Securing the Customer Base and Deepening Relationships Through Salary and Pension Receipt and Other Transactions
First written in FY2016. 11 of 31 entries say "Advanced", first in FY2018. Latest entry: 2026-08-07.
Japan Post Bank moved to the "Worse" side of this theme in 2020.
2 other companies' latest entry also says "Advanced".
- 2026-08-07AdvancedEarnings presentation materials
「販売額 1,364 2,032 ＋667 残高 35,194 39,500 ＋4,306」
投資信託・ゆうちょファンドラップは、販売額及び残高が前年同期または前年度末から増加した。 - FY2026AdvancedAnnual report
「The sales amount changed from ¥587,990 million to ¥646,915 million, and assets from ¥2,939,767 million to ¥3,519,432 million.」
For mutual funds and Yuucho Fund Wrap, both the sales amount and assets increased, advancing customer-base expansion and deeper customer relationships through asset-building products. - FY2026-H1Mutual fund sales decline while assets increaseAnnual report
「The sales amount changed from ¥293,675 million to ¥265,538 million, and assets from ¥2,893,420 million to ¥3,247,431 million.」
For mutual funds and Yuucho Fund Wrap, the sales amount declined year on year, while assets increased by ¥354.0 billion. - FY2025AdvancedAnnual report
「Regarding mutual funds and Yuucho Fund Wrap, the sales amount changed from ¥435,771 million to ¥587,990 million, and assets from ¥2,766,336 million to ¥2,939,767 million.」
Both the sales amount and assets of asset-building products exceeded the previous fiscal year, indicating progress in customer-base expansion and deeper customer relationships. - FY2025-H1AdvancedAnnual report
「Sales amount 174,556 293,675 119,118 Assets 2,511,626 2,893,420 381,794」
For mutual funds and Yuucho Fund Wrap, the sales amount increased by ¥119.1 billion year on year, while assets also increased by ¥38.2 billion. Both indicators of customer-base expansion and deeper customer relationships improved. - FY2024AdvancedAnnual report
「The sales amount changed from ¥247,341 million to ¥435,771 million, and assets from ¥2,405,123 million to ¥2,766,336 million.」
For mutual funds and Yuucho Fund Wrap, both the sales amount and assets exceeded the previous fiscal year. - FY2024-Q3AdvancedAnnual report
「Sales amount 179,232 208,756 29,523 Net assets 2,364,379 2,492,145 127,765」
Mutual fund sales increased by ¥29.523 billion year on year, and net assets also increased by ¥127.765 billion. Both sales flows and assets exceeded the year-earlier period. - FY2024-Q2AdvancedAnnual report
「The sales amount changed from ¥120,444 million to ¥137,341 million, and net assets from ¥2,420,798 million to ¥2,454,506 million.」
Both mutual fund sales and net assets exceeded the year-earlier period, indicating an improvement in customer-base expansion and deeper customer relationships from the previous quarter's decline in sales. - FY2024-Q1Mutual fund sales down, net assets marginally higherAnnual report
「Sales amount 64,163 62,912 △1,250 Net assets 2,506,307 2,521,028 14,721」
Mutual fund sales fell by ¥1.250 billion year on year, while net assets increased by ¥14.721 billion. In terms of customer-base expansion and deeper customer relationships, declining sales flows and marginally higher assets coexist. - FY2023Continued increase in mutual fund sales and decline in net assetsAnnual report
「The sales amount changed from ¥200,433 million to ¥229,468 million, and net assets from ¥2,595,536 million to ¥2,387,139 million.」
Mutual fund sales increased by ¥29.034 billion, while net assets declined by ¥208.396 billion. Higher sales flows and lower assets continue to coexist. - FY2023-Q3Continued increase in mutual fund sales and decline in net assetsAnnual report
「Sales amount 145,238 179,232 33,994 Net assets 2,635,193 2,364,379 △270,813」
Mutual fund sales increased by ¥33.994 billion year on year, while net assets declined by ¥270.813 billion, combining improved sales flows with declining assets. - FY2023-Q2RestatedAnnual report
「The sales amount changed from ¥94,108 million to ¥120,444 million, and net assets from ¥2,570,760 million to ¥2,420,798 million.」
Mutual fund sales increased by ¥26.335 billion year on year, while net assets declined by ¥149.962 billion. The combination of higher sales flows and lower assets has continued. - FY2023-Q1Mutual fund sales increase, net assets declineAnnual report
「The sales amount changed from ¥45,330 million to ¥64,163 million, and net assets from ¥2,598,633 million to ¥2,506,307 million.」
Mutual fund sales increased by ¥18.833 billion year on year, while net assets declined by ¥92.326 billion. Sales flows and assets are moving in opposite directions in terms of customer-base expansion and deeper customer relationships. - FY2022Mutual fund sales down, net assets marginally higherAnnual report
「Sales amount 262,912 200,433 △62,478 Net assets 2,565,801 2,595,536 29,734」
Mutual fund sales fell by ¥62.478 billion year on year, while net assets increased by ¥29.734 billion. The combination of declining sales flows and marginally higher assets has continued. - FY2022-Q3Continued decline in investment trust sales and increase in net assets under managementAnnual report
「Sales amount 212,042 145,238 △66,804 Net assets 2,501,088 2,635,193 134,104」
Mutual fund sales fell by ¥66.804 billion year on year, while net assets increased by ¥134.104 billion. The combination of declining sales flows and growing assets has continued. - FY2022-Q2Continued decline in investment trust sales and increase in net assets under managementAnnual report
「Sales amount 131,209 94,108 △37,101 Net assets 2,425,267 2,570,760 145,493」
Mutual fund sales fell by ¥37.1 billion year on year, while net assets increased by ¥145.5 billion. The divergent trends in sales flows and assets have continued. - FY2022-Q1Mutual fund sales down while net assets increaseAnnual report
「The sales amount changed from ¥48,027 million to ¥45,330 million, and net assets from ¥2,374,603 million to ¥2,598,633 million.」
Mutual fund sales fell by ¥2.697 billion year on year, while net assets increased by ¥224.030 billion. - FY2021WorsenedAnnual report
「Sales amount 691,496 262,912 △428,583 Net assets 2,301,781 2,565,801 264,020」
Mutual fund sales fell by ¥428.583 billion year on year, while net assets increased by ¥264.020 billion. Sales flows have continued to decline, while assets have increased. - FY2021-Q3WorsenedAnnual report
「Sales amount 562,632 212,042 △350,589 Net assets 2,592,550 2,501,088 △91,461」
Mutual fund sales fell by ¥350.589 billion year on year, while net assets also declined by ¥91.461 billion. Deterioration in both customer-base expansion and deeper customer relationships has continued across sales and assets. - FY2021-Q2WorsenedAnnual report
「Net fees and commissions decreased by ¥1.0 billion year on year to ¥64.4 billion, mainly due to a decline in mutual fund-related fees during the six months ended September 30. The sales amount changed from ¥422,753 million to ¥131,209 million, and net assets from ¥2,553,431 million to ¥2,425,267 million.」
Mutual fund sales fell by ¥291.5 billion year on year, while net assets also declined by ¥128.2 billion. Both sales and assets are declining in terms of customer-base expansion and deeper customer relationships through mutual funds. - FY2021-Q1WorsenedAnnual report
「Sales amount 246,210 48,027 △198,182 Net assets 2,420,152 2,374,603 △45,549」
Mutual fund sales fell by ¥198.1 billion year on year, while net assets also declined by ¥45.5 billion. The trend has shifted from growth in net assets through the previous fiscal year to declines in both sales and assets. - FY2020Mutual fund sales down, net assets marginally higherAnnual report
「Sales amount 891,075 691,496 △199,578 Net assets 2,285,947 2,301,781 15,834」
Mutual fund sales fell by ¥199.5 billion year on year, while net assets increased by ¥15.8 billion. The divergence between sales flows and assets under management has continued. - FY2020-Q3Continued decline in investment trust sales and increase in net assets under managementAnnual report
「Sales 699,924 562,632 △137,291 Net assets under management 2,067,684 2,592,550 524,865」
Investment trust sales for the first 3 quarters decreased by ¥137.2 billion year on year, while net assets under management increased by ¥524.8 billion. Sales flows and balances continued to move in different directions. - FY2020-Q2Decline in investment trust sales and increase in net assets under managementAnnual report
「Sales 465,694 422,753 △42,941 Net assets under management 2,019,297 2,553,431 534,134」
Investment trust sales decreased by ¥42.9 billion year on year, while net assets under management increased by ¥534.1 billion. Regarding the customer base and deepening relationships, sales flows and balances moved in different directions. - FY2020-Q1AdvancedAnnual report
「Sales increased by ¥16.9 billion year on year to ¥246.2 billion, while net assets under management increased by ¥573.4 billion year on year to ¥2.4201 trillion.」
Investment trust sales and net assets under management exceeded the prior-year period, indicating progress in expanding the customer base and deepening relationships through asset management products. - FY2019AdvancedAnnual report
「Specifically, in addition to continuing to increase the number of asset management consultants and establishing support structures, we focused on developing human resources by enhancing guidance, training and activity support for asset management consultants. We also promoted initiatives to broaden our reach, including expanding post offices that sell investment trusts (investment trust handling offices) and beginning a pilot of in-person consultation services for iDeCo (individual-type defined contribution pensions) at certain post offices.」
The company increased and trained asset management consultants, expanded investment trust handling offices and began a pilot of in-person iDeCo consultations, while net assets under management in investment trusts increased from ¥1.6423 trillion to ¥2.2859 trillion. - FY2018AdvancedAnnual report
「Specifically, in addition to increasing and training asset management consultants, from July 2017 onward we expanded investment trust handling offices, which sell investment trusts, and investment trust referral offices, which provide asset management advice and introduce investment trusts.」
In addition to increasing and training asset management consultants, the company expanded investment trust handling offices and referral offices. - FY2017RestatedAnnual report
「We focused on strengthening our retail sales capabilities by increasing and training the number of asset management consultants toward a workforce of 1,200. We also promoted initiatives to have customers use the Bank as their main bank, including proposals for salary and pension accounts.」
The company continues to increase and train asset management consultants toward a workforce of 1,200 and propose salary and pension accounts. - FY2016First statedAnnual report
「We will strengthen our retail sales capabilities in cooperation with Japan Post Co., Ltd. and enhance support for post offices through partner centers. Through these initiatives, we will continue working to recommend products such as salary and pension payment services through accounts with the Bank, as well as fixed-amount and time deposits, according to customers' life cycles and events such as inheritances. As the number of customers whose fixed-amount savings are reaching maturity will increase substantially in fiscal 2016, we will once again recommend products and services suited to their needs and encourage them to continue using our services.」
Specific measures include cooperation with post offices, proposals tailored to life events and encouraging customers whose deposits have matured to continue using the services.