Sales outsourcing business, including inside sales
First written in FY2021-Q3. 4 of 17 entries say "Restated". Latest entry: FY2026.
0 other companies' latest entry also says "Other".
- FY2026Failure to meet the sales plan because replacement projects were not launched as plannedAnnual report
「For the consolidated fiscal year, revenue progressed below plan because alternative projects did not reach the launch stage, while profit progressed almost in line with the plan.」
Although the Company aimed to launch alternative projects after outbound calls for SoftBank were suspended, they did not launch during the fiscal year, and sales in the sales outsourcing business fell below plan. - FY2026-H1Suspension of outbound calls over suspected personal information leakage and redeployment of personnel to alternative projectsAnnual report
「With respect to contract-solicitation services for SoftBank Mobile, another core operation, outbound calls for sales purposes were suspended following suspected leakage of personal information by an outsourced service provider of another company. During the interim consolidated accounting period, however, revenue progressed in line with the plan and profit exceeded the plan. From the third quarter onward, the Company aims to achieve its full-year plan by shifting personnel to alternative projects.」
Outbound calls for sales purposes were suspended for the SoftBank Mobile project, but interim-period revenue was in line with the plan and profit exceeded the plan. From the third quarter onward, the Company aims to achieve its full-year plan by shifting personnel to alternative projects. - FY2025-H1Delayed launch of new projects and core projects progressing near planAnnual report
「During the interim consolidated accounting period, sales activities conducted through visits to customers of the TEPCO Group, one of our core operations, progressed broadly in line with the plan. Contract-solicitation services for SoftBank Mobile, another core operation, also progressed broadly in line with the plan, but the launch of new projects planned for the current fiscal year took longer than expected. Although segment revenue was below plan, profit progressed broadly in line with the plan through cost controls, including bringing sales staff in-house and reviewing operational efficiency.」
While work for the TEPCO Group and the SoftBank Mobile project progressed broadly in line with the plan, the launch of planned new projects was delayed, and segment revenue fell below plan. - FY2024AdvancedAnnual report
「In addition, during the fiscal year ended March 2024, the business activities of シー・ワイ・サポート were changed, and the company has been included in the sales outsourcing business reporting segment.」
The review of シー・ワイ・サポート's operations took concrete form as a change in its business activities during the fiscal year ended March 2024 and a change in its reporting segment to the sales outsourcing business. - FY2024-Q3Organisational revamp of the subsidiary's sales agency servicesAnnual report
「In the sales outsourcing business, outsourced work for the TEPCO Group, the core business, contracted from the previous fiscal year, and a new project planned from the beginning of the period was discontinued because it failed to reach the expected earnings plan, resulting in a variance from the plan. Meanwhile, contract-switching solicitation services for a major mobile carrier exceeded expectations, and the Company worked to secure profit through cost controls, including reductions in outsourcing costs. In addition, with respect to consolidated subsidiary シー・ワイ・サポート, the organisation has been renewed since during the period through a review of its operations, enabling it to undertake work related to the sales outsourcing business.」
The disclosure describes the contraction in outsourced work for the TEPCO Group, the discontinuation of the new project, the major mobile carrier project exceeding expectations, and the organisational revamp to have シー・ワイ・サポート undertake work related to the sales outsourcing business. - FY2024-Q2Withdrawal from new projects and contraction of core outsourced operationsAnnual report
「In the sales outsourcing business, outsourced work for the TEPCO Group, the core business, contracted from the previous fiscal year, and a new project planned from the beginning of the period was discontinued because it failed to reach the expected earnings plan, resulting in a variance from the plan. However, contract-switching solicitation services for a major mobile carrier performed better than expected, and the business as a whole therefore progressed almost in line with the plan.」
The contraction in outsourced work for the TEPCO Group and the discontinuation of the new project after it fell short of its earnings plan were factors behind the variance from the plan. Meanwhile, the major mobile carrier project exceeded expectations. - FY2024-Q1Failure to meet the plan because launch costs for new projects were incurred upfrontAnnual report
「During the three-month period of the first quarter of the fiscal year, the core operations of sales activities for TEPCO Group customers through door-to-door visits and solicitation services for switching mobile carriers progressed close to plan. However, personnel-related costs for launching new sales projects undertaken from the start of the fiscal year were incurred upfront, resulting in sales and profit both falling below plan.」
While the core operations progressed close to plan, personnel costs for new sales projects launched at the start of the fiscal year were incurred upfront, resulting in sales and profit falling below plan. - FY2023RestatedAnnual report
「In the sales outsourcing business, we primarily conduct inside sales and other activities on behalf of client companies for prospective users.」
The company continues to operate a business model that conducts inside sales and other activities on behalf of clients for prospective customers. - FY2023-Q3Sales staff development and activity fell short of plan, and projects endedAnnual report
「In the sales outsourcing business, the development and activities of sales personnel fell short of plan, and the termination of existing new electricity-provider acquisition projects for client-related reasons caused a deviation from the initial plan. However, the company worked to secure profit through cost controls, including reductions in outsourcing expenses.」
The development and activities of sales personnel fell short of plan, and existing new electricity-provider acquisition projects also ended, resulting in a deviation from the initial plan. Meanwhile, the company is working to secure profit by reducing outsourcing expenses and through other measures. - FY2023-Q2AdvancedAnnual report
「During the six-month period of the second quarter of the fiscal year, the company's former core operation of soliciting TEPCO Group customers to switch electricity providers through door-to-door sales shifted this fiscal year to a sales model centered on cross-selling to existing customers. As a result, operations continued throughout the quarter without being affected by the sharp deterioration in the sales environment caused by the recent surge in electricity trading prices. In addition, projects outside the TEPCO Group, such as solicitation services for contract switching by major mobile carriers, progressed as planned.」
The company continued its sales model centered on cross-selling to existing customers, while projects for major mobile carriers outside the TEPCO Group also progressed as planned. - FY2023-Q1ReframedAnnual report
「In the sales outsourcing business, the company's former core operation of soliciting TEPCO Group customers to switch electricity providers through door-to-door sales shifted this fiscal year to a sales model centered on cross-selling to existing customers. As a result, operations continued throughout the quarter without being affected by the sharp deterioration in the sales environment caused by the recent surge in electricity trading prices.」
The sales model changed from the traditional door-to-door solicitation of electricity-provider switching to one centered on cross-selling to existing customers. - FY2022RestatedAnnual report
「In the sales outsourcing business, we primarily conduct inside sales and other activities on behalf of client companies for prospective users.」
The company continues to operate a business model that conducts inside sales and other activities on behalf of clients for prospective customers. - FY2022-Q3AdvancedAnnual report
「New sales acquisition projects launched at the end of the previous fiscal year remained solid throughout the period, and a new sales pipeline was launched during the nine-month period of the third quarter of the fiscal year. However, its contribution to sales and profit remained a work in progress compared with operations for the TEPCO Group.」
While existing new sales acquisition projects remained solid, a new sales pipeline was launched during the nine-month period of the third quarter. Its contribution to sales and profit was described as still being at an early stage. - FY2022-Q2RestatedAnnual report
「New sales acquisition projects launched at the end of the previous fiscal year remained solid throughout the period, but sales and cost of sales were affected because, in some cases, clients requested restrictions on the number of sales staff in response to certain states of emergency.」
While the company continued to describe the solid performance of new sales acquisition projects, restrictions on sales staff at clients' request affected sales and cost of sales. - FY2022-Q1AdvancedAnnual report
「New sales acquisition projects launched at the end of the previous fiscal year remained solid throughout the period, but increased work hours resulting from the reassignment of personnel due to restrictions on electricity-provider switching solicitation services, as well as upfront outsourcing costs associated with increasing staff as the projects expanded, affected cost of sales.」
New sales projects launched at the end of the fiscal year remained solid throughout the period, and the company also secured sales by shifting surplus staff to other projects. - FY2021RestatedAnnual report
「In the sales outsourcing business, we primarily conduct inside sales and other activities on behalf of client companies for prospective users.」
The company continues to operate a business model that conducts inside sales and other activities on behalf of clients for prospective customers. It also describes a contracting policy combining fixed revenue per active staff member with a compliance framework. - FY2021-Q3First statedAnnual report
「In the sales outsourcing business, we primarily conduct inside sales and other activities on behalf of client companies for prospective users.」
The business model of conducting sales activities for prospective customers on behalf of client companies is described.