests reduced cumulative deliveries to 98.5% of the previous year, sales to 90.6%, and segment profit to 68.6%, resulting in continued declines in revenue and profit. - FY2024-Q2WorsenedAnnual report
「In the home-delivered meals business, the number of operating locations at the end of the quarter was 525. Cumulative deliveries of prepared meals were 30.913 million (97.7% year on year). Although deliveries of prepared meals remained at roughly the previous year's level, demand for prepared meals declined as the classification of COVID-19 under the Infectious Diseases Control Law changed from Category 2 equivalent to Category 5. As a result, revenue and profit declined. Sales in the home-delivered meals business were ¥20,154 million (85.2% year on year), and segment profit was ¥2,010 million (52.0% year on year).」
The decline in demand for prepared meals following the lifting of activity restrictions continued. Cumulative deliveries were 97.7% of the previous year, sales were 85.2%, and segment profit was 52.0%. The decline in revenue and profit deepened from the previous quarter, when sales were 96.4% and segment profit was 78.4% of the previous year. - FY2024-Q1Declining demand for prepared meals reduces deliveries and profitAnnual report
「Although deliveries of prepared meals remained at roughly the previous year's level, demand for prepared meals declined as the classification of COVID-19 under the Infectious Diseases Control Law changed from Category 2 equivalent to Category 5. As a result, revenue and profit declined. Sales in the home-delivered meals business were ¥9,984 million (96.4% year on year), and segment profit was ¥1,034 million (78.4% year on year).」
Following the decline in demand for prepared meals after the lifting of activity restrictions, cumulative deliveries were 15.341 million, or 97.6% of the previous year, sales were 96.4%, and segment profit was 78.4%. While initiatives to expand the customer base are progressing, the reversal in demand for home-delivered meals is evident. - FY2023-Q3AdvancedAnnual report
「In the home-delivered meals business, the Company responded to demand for home delivery and heightened health awareness resulting from stay-at-home requests and other factors during the COVID-19 pandemic by expanding sales of frozen prepared dishes to people working from home and others, strengthening sales to households raising children through business agreements with educational institutions, and attracting demand for home-delivered meals among a broad range of consumers through television shopping. As a result, cumulative deliveries of prepared meals were 47.460 million (100.5% year on year), and business performance remained strong.」
The Company continued expanding its customer base and sales channels through frozen prepared dishes, business agreements with educational institutions, and television shopping. Cumulative deliveries were 47.460 million, or 100.5% of the previous year. Sales were 116.8% of the previous year, and segment profit was 161.4%. - FY2023-Q2AdvancedAnnual report
「In the home-delivered meals business, the Company responded to demand for home delivery and heightened health awareness resulting from stay-at-home requests and other factors during the COVID-19 pandemic by expanding sales of frozen prepared dishes to people working from home and others, strengthening sales to households raising children through business agreements with educational institutions, and attracting demand for home-delivered meals among a broad range of consumers through television shopping. As a result, cumulative deliveries of prepared meals were 31.652 million (102.0% year on year), and business performance remained strong.」
The Company continued expanding its customer base and sales channels through frozen prepared dishes, business agreements with educational institutions, and television shopping. Cumulative deliveries were 31.652 million, or 102.0% of the previous year. Sales in the home-delivered meals business were 122.3% of the previous year, and segment profit was 224.4%. - FY2023-Q1AdvancedAnnual report
「In the home-delivered meals business, the Company responded to demand for home delivery and heightened health awareness resulting from stay-at-home requests during the COVID-19 pandemic by expanding sales of frozen prepared dishes to people working from home and others, strengthening sales to households raising children through business agreements with educational institutions, and attracting demand for home-delivered meals among a broad range of consumers through television shopping. As a result, daily meal deliveries increased to 246 thousand, or 102.5% of the previous year, and cumulative deliveries of prepared meals were 15.715 million (102.1% year on year), with business performance remaining strong.」
The Company continued expanding its customer base and sales channels through frozen prepared dishes, business agreements with educational institutions, and television shopping. Daily meal deliveries were 246 thousand, cumulative deliveries were 102.1% of the previous year, the number of operating locations was 530, sales were 111.7% of the previous year, and segment profit was 195.4%. - FY2022-Q3AdvancedAnnual report
「Cumulative deliveries of prepared meals were 47.221 million (100.8% year on year). Although deliveries of prepared meals remained at roughly the previous year's level, sales and profit increased owing in part to cost savings from the plant reorganization promoted since the previous fiscal year. As a result, sales in the home-delivered meals business were ¥29,421 million (106.2% year on year), and segment profit was ¥3,089 million (129.8% year on year).」
Deliveries in the home-delivered meals business were 100.8% of the previous year, sales were 106.2%, and segment profit was 129.8%. The effects of cost savings from the plant reorganization also contributed, and expansion of the customer base and earnings continued. - FY2022-Q2AdvancedAnnual report
「Cumulative deliveries of prepared meals were 31.007 million (100.4% year on year). Although deliveries of prepared meals remained at roughly the previous year's level, sales and profit increased owing in part to cost savings from the plant reorganization promoted since the previous fiscal year. As a result, sales in the home-delivered meals business were ¥19,352 million (109.0% year on year), and segment profit was ¥1,723 million (130.8% year on year). In addition, continued growth is expected in the home-delivered meals business, which has continued to grow steadily even during the COVID-19 pandemic, owing to the launch of sales of frozen prepared dishes such as Natural Deli, the launch of products from a major dairy beverage manufacturer using the manufacturer's sales network, and the expected effects of expanded sales through television shopping.」
Cumulative deliveries remained broadly unchanged at 100.4% of the previous year, while sales were 109.0% and segment profit was 130.8%. In addition to cost savings from the plant reorganization, the Company is expanding its customer base and sales channels through frozen prepared dishes, a major dairy beverage manufacturer's sales network, and television shopping. - FY2022-Q1AdvancedAnnual report
「In the home-delivered meals business, the Company responded to demand for home delivery and heightened health awareness resulting from stay-at-home requests during the COVID-19 pandemic by expanding sales of frozen prepared dishes to people working from home and others, strengthening sales to households raising children through business agreements with educational institutions, and attracting demand for home-delivered meals among a broad range of consumers through television shopping. As a result, the number of meals delivered per day increased to 240 thousand, or 102.7% of the previous year, and business performance remained strong.」
The Company expanded its customer base and sales channels through frozen prepared dishes, business agreements with educational institutions, and television shopping, increasing daily meal deliveries to 240 thousand, or 102.7% of the previous year. - FY2021AdvancedAnnual report
「In the home-delivered meals business, the number of operating locations at the end of the fiscal year was 527. Cumulative deliveries of prepared meals were 61.706 million (104.6% year on year). As deliveries of prepared meals exceeded the previous year and fixed costs were reduced through the integration and consolidation of home-delivered meal plants, sales increased to ¥36,656 million (106.4% year on year) and segment profit to ¥3,020 million (135.2% year on year).」
There were 527 operating locations, cumulative deliveries were 104.6% of the previous fiscal year, sales were 106.4%, and segment profit was 135.2%, indicating clear expansion of the customer base and earnings. - FY2021-Q3AdvancedAnnual report
「In the home-delivered meals business, the number of operating locations at the end of the quarter was 527. Cumulative deliveries of prepared meals were 46.837 million (104.8% year on year). In addition to deliveries of prepared meals exceeding the previous year, the integration and consolidation of home-delivered meal plants, including through the transfer of assets at the Nagasaki plant, resulted in sales of ¥27,705 million (105.1% year on year) and segment profit of ¥2,380 million (145.0% year on year).」
Deliveries in the home-delivered meals business were 104.8% of the previous year, sales were 105.1%, and segment profit was 145.0%. The number of operating locations was 527, and the integration and consolidation of plants, including through the transfer of assets at the Nagasaki plant, also progressed. - FY2021-Q2AdvancedAnnual report
「Cumulative deliveries of prepared meals were 30.896 million (104.9% year on year). As deliveries of prepared meals exceeded the previous year, sales were ¥17,754 million (103.8% year on year), and segment profit was ¥1,317 million (142.9% year on year).」
Deliveries in the home-delivered meals business were 104.9% of the previous year, sales were 103.8%, and segment profit was 142.9%, marking a clear improvement from the declining-delivery and rising-cost environment through the previous quarter. - FY2021-Q1Profit declined despite higher delivery volumes owing to increased costsAnnual report
「Cumulative deliveries of prepared meals were 15.397 million (106.7% year on year). Although deliveries of prepared meals exceeded the previous year, higher costs resulted in lower profit despite higher revenue. As a result, sales in the home-delivered meals business were ¥8,900 million (105.7% year on year), and segment profit was ¥547 million (98.1% year on year).」
Deliveries in the home-delivered meals business were 106.7% of the previous year and sales were 105.7%, while segment profit declined to 98.1% owing to higher costs. - FY2020Customer base expansion through a review of the production structure and corporate sales amid declining delivery volumesAnnual report
「In the home-delivered meals business, the number of operating locations at the end of the fiscal year was 514, and cumulative deliveries of prepared meals were 58.98 million (97.7% year on year). Although deliveries of prepared meals fell below the previous year, the review of the production structure resulted in higher profit despite lower revenue. The Company will strengthen its products and review its area strategy to develop the market and expand its share by acquiring new customers, while also pursuing corporate sales across the Company as a new sales channel.」
Although cumulative deliveries declined to 97.7% of the previous fiscal year, segment profit was ¥2,234 million (103.8% year on year) owing to the review of the production structure. The Company also newly specified a review of its product capabilities and area strategy, as well as corporate sales. - FY2020-Q3Earnings growth continues as the production structure is reviewed amid declining delivery volumesAnnual report
「In the home-delivered meals business, the number of operating locations at the end of the quarter was 514. The average number of prepared meals delivered per weekday in the final week of December was 222 thousand (232 thousand in the final week of the same month a year earlier). Although deliveries of prepared meals fell below the previous year, a review of the production structure resulted in higher profit despite lower revenue. As a result, sales in the home-delivered meals business were ¥26,367 million (92.4% year on year), and segment profit was ¥1,642 million (109.9% year on year).」
Although deliveries fell below the final week of the same month a year earlier, the review of the production structure resulted in segment profit of ¥1,642 million in the home-delivered meals business despite lower revenue, up 109.9% year on year. - FY2020-Q2Earnings growth continues as production capacity is reviewed amid declining delivery volumesAnnual report
「The number of operating locations at the end of the quarter was 513. The average number of prepared meals delivered per weekday in the final week of September was 232 thousand (240 thousand in the final week of the same month a year earlier). Although deliveries of prepared meals fell below the previous year, a review of the production structure resulted in higher profit despite lower revenue. As a result, sales in the home-delivered meals business were ¥17,105 million (91.8% year on year), and segment profit was ¥921 million (134.5% year on year).」
Although deliveries fell below the final week of the same month a year earlier, the review of the production structure resulted in segment profit of ¥921 million in the home-delivered meals business despite lower revenue, up 134.5% year on year. - FY2020-Q1Higher profit through production-system optimization despite lower deliveriesAnnual report
「The number of deliveries of prepared meals per weekday in the final week of June was 224 thousand meals, compared with 234 thousand meals in the final week of the same month a year earlier. Although deliveries of prepared meals were below the previous year, production-system optimization resulted in higher profit despite lower revenue.」
Deliveries were below the final week of the same month a year earlier, resulting in lower revenue in the home meal delivery business, while production-system optimization brought segment profit to ¥558 million, or 185.1% of the previous year. - FY2019-Q3Deliveries increased, but lower prices continued to result in lower revenue and lower profitAnnual report
「The number of deliveries of prepared meals per weekday in the final week of December was 232 thousand meals, compared with 229 thousand meals in the final week of the same month a year earlier. Although deliveries of prepared meals exceeded the previous year, lower prices per meal due to changes in the product mix and other factors resulted in lower revenue and lower profit.」
Deliveries exceeded the final week of the same month a year earlier, but lower prices per meal due to changes in the product mix and other factors resulted in lower revenue and lower profit in the home meal delivery business. - FY2019-Q2Deliveries increased, but lower prices and lower profit in the food manufacturing and sales business resulted in lower revenue and lower profitAnnual report
「The number of deliveries of prepared meals per weekday in the final week of September was 240 thousand meals, compared with 235 thousand meals in the final week of the same month a year earlier. Although deliveries of prepared meals exceeded the previous year, lower prices per meal due to changes in the product mix and lower profit in the food manufacturing and sales business resulted in lower revenue and lower profit.」
Deliveries exceeded the previous year, but lower prices per meal due to changes in the product mix and lower profit in the food manufacturing and sales business resulted in lower revenue and lower profit in the home meal delivery business. - FY2019-Q1Deliveries increased, but lower average prices and advertising investment costs resulted in lower revenue and lower profitAnnual report
「The number of deliveries of prepared meals per weekday in the final week of June was 234 thousand meals, compared with 227 thousand meals in the final week of the same month a year earlier. Although deliveries of prepared meals exceeded the previous year, lower prices per meal and higher advertising investment costs resulted in lower revenue and lower profit.」
Deliveries exceeded the previous year, but lower prices per meal and higher advertising investment costs resulted in lower revenue and lower profit in the home meal delivery business. - FY2018AdvancedAnnual report
「Launched a new business, Watami Home Meal Delivery Direct, selling frozen prepared meals by mail order.」
The home meal delivery business launched a new channel for selling frozen prepared meals by mail order. Full-year deliveries were 233 thousand meals, exceeding the 228 thousand meals delivered in the final week of the same month a year earlier, but profit declined due to advertising investment and higher food-material and labor costs. - FY2018-Q3RestatedAnnual report
「The number of deliveries of prepared meals per weekday in the final week of December was 229 thousand meals, the same as in the final week of the same month a year earlier. Although cumulative deliveries of prepared meals exceeded the previous year, some upfront investments, including advertising expenses, were not recouped, resulting in higher revenue but lower profit.」
Deliveries were 229 thousand meals, unchanged from the same month a year earlier, while cumulative deliveries exceeded the previous year. However, upfront investments, including advertising expenses, were not recouped, and higher revenue but lower profit continued. - FY2018-Q2Deliveries recovered, but upfront investment remained unrecoupedAnnual report
「The number of deliveries of prepared meals per weekday in the final week of September was 235 thousand meals, compared with 231 thousand meals in the final week of the same month a year earlier. Although deliveries of prepared meals exceeded the previous year, some upfront investments, including advertising expenses, were not recouped, resulting in higher revenue but lower profit.」
Deliveries recovered to 235 thousand meals, exceeding the previous year, but upfront investments, including advertising expenses, remained unrecouped, resulting in higher revenue but lower profit. - FY2018-Q1Deliveries recovered through advertising, but upfront investment was not recoupedAnnual report
「The number of deliveries of prepared meals per weekday in the final week of June was 227 thousand meals, compared with 221 thousand meals in the final week of the same month a year earlier. Deliveries of prepared meals exceeded the previous year as advertising investment proved effective, but the upfront investment was not recouped, resulting in higher revenue but lower profit.」
Advertising investment lifted deliveries above the previous year, but the upfront investment was not recouped, resulting in higher revenue but lower profit in the home meal delivery business. - FY2017-Q3RestatedAnnual report
「The number of deliveries of prepared meals per weekday in the final week of December was 229 thousand meals, compared with 230 thousand meals in the final week of the same month a year earlier. Although the company is struggling to acquire new customers, productivity at its meal production facilities is improving.」
Difficulty acquiring new customers continued, while deliveries remained at approximately the same level as in the same month a year earlier and productivity at the meal production facilities improved. - FY2017-Q2Continued difficulty acquiring customers alongside higher productivityAnnual report
「The number of deliveries of prepared meals per weekday in the final week of September was 231 thousand meals, compared with 261 thousand meals in the final week of the same month a year earlier. Although the company is struggling to acquire new customers, productivity at its meal production facilities is improving.」
Deliveries were below the final week of the same month a year earlier, and difficulty acquiring new customers continued, while productivity at the meal production facilities improved. - FY2017-Q1Stagnant customer acquisition alongside higher productivityAnnual report
「The number of deliveries of prepared meals per weekday in the final week of June was 221 thousand meals, compared with 240 thousand meals in the final week of the same month a year earlier. Although the company is struggling to acquire new customers, productivity at its meal production facilities is improving.」
The company reported difficulty acquiring new customers and a year-on-year decline in deliveries, while also noting improved productivity at its meal production facilities. - FY2016First statedAnnual report
「The company needs to expand market share by acquiring new customers through stronger products, a review of sales promotions, and a stronger sales organization. It will also work to further improve customer convenience and strengthen retention measures that encourage long-term continued use.」
The company identifies growth initiatives involving products, sales promotions, its sales organization, customer retention, and the expansion of sales channels to nursing care facilities and other locations.