Capturing inbound demand through tax-free sales, international shipping and English-language customer service
First written in FY2025. 3 of 5 entries say "Advanced", first in FY2026-H1. Latest entry: FY2026.
The whole theme swung hardest in 2020: 3 of 8 companies on the "Worse" side.
3 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「To capture strong demand from international visitors to Japan, the company fully launched its “tax-free and overseas delivery service.” It is strengthening its ability to serve overseas customers by introducing a tax-free shopping system, providing multilingual support on its official website, assigning English-speaking staff and introducing translation tools for use during customer service.」
The inbound-focused measures announced in the previous fiscal year were fully launched, including a tax-free shopping system, a multilingual website, English-speaking staff and translation tools for customer service. - FY2026-H1AdvancedAnnual report
「To capture strong demand from international visitors to Japan, we fully launched our tax-free and international shipping services. We are strengthening our arrangements for serving overseas customers by introducing a tax-free shopping system, providing multilingual support on our official website and assigning staff who can assist customers in English.」
The inbound measures announced in the previous fiscal year were fully launched, and arrangements for serving inbound customers were established through a tax-free shopping system, a multilingual website and English-speaking staff. - FY2025First statedAnnual report
「We will launch tax-free shopping and international shipping services for inbound customers and work to develop new customer segments. We will also strengthen our ability to serve overseas customers visiting our stores, including by assigning staff who can assist customers in English.」
Inbound demand was identified independently as a priority for the first time, with tax-free shopping, international shipping and the assignment of English-speaking staff cited as specific measures.