Highest customer satisfaction in the fitness industry
First written in FY2020-Q2. 4 of 5 entries say "Advanced", first in FY2022-Q2. Latest entry: FY2025.
No other company in this theme has enough history to compare yet.
- FY2025AdvancedAnnual report
「In addition, including being ranked first in the fitness category for 11 consecutive years in the Japan Customer Satisfaction Index (JCSI) survey conducted by the Service Industry Productivity Council」
The fitness category's first-place customer satisfaction ranking extended from the 9 consecutive years previously reported to 11. - FY2023AdvancedAnnual report
「In addition, including being ranked first in the fitness category for 9 consecutive years in the Japan Customer Satisfaction Index (JCSI) survey conducted by the Service Industry Productivity Council」
The fitness category's first-place customer satisfaction ranking extended from the previous 8 consecutive years to 9. - FY2022AdvancedAnnual report
「Including being ranked first in the fitness category for 8 consecutive years in the Japan Customer Satisfaction Index (JCSI) survey conducted by the Service Industry Productivity Council」
The fitness category's first-place customer satisfaction ranking extended from 7 consecutive years to 8. - FY2022-Q2AdvancedAnnual report
「In the customer satisfaction survey conducted by the Service Industry Productivity Council of the Japan Productivity Center, the company was rated first in the fitness club industry for 7 consecutive years from fiscal 2014 through fiscal 2021. For the 5 industries covered, including fitness clubs, the survey was not conducted in fiscal 2020 because of the impact of COVID-19. This was the first time a fitness club company had received the top rating for 7 or more consecutive years in the survey.」
The company extended its first-place customer satisfaction ranking in the fitness club industry from 6 consecutive years to 7. It also states that the survey was not conducted in fiscal 2020. - FY2020-Q2First statedAnnual report
「In the customer satisfaction survey conducted by the Service Industry Productivity Council of the Japan Productivity Center, the company was ranked first in the fitness industry for 6 consecutive years, from fiscal 2014 through fiscal 2019.」
The company reports a track record of ranking first for 6 consecutive years from fiscal 2014 through fiscal 2019 in an external survey.