FRM's subscription and recurring revenue model
First written in FY2020. 4 of 9 entries say "Restated". Latest entry: FY2025.
1 other company's latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「The service is based on a subscription model in which paid restaurants are charged a fixed monthly fee, combined in part with usage-based fees as described above. The company positions this as recurring revenue that steadily and continuously accumulates. Revenue from usage-based fees has increased alongside the growth in online bookings.」
The company reported that the model combines usage-based fees with fixed fees, and that revenue from usage-based fees increased as online bookings grew. - FY2025-H1AdvancedAnnual report
「In addition, revenue from usage-based fees has increased alongside the growth in online bookings, and revenue from the Restaurant Support Service increased year on year during the interim accounting period.」
The company explained that, in addition to fixed fees, revenue from usage-based fees increased as the number of online bookings grew. - FY2024-Q1ReframedAnnual report
「Beginning with the first quarter of the current fiscal year, we changed the name of the service. Accordingly, “FRM (Fan Relationship Management)” has been changed to “Restaurant Support Service.” This was solely a name change and has had no impact on the service’s content.」
The company explained that FRM was renamed “Restaurant Support Service,” with no impact on the service’s content. - FY2023RestatedAnnual report
「The service operates under a subscription-based business model in which paid stores pay a fixed monthly fee, and the Company classifies the resulting revenue as recurring revenue that accumulates sustainably and continuously.」
The Company reaffirmed FRM's subscription-based recurring revenue model. - FY2022-Q3RestatedAnnual report
「The number of stores with paid subscriptions to the Shop Member (fixed + usage-based) plan decreased by 1,127 from the end of the previous fiscal year to the end of the third quarter accounting period, to 7,223. The number of stores with paid subscriptions to the Shop Member (usage-based) plan increased by 363 during the same period, to 1,069. The combined number of stores with paid subscriptions to both plans decreased by 764 during the same period, to 8,292.」
The Company reaffirmed the operating status of its revenue model combining fixed-fee and usage-based plans. - FY2021ReframedAnnual report
「The service operates under a subscription-based business model in which paid stores pay a fixed monthly fee, and the Company classifies the resulting revenue as recurring revenue that accumulates sustainably and continuously. Going forward, the Company intends to further expand FRM revenue by increasing the number of participating stores that enter into contracts combining the existing fixed monthly fee with a usage-based charge tied to the number of referrals, thereby increasing not only the number of participating stores, its previous focus, but also ARPU.」
The Company indicated a direction of combining the existing subscription-based recurring revenue model with usage-based charges linked to the number of referrals. - FY2021-Q3RestatedAnnual report
「Because FRM operates under a subscription model in which paid stores pay a fixed monthly fee, the Company has treated the contract-end churn rate as an important metric and has implemented various measures to reduce it, including strengthening online reservation functions to improve customer acquisition for restaurants.」
The Company reaffirmed FRM's subscription model and management of the churn rate at contract expiration. - FY2021-Q2RestatedAnnual report
「Because FRM operates under a subscription model in which paid stores pay a fixed monthly fee, the Company has treated the contract-end churn rate as an important metric and has implemented various measures to reduce it, including strengthening online reservation functions to improve customer acquisition for restaurants.」
The Company reaffirmed FRM's subscription-based recurring revenue model and its management of the churn rate at contract expiration. - FY2020First statedAnnual report
「The service operates under a subscription-based business model in which paid stores pay a fixed monthly fee, and the Company classifies the resulting revenue as recurring revenue that accumulates sustainably and continuously.」
FRM was described as the earnings base.