Investment in InsurTech, generative AI and other digital technologies
First written in FY2023. 2 of 3 entries say "Advanced", first in FY2024. Latest entry: FY2025.
4 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「In April 2026, the company plans to introduce the new “hokan®” customer and contract management system. This will improve the efficiency of data aggregation in the CDP and establish a data platform for enhancing customer understanding.」
The company has translated its DX policy into specific initiatives, including upgrading its customer and contract management system, introducing hokan®, aggregating data in the CDP and making data-driven decisions. - FY2024AdvancedAnnual report
「The company will strengthen the foundation for growth and improve operational efficiency through DX, including system upgrades, while improving the skills of all employees through education and training. On the systems side, it will develop a database to make effective use of data on existing customers, upgrade the customer management system used by sales employees, and upgrade the personnel management system.」
The company has translated its InsurTech and generative AI policies into specific DX initiatives, including upgrades to its customer database and sales and personnel management systems. - FY2023First statedAnnual report
「The company recognizes that investment in digital technologies is essential to support business expansion, including research and development in the InsurTech field, adapting operations through the use of generative AI, and using it for marketing.」
In addition to its CDP and customer tools, the company has identified InsurTech research and development, the use of generative AI in operations and marketing, and enhanced security as priority areas for digital investment.