Announced details
Insurance claim and benefit claims and payments, medical insurance benefit claims, and insurance underwriting assessment
Average payment time was 1.91 days in fiscal 2024, 1.08 days in fiscal 2025, and 0.58 days in the first quarter of fiscal 2026. Payment was achieved as early as the same day as receipt of claim documents.
The company states that it jointly conducted a proof-of-concept experiment with JMDC Inc. on AI-based prediction of underwriting risk. No bank was named in connection with the API integration.
Chiyoda-ku, Tokyo (head office)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Fiscal 2025 Net Promoter Score (NPS) survey data (5,966 responses)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Earliest same-day payment, Suma-Soku Claims (rapid claims processing service) |
| Relationship with the Company | The company states that it jointly conducted a proof-of-concept experiment with JMDC Inc. on AI-based prediction of underwriting risk. No bank was named in connection with the API integration. |
| Launch date | 2025 (one year since the launch of “earliest same-day payment”; specific launch date: Not disclosed) |
| Applicable area | Insurance claim and benefit claims and payments, medical insurance benefit claims, and insurance underwriting assessment |
| Location | Chiyoda-ku, Tokyo (head office) |
| Quantitative Effects | Average payment time was 1.91 days in fiscal 2024, 1.08 days in fiscal 2025, and 0.58 days in the first quarter of fiscal 2026. Payment was achieved as early as the same day as receipt of claim documents. |
| Source | Fiscal 2025 Net Promoter Score (NPS) survey data (5,966 responses) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The remittance infrastructure was made real-time through API integration with bank accounts, and existing business processes and administrative workflows were reviewed.