Establishing an operating structure that earns customer trust
First written in FY2019-Q1. 6 of 11 entries say "Restated". Latest entry: FY2026.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In automobile insurance, applications through non-face-to-face channels centered on the internet expanded as a result of sales promotions that used the launch of a new television commercial and the company’s strong ratings on insurance comparison websites and customer-satisfaction rankings.」
The company used strong ratings on insurance comparison websites and customer-satisfaction rankings in sales promotions, resulting in growth in applications through non-face-to-face channels and demonstrating concrete progress in customer evaluation and service quality. - FY2026-H1AdvancedAnnual report
「In addition, at the automobile accident reporting center, we promoted initiatives to improve customer satisfaction, including a proof-of-concept trial for the use of generative AI to reduce operators’ administrative workload and secure time for training.」
A proof-of-concept trial for generative AI was conducted at the automobile accident reporting center, advancing measures to improve customer satisfaction by reducing operators’ administrative workload and securing time for training. - FY2025-H1AdvancedAnnual report
「In cooperation with IDOM, which operates the used-car dealership “Gulliver,” we worked to introduce a system allowing customers to check the details and progress of repairs to vehicles brought to IDOM’s repair facilities following accidents on a timely basis using smartphones and other devices, and worked to establish a framework ensuring transparency in the automobile repair process.」
The company worked to introduce a system enabling customers to check repair details and progress for accident-damaged vehicles via smartphones and other devices, advancing a concrete initiative to improve customer service and repair-process transparency. - FY2024RestatedAnnual report
「Our group deeply recognizes the social responsibility and public mission of the insurance business, and, while upholding sound ethical values, aims to be a company that delivers peace of mind to many customers and earns the trust of all stakeholders.」
The aim of becoming a company trusted by customers and stakeholders was reiterated as part of the basic management philosophy and approach to corporate governance. - FY2023AdvancedAnnual report
「All operators obtained the HDI Support Staff International Certification, an HDI certification for members of the support services industry, and the team received the HDI Certified Team Award. These were among the initiatives undertaken to improve the quality of customer service.」
In the life insurance business, all call center operators obtained HDI certification and the team received the HDI Certified Team Award, demonstrating a specific achievement in customer-service quality. - FY2022RestatedAnnual report
「We aim to be a company that delivers peace of mind to many customers and earns the trust of all stakeholders.」
The aim of becoming a company trusted by customers and stakeholders was reiterated as part of the basic management philosophy and approach to corporate governance. - FY2020RestatedAnnual report
「Sales of group credit life insurance to users of home loans provided by 住信ＳＢＩネット銀行株式会社 remained steady.」
The steady sales of group credit life insurance to users of 住信SBIネット銀行株式会社 home loans were reiterated. - FY2019RestatedAnnual report
「SBI損害保険株式会社 has set as targets strengthening initiatives to improve profitability and expand scale, as well as establishing an operating structure that earns sufficient customer trust.」
The target of establishing an operating structure that earns sufficient customer trust was reiterated without substantive change. - FY2019-Q3RestatedAnnual report
「In the non-life insurance business, we have set as targets strengthening initiatives to improve profitability and expand scale, as well as establishing an operating structure that earns sufficient customer trust.」
The target of establishing an operating structure that earns sufficient customer trust was reiterated without substantive change. - FY2019-Q2RestatedAnnual report
「In the non-life insurance business, we have set as targets strengthening initiatives to improve profitability and expand scale, as well as establishing an operating structure that earns sufficient customer trust.」
The target of establishing an operating structure that earns sufficient customer trust was reiterated without substantive change. - FY2019-Q1First statedAnnual report
「As well as establishing an operating structure that earns sufficient customer trust.」
The company expressly identified earning customer trust in the non-life insurance business as a target to be achieved through the establishment of an operating structure.