Improving Customer Convenience Through Online Procedures
First written in FY2016. 8 of 10 entries say "Advanced", first in FY2017. Latest entry: 2026-08-21.
1 other company's latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In August 2025, we began offering same-day payment of insurance claims and benefits, with payment made on the earliest possible day. In November 2025, we introduced conversational AI and an AI voice bot at our contact center to improve service quality, and from March 2026, in response to policyholder requests, we began digitizing the LifeNet Life Letter, which provides policy details.」
The company implemented specific convenience improvements in online procedures, including same-day payment of insurance claims and benefits, AI-assisted customer service, and digitization of policy notifications. - 2026-05-13AdvancedOther Disclosures
「LIFENET INSURANCE COMPANY has therefore begun developing services that can transform these concerns into peace of mind by combining use of the My Number system with AI.」
A specific concept for improving the convenience of online procedures was presented, including simplified identity verification and data entry, automatic detection of address changes, and AI-based automatic determination of eligibility for benefits. - FY2022AdvancedAnnual report
「Total capital expenditures for the fiscal year amounted to ¥476 million. The main capital expenditure was system costs related to modifying the insurance application process.」
The company invested ¥476 million in capital expenditures to modify the insurance application process and improve customer convenience when applying. - FY2019AdvancedAnnual report
「Visual IVR, launched in February 2019, is a service that visually guides customers who have contacted the contact center through the most suitable service menu on their smartphones.」
The company launched Visual IVR, which guides customers through service menus on smartphones and provides frequently asked questions, policyholder procedures, LINE inquiries, and callback reservations. - FY2018AdvancedAnnual report
「In September 2017, we began offering an insurance consultation service using LINE's group chat function, the first such service in the life insurance industry.」
The company launched a remote insurance consultation service for multiple participants using LINE's group chat function. - FY2017AdvancedAnnual report
「January 2017: Launched a service enabling automated insurance assessments and quotations through LINE and Facebook Messenger」
The company launched an automated insurance assessment and quotation service using LINE and Facebook Messenger, advancing its use of online and smartphone services. - FY2016First statedAnnual report
「We began allowing policyholders to designate a same-sex partner as the beneficiary of death benefits. We also improved customer convenience through technology, including services that allow customers to photograph documents required when applying for a policy using a smartphone or other device and submit them via our website, as well as services that enable the entire medical insurance benefits claim process to be completed online.」
The company described specific convenience improvements using technology, including smartphone document submission and online benefits claims.