Consultation and working-capital support for customers affected by COVID-19
First written in FY2020. 1 of 2 entries say "Advanced", first in FY2021. Latest entry: FY2021.
19 other companies' latest entry also says "Advanced".
- FY2021AdvancedAnnual report
「In particular, the response of The Nishi-Nippon City Bank, Ltd. to working-capital support has ranked among the top results among regional banks nationwide, totaling 20,407 customers and ¥674.7 billion since 1 March 2020, when figures began to be tracked. This contributed to steady growth in the outstanding balance of loans.」
Support for customers affected by COVID-19 expanded from working-capital support to relationship-based support grounded in an understanding and analysis of their actual conditions. Cumulative working-capital support totaled 20,407 customers and ¥674.7 billion, while new lending transactions totaled 7,466 customers and ¥122.9 billion. - FY2020First statedAnnual report
「The banking subsidiary is actively supporting customers affected by COVID-19 by establishing arrangements to provide consultations at branches and specialized offices, as well as by telephone and through its website, in order to prevent deterioration in their business conditions.」
As customer support in response to the spread of the infectious disease, consultation services and active support through branches, specialized offices, telephone and the website were explicitly stated for the first time.