Increase the number of paid FRM restaurants

「During the interim accounting period from October 2025 to March 2026, the number of Omise Members under the fixed-price and usage-based plans decreased from 7,435, including 5,045 under the fixed-price plan, to 6,892, including 4,840 under the fixed-price plan. Although the removal of stores acquired through certain agencies with high cancellation rates was nearly complete, the decline was affected by a decrease in new participating stores through the agency channel and a change in the acquisition strategy for the fully usage-based plan.」

「The number of paying stores under the Omise Member Plan increased by 432 from the end of the previous fiscal year, to 7,435 at the end of the fiscal year under review, equivalent to 106.2% of the previous fiscal year-end figure. Going forward, the Company expects cancellations to settle as the improvement of its agency channel, which had previously had a relatively high cancellation rate, is nearly complete. It aims to restore the number of paying stores by expanding its sales headcount, focusing on direct sales.」

「Under these circumstances, the number of Omise Members under the fixed-price and usage-based plans in the food-service support business increased from 7,003 to 7,155 during the interim accounting period from October 2024 to March 2025, as the Company made progress in removing stores acquired through certain agencies that had continued to have high cancellation rates.」

「Under these circumstances, the number of Omise Members under the fixed-price and usage-based plans in the food-service support business decreased from 6,958 to 6,653 during the second quarter cumulative period from October 2023 to March 2024, owing to the impact of stores acquired through certain agencies that continued to have high cancellation rates.」

「Under these circumstances, the number of Omise Members under the fixed-price and usage-based plans in the food-service support business decreased from 6,958 to 6,725 during the first quarter cumulative period from October to December 2023, owing to the impact of stores acquired through certain agencies that continued to have high cancellation rates.」

「The number of stores paying for the fixed-price Omise Member Plan decreased by 1,393 from the end of the previous fiscal year, to 5,528 at the end of the fiscal year under review, equivalent to 79.9% of the previous fiscal year-end figure. Going forward, the Company expects cancellations to settle as it continues to improve its agency channel, which had previously had a relatively high cancellation rate. It aims to restore the number of paying stores by expanding its sales headcount, focusing on developing and cultivating high-quality agencies.」

「The number of stores paying for the fixed-price Omise Member Plan has gradually declined from 10,422 in the second quarter of the fiscal year ended September 2020, reaching 5,676 at the end of the third quarter accounting period.」

「The number of stores paying for the fixed-price Omise Member Plan, the Company's most important KPI, has gradually declined from 10,422 in the second quarter of the fiscal year ended September 2020, reaching 6,186 at the end of the second quarter accounting period.」

「The number of stores paying for the fixed-price Omise Member Plan has gradually declined from 10,422 in the second quarter of the fiscal year ended September 2020, reaching 6,659 at the end of the first quarter accounting period.」

「The number of stores paying for the fixed-price Omise Member Plan has gradually declined from 10,422 in the second quarter of the fiscal year ended September 2020, reaching 6,921 at the end of the fiscal year under review.」

「As a result of this impact, the monthly average number of new participating stores under the fixed-price Omise Member Plan during the third quarter cumulative period from October 2021 to June 2022 was 327, which remained below the normal level of 500. Meanwhile, during the third quarter, the Company experimentally increased sales resources allocated to the usage-based Omise Member Plan, resulting in a month-on-month increase in the number of new participating stores under that plan from May onward. Consequently, the number of stores paying for the fixed-price and usage-based Omise Member Plans decreased by 1,127 from the end of the previous fiscal year to the end of the third quarter accounting period, to 7,223; the number of stores paying for the usage-based Omise Member Plan increased by 363 over the same period, to 1,069; and the combined number of stores paying for both plans decreased by 764 over the same period, to 8,292.」

「As a result, the monthly average number of new participating stores during the second quarter cumulative period from October 2021 to March 2022 was 321. Cancellations also occurred among trial contracts for large corporate customers, particularly izakaya chains, as irregular cancellations resulted from store closures and other factors. Consequently, the number of participating stores decreased by 802 from the end of the previous fiscal year to the end of the second quarter accounting period, to 7,548.」

「FRM, short for Fan Relationship Management, recorded a monthly average of 329 new participating stores during the first quarter cumulative period from October to December 2021. Given that the monthly average number of new participating stores is approximately 500 under normal conditions, this indicates that food-service operators' willingness to promote their businesses remained in the process of recovery, as the outlook for COVID-19 continued to be uncertain. Cancellations also occurred among trial contracts for large corporate customers, particularly izakaya chains, as irregular cancellations resulting from store closures and other factors reduced the number of participating stores by 445 from the end of the previous fiscal year to the end of the first quarter accounting period, to 7,905. Meanwhile, the number of participating stores increased net by approximately 45 from the end of November 2021 to the end of December, owing to the strong number of new participating stores in December.」

「The monthly average number of new participating stores during the fiscal year was approximately 392. Cancellations also occurred among trial contracts for large corporate customers, particularly izakaya chains, as irregular cancellations resulted from store closures and other factors. Consequently, the number of participating stores decreased by approximately 1,380 from the end of the previous fiscal year to the end of the fiscal year under review, to 8,350.」

「The number of paid restaurants remains low relative to the size of the market, and our basic strategy is to expand it. The number of participating restaurants under regular contracts, primarily individual restaurants, increased from 7,964 at the end of the previous fiscal year to 7,994 at the end of the third-quarter accounting period. The number of trial contracts for major corporate customers declined by 1,121 from the end of the previous fiscal year to the end of the third-quarter accounting period due to unusual cancellations, including restaurant closures. As a result, the total number of participating restaurants declined by 1,091 from 9,730 at the end of the previous fiscal year, mainly due to the decline in trial contracts described above, leaving 8,639 restaurants on the platform at the end of the third-quarter accounting period.」

「Although approximately 570 trial contracts for major corporate customers were lost due to unusual cancellations, regular contracts increased by approximately 240, limiting the decline in the total number of contracted restaurants to approximately 330 from the end of the previous fiscal year to the end of the second-quarter accounting period.」

「Meanwhile, approximately 500 unusual cancellations of trial contracts for major restaurant companies occurred in October 2020, bringing the number of restaurants on the platform to 9,586 as of the end of the first-quarter accounting period. Excluding trial contracts, the number of restaurants on the platform increased from 7,964 at the end of the previous fiscal year to 8,397 at the end of the first-quarter accounting period.」

「The number of paid restaurants remains low relative to the size of the market, and our basic strategy is to expand it.」