Decline in store operating capabilities caused by cost-cutting measures
First written in FY2017-Q2. 5 of 11 entries say "Restated". Latest entry: FY2019.
No other company in this theme has enough history to compare yet.
- FY2019RestatedAnnual report
「From a store-operations perspective, while continuing to prioritize product and service quality, we have strengthened initiatives to shorten serving and waiting times, eliminate sources of dissatisfaction, and sustainably improve customer satisfaction.」
It continues efforts to improve quality, shorten service and waiting times, and eliminate factors causing customer dissatisfaction in response to store operating issues. - FY2019-Q3RestatedAnnual report
「From a store-operations perspective, while continuing to prioritize product and service quality, we have strengthened initiatives to shorten serving and waiting times, eliminate sources of dissatisfaction, and sustainably improve customer satisfaction.」
It continues efforts to improve quality, shorten service and waiting times, and eliminate factors causing customer dissatisfaction in response to store operating issues. - FY2019-Q2RestatedAnnual report
「From a store-operations perspective, while continuing to prioritize product and service quality, we have strengthened initiatives to shorten serving and waiting times, eliminate sources of dissatisfaction, and sustainably improve customer satisfaction.」
It continues efforts to improve quality, shorten service and waiting times, and eliminate factors causing customer dissatisfaction in response to store operating issues. - FY2019-Q1MitigatedAnnual report
「As part of optimizing store operations, the company also worked to reduce food waste and optimize work shifts, thereby raising the company-wide standard of cost management.」
In response to the decline in store operating capabilities, it is reducing waste losses and optimizing work shifts to raise the standard of cost management. - FY2018RestatedAnnual report
「In addition, various expenses increased in connection with giving priority to improving store operating conditions for the future.」
While priority is being given to improving store operating conditions, increases in various expenses associated with these measures remain a factor putting pressure on profit. - FY2018-Q3MitigatedAnnual report
「In addition, increases in various expenses associated with giving priority to improving operating conditions at stores became a factor exerting pressure on profit.」
It states that priority is being given to improving store operating conditions and that efforts to address store operating issues are continuing. At the same time, increases in various costs associated with these measures put pressure on profit. - FY2018-Q2RestatedAnnual report
「In addition, from a store-operations perspective, we have continued reviewing cooking manuals and taking steps to improve speed in order to provide customers with better products and service, thereby strengthening operations.」
It continues reviewing cooking manuals and working to improve service speed in response to the decline in store operating capabilities. - FY2018-Q1MitigatedAnnual report
「From a store-operations perspective, we have reviewed cooking manuals and taken steps to improve speed in order to provide customers with better products and service. In addition, whereas all Kappa Sushi stores were previously managed through 8 operating divisions, we divided them into 12 divisions to establish a structure enabling more detailed management and training. Alongside stronger store operations, our business-structure reform is progressing smoothly.」
It states that business-structure reform is progressing steadily through a review of cooking manuals, efforts to improve speed, and stronger management and training through the subdivision of the sales department, in response to the decline in store operating capabilities. - FY2017MitigatedAnnual report
「Since February this year, we have fundamentally revised our management structure and operating policies and, with the full support of the COLOWIDE Group, pursued company-wide business structure reforms without being constrained by the previous framework. As a result, sales recovery and improvements in the cost structure have both progressed steadily.」
While maintaining the view that store operating capabilities declined, customer traffic fell, and waste losses and labor costs increased, it states that sales recovery and improvements in the cost structure are progressing through changes to the management structure and business-structure reform. - FY2017-Q3WorsenedAnnual report
「However, inadequate execution of sales strategies and insufficient improvement of work skills weakened store operations. This led to fewer customer visits and higher costs, including product disposal losses and labor costs, resulting in lower sales and profit.」
Regarding the decline in store operating capabilities and customer traffic described in the second quarter, it states that the impact expanded to include insufficient sales strategies and work skills, product waste losses and higher labor costs. - FY2017-Q2MaterialisedAnnual report
「However, the decline in store operating capabilities resulting from cost-cutting measures implemented in the second half of the previous fiscal year had an impact. Although we focused on increasing store staffing and training during the second quarter, store operating capabilities did not recover sufficiently, and customer traffic declined.」
It states that the effects of cost-cutting measures in the second half of the previous fiscal year actually resulted in a decline in store operating capabilities and customer traffic.