Improving Customer Convenience through Digital Transformation and New Services
First written in FY2022-Q3. 7 of 13 entries say "Advanced", first in FY2023-Q1. Latest entry: FY2026.
The whole theme swung hardest in 2025: 1 of 11 companies on the "Worse" side.
0 other companies' latest entry also says "Reframed".
- FY2026ReframedAnnual report
「The Group will invest the management resources generated by improving the efficiency of administrative operations through active DX and AX investment in recruiting and developing frontline personnel. By enhancing order-taking capacity and service levels, it will acquire customers, while improving compensation and working conditions and strengthening safety management to provide a workplace where employees can work comfortably and secure sufficient personnel.」
In addition to its conventional DX initiatives, the company has explicitly identified AX investment and expanded its measures to redirect management resources generated by more efficient administrative operations toward recruiting and developing frontline personnel. - 2026-05-15AdvancedEarnings
「In addition to strengthening sales activities based on our ability to accept integrated orders for collection, transport and intermediate treatment and on services that promote resource circulation, initiatives to address customer issues, including visualization of waste treatment conditions through digital transformation, have proven effective. As a result, orders from existing customers have increased, as have orders from new major customers.」
The disclosure continues to describe how integrated order handling, resource-circulation services and visualization through digital transformation have led to an increase in orders, showing concrete results. - FY2026-H1RestatedAnnual report
「In addition to strengthening sales efforts by leveraging an integrated order-taking structure covering collection, transportation and intermediate processing, as well as services promoting resource circulation, initiatives to address customer issues, including visualizing waste-treatment status through digital transformation, have proven effective. Orders from existing customers have increased, as have orders from new major customers.」
The company continues to address customer issues and expand orders through its integrated order-taking structure, resource-circulation services and DX-enabled visualization of treatment status. - FY2025-H1AdvancedAnnual report
「In addition to strengthening sales efforts by leveraging an integrated order-taking structure covering collection, transportation and intermediate processing, as well as services promoting resource circulation, initiatives to address customer issues, including visualizing waste-treatment status through digital transformation, have proven effective. Orders from existing customers have increased, as have orders from new major customers, and the number of orders, including restoration work, has risen significantly year on year.」
The integrated order-taking structure, resource-circulation services and DX-enabled visualization of treatment status have helped resolve customer issues and increase orders from existing and new major customers. - FY2024AdvancedAnnual report
「Although sales declined year on year, profitability improved as a result of reviewing operations and optimising resources.」
Although the number of transactions and sales declined in the resources business, profitability improved through operational reviews and resource optimisation. - FY2024-Q3AdvancedAnnual report
「The Company is strengthening sales activities for future business growth and expects to begin transactions with major customers. However, profit declined year on year because the Company strengthened resources in advance, including by reinforcing the intermediate-processing plant and adding on-site drivers.」
The Company is specifying its sales and processing structure in the resources business, including the planned start of transactions with major customers and the advance reinforcement of the intermediate-processing plant and on-site driver team. - FY2024-Q2AdvancedAnnual report
「In the resources business, productivity has improved as the Company reviews operations and optimises resource allocation through organisational restructuring while advancing digital transformation and other initiatives, enabling it to secure stable profits.」
The disclosure describes improved productivity and the securing of stable profits as a result of organisational restructuring, operational reviews, optimisation of resource allocation and digital transformation. - FY2024-Q1RestatedAnnual report
「In the resources business, the Company has reviewed operations and optimised resources through organisational restructuring, maintaining profit at a record-high level in the industrial waste treatment business. In addition to strengthening sales activities by leveraging a structure capable of accepting bundled orders for collection, transportation and intermediate processing, as well as flexible services, efforts to improve customer profitability, including digital transformation and reform of the waste-material processing value chain, proved effective, and the Company continues to win orders for restoration projects.」
The Company continues to improve customer profitability and win orders for restoration projects through organisational restructuring, digital transformation, reform of the waste-material processing value chain and a bundled-order structure. - FY2023AdvancedAnnual report
「In addition to strengthening sales activities by leveraging a structure capable of accepting bundled orders for collection, transportation and intermediate processing, as well as flexible services, efforts to improve customer profitability, including digital transformation and reform of the waste-material processing value chain, proved effective, and the Company continues to win orders for the increasing number of restoration projects.」
The fiscal-year results state that measures including digital transformation, reform of the waste-material processing value chain and the bundled-order structure contributed to continuing to win orders for restoration projects. - FY2023-Q3RestatedAnnual report
「In addition to strengthening sales activities by leveraging a structure capable of accepting bundled orders from demolition work through collection, transportation and intermediate processing, as well as flexible services, efforts to improve customer profitability, including digital transformation and reform of the waste-material processing value chain, proved effective, and the Company continues to win orders for the increasing number of restoration projects.」
The Company continues to win orders for restoration projects through its bundled-order structure, flexible services, digital transformation and reform of the waste-material processing value chain. - FY2023-Q2RestatedAnnual report
「In the resources business, in addition to strengthening sales activities by leveraging a structure capable of accepting bundled orders from demolition work through collection, transportation and intermediate processing, as well as flexible services, efforts to improve customer profitability, including digital transformation and reform of the waste-material processing value chain, proved effective, and the Company continues to win orders for the increasing number of restoration projects.」
The Company continues to win orders for restoration projects by improving customer profitability through digital transformation and reform of the waste-material processing value chain. - FY2023-Q1AdvancedAnnual report
「In the Resources Business, initiatives to improve productivity, including digital transformation, together with new services such as reform of the waste-material disposal value chain to improve customers' profitability, proved effective, and order value reached a record high.」
The disclosure states that digital transformation, new services and reform of the waste-material processing value chain improved customer profitability and contributed to another record high in order intake. - FY2022-Q3First statedAnnual report
「Efforts to improve customer convenience, including digital transformation and the provision of new services, proved effective and made a significant contribution to winning orders for the increasing number of restoration projects.」
In the industrial waste treatment business, the disclosure describes digital transformation and the provision of new services for the first time as specific measures to improve customer convenience, and explains their contribution to winning orders.