Expansion and skills development of the call center team
First written in FY2022. 4 of 8 entries say "Advanced", first in FY2023-Q2. Latest entry: FY2025.
2 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「During the fiscal year, the company added 17 sales employees dedicated to non-life insurance.」
The company added 17 sales employees dedicated to non-life insurance, strengthening its structure for handling policy transfer transactions, renewal procedures and cross-selling. - FY2025-H1RestatedAnnual report
「During the interim accounting period, the company continued to grow steadily, supported by the strong increase in policy transfers and in insurance contracts completed without face-to-face contact through the Direct Center Department of its Non-Life Insurance Business Division, as well as by the addition of sales employees dedicated to non-life insurance.」
The company reconfirms that the increase in insurance contracts completed without face-to-face contact through the Direct Center Department and the addition of sales employees dedicated to non-life insurance are supporting growth in the non-life insurance business. - FY2024AdvancedAnnual report
「During the fiscal year, the company added 12 sales employees dedicated to non-life insurance. This strengthened its ability to serve customers as the number of agreed non-life insurance policy transfers increased and established a structure for handling renewals and cross-selling.」
The company added 12 sales employees dedicated to non-life insurance, establishing a structure to strengthen its response to policy transfer transactions, renewal procedures and cross-selling. - FY2024-Q2RestatedAnnual report
「During the second quarter, the acquisition of prospective customers for insurance contracts completed without face-to-face contact through the Direct Center Department of the Non-Life Insurance Business Division remained steady, contributing to the development of a foundation for expanding operating results.」
The company reconfirms that the steady acquisition of prospective customers for contracts completed without face-to-face contact through the Direct Center Department is serving as a foundation for growth in operating results. - FY2023RestatedAnnual report
「As part of this initiative, the company launched the Direct Center Department of its Non-Life Insurance Business Division in March 2023 and is working on the sale of fire insurance without face-to-face contact.」
The company continues to sell fire insurance without face-to-face contact through the Direct Center Department. - FY2023-Q3AdvancedAnnual report
「The DC Department of the Non-Life Insurance Business Division, established in March 2023, began full-scale operations, increasing the number of prospective customers acquired for insurance contracts completed without face-to-face contact.」
The DC Department established in March 2023 began full-scale operations and is being used to acquire prospective customers for contracts completed without face-to-face contact. - FY2023-Q2AdvancedAnnual report
「In March 2023, the company established the Direct Center Department of its Non-Life Insurance Business Division (the “DC Department”), which concludes contracts by telephone and other means, and began handling prospective customers for insurance contracts completed without face-to-face contact.」
The company established the DC Department in March 2023 and expanded its call center functions by beginning to handle contracts completed without face-to-face contact by telephone and other means. - FY2022First statedAnnual report
「The Call Center Department currently has locations in Tokyo, Sapporo, Osaka and Okinawa, and its nationwide outbound call operation had a workforce of 45 as of the end of November 2022, including secondees and part-time employees. The company plans to build a workforce of 50. It plans first to expand the number of operators to establish the operating structure and improve operator skills through training by center managers.」
The company plans to expand its call center operation from 4 locations and 45 employees to 50, strengthening its operating structure through additional hiring and training.