Capturing new support demand arising from the COVID-19 pandemic and changes in lifestyles

「The healthcare BPO business, which began in January 2024, was initially planned to become profitable at the start of the fiscal year. However, orders remained below plan throughout the year because project acquisitions fell short of plan, resulting in a substantial deviation from the profit plan. After determining that monetization of part of the business would be difficult, the company transferred it during the fiscal year and will focus on profitable operations going forward.」

「The company is also pursuing a healthcare BPO business, including outsourced preparation of forms for medical associations and health insurance societies, with the aim of establishing a new business pillar. Although monetization is coming into view, it expects that a considerable amount of time will be required before the business contributes to group profit.」

「As COVID-19-related spot projects, which had been a major source of demand through the previous fiscal year, have shrunk, the company has been pursuing a healthcare BPO business, including outsourced preparation of forms for medical associations and health insurance societies. The business remains in a growth phase, and advance expenditures continue for recruitment and personnel costs, as well as the development of operating locations, but monetization is coming into view.」

「The company had secured spot projects such as vaccination appointment services as lifestyles changed because of the COVID-19 pandemic, but these operations have largely ended. By focusing on public-sector operations from government agencies and local governments to offset the decline, the business as a whole has remained on a growth trajectory.」

「While the company had secured spot projects such as vaccination appointment services as lifestyles changed because of the COVID-19 pandemic, the gradual decline in these projects has continued. By focusing on public-sector operations from government agencies and local governments to offset the decline, the business as a whole has remained on a growth trajectory.」

「By focusing on securing orders for public-sector operations from government agencies and local governments to offset the decline, the business as a whole has continued on a growth trajectory.」

「The emergence of new needs, including first-line reception services resulting from companies' promotion of telework, COVID-19-related support services and support services associated with increased e-commerce demand arising from lifestyle changes, led to an increase in inquiries for projects centered on Japanese-language support. In addition, increased orders for bidding projects from government agencies and other public-sector organizations as a result of strengthened sales efforts enabled the company to secure segment sales above plan.」

「COVID-19-related spot projects, which temporarily saw a substantial increase in demand as lifestyles changed because of the pandemic, are gradually shrinking, but continued above the initial forecast during the period. Together with increased orders for Japanese-language projects, the business as a whole remained stable.」

「Inbound demand affected by COVID-19 appears to have bottomed out as a result of government measures to ease entry restrictions, and inbound-related business has also begun to recover gradually, as reflected in an increase in incoming calls and inquiries for new projects. However, a full-scale increase in demand has not yet materialized. Meanwhile, COVID-19-related spot projects are gradually shrinking as lifestyles change because of the pandemic, but they have continued at levels exceeding the initial forecast. Together with increased orders for Japanese-language projects, this has kept the business as a whole stable.」

「Spot projects such as vaccination appointment services are gradually shrinking as lifestyles change because of the COVID-19 pandemic, but projects overall remain ongoing, and the business as a whole has remained stable, partly because of increased orders for Japanese-language projects.」

「However, new demand continued to increase steadily, including first-line reception services resulting from companies' promotion of telework, vaccination appointment services, support services for people infected with COVID-19 and domestic support services centered on Japanese-language operations.」

「The emergence of new needs, including first-line reception services resulting from companies' promotion of telework, COVID-19-related support services and support services associated with increased e-commerce demand arising from lifestyle changes, led to an increase in inquiries for projects centered on Japanese-language support, securing sales and profit.」

「Meanwhile, as lifestyles changed because of the COVID-19 pandemic, vaccination appointment services and customer support services for domestic businesses were trending upward, and the business as a whole remained stable.」

「Meanwhile, as lifestyles changed because of the COVID-19 pandemic, vaccination appointment services and customer support services for domestic businesses were trending upward, and the business as a whole remained stable.」

「Orders for vaccination appointment services and customer support services for domestic businesses have been trending upward and remain stable.」

「Meanwhile, we have secured orders for new services, including support operations related to COVID-19 commissioned by local governments and private companies, as well as user support operations for e-commerce and other services whose demand was stimulated by the COVID-19 pandemic.」

「We have secured orders for new services, including support operations related to COVID-19 commissioned by local governments and private companies, as well as user support operations for e-commerce and other services whose demand was stimulated by the COVID-19 pandemic.」