Expanding consumer touchpoints and strengthening community-based services

「The “サンリンＭｙページ” web membership service and its associated “Points Service,” which the company has been promoting to improve customer satisfaction, achieved steady membership growth through focused promotion. This has contributed to higher customer satisfaction and reduced environmental impact through paperless invoicing.」

「The “Points Service” available through the “サンリンＭｙページ” web statement service, launched as a measure to improve customer satisfaction, was well received and increased the number of “サンリンＭｙページ” members. We will continue to improve customer convenience and satisfaction by increasing membership, while working to reduce paper use and invoice issuance costs.」

「As part of efforts to improve customer satisfaction, we launched a “Points Service” in February for members of the “サンリンＭｙページ” web membership service, which had been frequently requested by customers. By awarding points based on each customer’s monthly spending that can be redeemed for various services, we sought to turn customers into サンリン fans. We also worked to reduce environmental impact by moving invoices online.」

「In the equipment sales and remodeling businesses, orders increased, mainly for insulation remodeling and energy-efficient water heaters, helped by subsidies under the Ministry of the Environment’s “Advanced Window Renovation 2024 Project,” “Energy-Saving Water Heater Project” and other programs. In addition, we actively conducted the “Eco Eco Campaign 2024” and the “Trial Campaign for Gas Clothes Dryers for All-Electric Homes” as promotional measures for gas appliances that help reduce environmental impact, working to retain existing customers and acquire new ones.」

「In equipment sales and the remodeling business, we held print and virtual exhibitions twice during the year and focused on selling energy-efficient equipment, insulation remodeling and other products of high interest to customers due to soaring energy prices. Supported by various government and local government housing support programs, we achieved results exceeding the previous fiscal year.」

「In November, we began handling the house-cleaning service, which had been frequently requested by customers. We will continue working to expand services that meet customer needs.」

「In a living environment affected by high electricity prices and inflation, customers’ growing focus on energy conservation and saving money was supported by various government and local government housing support programs. Sales increased for remodeling, centered on insulation remodeling, and equipment supporting energy conservation, time savings and easier household tasks, resulting in performance exceeding the previous year.」

「In sales activities, we again held the well-received print and virtual exhibitions in June as non-contact measures to strengthen customer touchpoints during the COVID-19 pandemic. Supported by increased consumer activity resulting from the continuation of various government housing support programs, sales of housing-related equipment exceeded the previous fiscal year’s results, led by insulation remodeling and equipment contributing to energy conservation, time savings and easier household tasks.」

「In sales activities, at the print and virtual exhibitions held in October following those in June, we actively proposed energy-efficient gas equipment, insulation remodeling, residential storage batteries and other products expected to contribute to reducing carbon emissions and lowering continually rising utility costs. We achieved results exceeding those of the previous year.」

「In sales activities, beginning with the print and virtual exhibitions held in June, we actively proposed energy-efficient gas equipment, insulation remodeling and residential storage batteries as products expected to reduce the impact of soaring utility costs, producing results.」

「In sales activities, we held non-contact print and virtual exhibitions in June, as we did the previous year, to strengthen customer touchpoints. Based on the Medium-Term Management Plan (fiscal years 2022–2024), we mainly presented environmentally beneficial products using “energy conservation” and “energy creation” as key themes. This matched customers’ growing environmental awareness, resulting in increased sales, particularly of heat-shielding remodeling and air conditioners, and performance exceeding that of the previous year.」

「To strengthen self-contained customer touchpoints, we will emphasize our community-based approach, expand the circle of “サンリン fans,” increase customers for “サンリンでんき,” strengthen sales of remodeling and energy-efficient equipment, and further expand non-gas businesses to diversify earnings.」

「In sales activities, following the print and virtual exhibitions held in June, we held them again in October as non-contact measures to strengthen customer touchpoints. In the remodeling business and sales of housing-related equipment, we actively proposed energy-efficient equipment, solar power generation systems, storage batteries and products suited to new lifestyles after COVID-19, producing results.」

「In sales activities, beginning with the print and virtual exhibitions held in June as non-contact measures to strengthen customer touchpoints, we actively proposed energy-efficient equipment, solar panels, storage batteries and other products related to reducing carbon emissions as products suited to new lifestyles after COVID-19. We achieved results in the remodeling business and sales of housing-related equipment.」

「In June, we held a print exhibition and a virtual exhibition on the web as non-contact measures to strengthen customer touchpoints. As part of our efforts to reduce carbon emissions, we actively proposed energy-efficient equipment and other products, producing results in the remodeling business and sales of housing-related equipment.」

「Amid restrictions on economic activity due to COVID-19, we implemented new, non-contact measures to strengthen customer touchpoints, including print exhibitions and virtual exhibitions on the web, so as not to lose the relationships we had built with customers. By proposing useful products suited to new lifestyles, we achieved results in the remodeling business and sales of housing-related equipment.」

「Amid restrictions on economic activity due to COVID-19, we implemented new, non-contact measures to strengthen customer touchpoints, including print exhibitions and virtual exhibitions on the web, so as not to lose the relationships we had built with customers. These initiatives received high evaluations from customers and produced results in the remodeling business and sales of housing-related equipment.」

「Under these circumstances, the Group resumed consultative sales and conducted sales activities while continuing to implement the maximum infection-prevention measures, including hygiene management.」

「In sales activities, the company faced difficult conditions as fuel oil sales at service stations declined due to restrictions on travel within and outside the prefecture, while demand for commercial fuels in the accommodation, food service, other service and retail industries fell substantially. The company was unable to conduct sufficient sales activities because it refrained from making sales visits and canceled exhibitions.」

「We will continue to develop our strength in face-to-face customer visits, propose services that make the business operator more visible, provide responsive service and stand in the customer’s shoes, and thereby improve customer satisfaction and acquire new customers.」

「Against this backdrop, guided by the motto “the best energy mix,” the Group actively pursued proposals for lifestyle-related products such as solar power generation, home renovation and insurance, as well as various campaigns and customer appreciation events, in addition to the stable supply of energy including LP gas, petroleum products and retail electricity, working to strengthen relationships with customers as a community-based general trading company focused on lifestyle services.」

「Under these circumstances, our group has continued to actively develop comprehensive consultative sales to meet customer needs as a community-based general trading company for lifestyle-related products and services, including LP gas, petroleum products, retail electricity, solar power generation, remodeling and insurance, based on the “best energy mix.”」

「Under these circumstances, our group has continued to actively develop comprehensive consultative sales to meet customer needs as a community-based general trading company for lifestyle-related products and services, including LP gas, petroleum products, retail electricity, solar power generation, remodeling and insurance, based on the “best energy mix.”」

「From October through November, we held customer appreciation events for heating equipment and other products in various locations and actively pursued consultative sales offering comprehensive proposals to meet customer needs.」

「Maintain more points of contact with consumers and provide attentive service.」