Operational Efficiency and Enhanced Store Services Through Digitalization
First written in FY2022. 4 of 6 entries say "Advanced", first in FY2024. Latest entry: FY2026.
The whole theme swung hardest in 2024: 2 of 18 companies on the "Worse" side.
12 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We will work to improve services to further enhance customer convenience, increase membership and improve store operating efficiency, while promoting timely sales initiatives through the visualisation of customer data.」
The scope of digitalisation has expanded from convenience and store efficiency to sales initiatives based on visualised customer data. - 2026-05-14AdvancedEarnings
「With a view to integrating the membership systems of directly operated stores and the EC business」
The company indicated that digitization would proceed toward integration of the membership systems of directly operated stores and the EC business as the next stage following the introduction of a single ID. - FY2026-H1AdvancedAnnual report
「To improve customer convenience and streamline store operations, the company unified the points customers earn on purchases across all stores under a single ID, a system it fully introduced in the second half of last year. This has increased the number of registered members and improved the customer visit rate, and the company will continue working to strengthen relationships with customers.」
The company reported progress in its fully implemented initiative to assign a single ID across all stores as a digitalisation measure, including increases in registered members and the customer visit rate. - FY2024AdvancedAnnual report
「The company is also working to rebuild its information systems across the group and plans to bring them online sequentially around this summer, with the aim of improving customer convenience and operating efficiency.」
The company is proceeding with a comprehensive rebuilding of its information systems as a specific plan to improve customer convenience and operational efficiency. - FY2023RestatedAnnual report
「Each sales division is focusing on further restoring performance and expanding its business, while the company as a whole is promoting digitalisation to improve operational efficiency and store services.」
The company reaffirmed its policy of improving operational efficiency and store services through company-wide digitalisation. - FY2022First statedAnnual report
「The company is focusing on further restoring performance and expanding its business under these circumstances, while promoting digitalisation to improve operational efficiency and store services.」
The company identified digitalisation for the first time as a company-wide issue to be addressed and indicated a policy of using it to improve operational efficiency and store services.