Customer Relationships Built on Long-Term Repeat Business
First written in FY2021. 1 of 5 entries say "Restated". Latest entry: 2026-05-14.
The whole theme swung hardest in 2022: 1 of 12 companies on the "Worse" side.
1 other company's latest entry also says "Cited as achieved".
- 2026-05-14Cited as achievedManagement Planning
「Revenue from continuing customers in the executive and middle-management segments accounts for more than half of the total, establishing a highly predictable revenue base.」
The Company cites the structure in which revenue from continuing customers accounts for more than half of total revenue as evidence of a highly predictable revenue base. - FY2024Changes to the period and composition ratio coveredAnnual report
「Revenue from clients with which the Company has maintained business relationships for 3 years or more (including clients whose business relationships began with the former セルム) accounted for more than half of total revenue (calculated from results for the fiscal year ended March 2024 in the Company’s management system).」
The period used to determine recurring business relationships changed from 5 years or more to 3 years or more, and the description of the revenue ratio also changed from a specific percentage to “more than half.” - FY2023RestatedAnnual report
「Revenue from clients with which the Company has maintained business relationships for 5 years or more (including clients whose business relationships began with the former セルム) accounted for more than 60% of total revenue (calculated from results for the fiscal year ended March 2023 in the Company’s management system).」
The Group continues to disclose that more than 60% of revenue comes from clients with which it has maintained long-term business relationships. - FY2022Lower revenue mixAnnual report
「Revenue from clients with which the Company has maintained business relationships for 5 years or more (including clients whose business relationships began with the former セルム) accounted for approximately 60% of total revenue (calculated from results for the fiscal year ended March 2022 in the Company’s management system).」
The revenue ratio from clients with which the Company has maintained business relationships for 5 years or more changed from approximately 74% in the previous disclosure to approximately 60%. - FY2021First statedAnnual report
「Revenue from clients with which the Company has maintained business relationships for 5 years or more accounted for approximately 74% of total revenue (calculated from results for the fiscal year ended March 2021 in the Company’s management system).」
The Group presents the revenue ratio from clients with which it has maintained business relationships for 5 years or more, based on results for the fiscal year ended March 2021.