Rebuilding a manufacturing system focused uncompromisingly on safety and high quality
First written in FY2021. 4 of 5 entries say "Advanced", first in FY2023. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「For system quality, we are strengthening the operating structure and technical infrastructure to achieve stable and continuous service delivery. We are also establishing metrics for service uptime, response performance and recovery time in the event of a failure, and working to maintain and improve system availability and reliability through regular monitoring and evaluation.」
The company specified metrics such as uptime, response performance and recovery time for its safe, high-quality service delivery framework and introduced regular measurement and evaluation. It disclosed that there were no major quality issues or major incidents. - FY2025AdvancedAnnual report
「To improve service delivery quality, we will establish KPIs (numeric targets) for service quality, system quality and incident response operations, conduct regular measurement, evaluation and timely improvements, and work to achieve the new three-year plan.」
The company linked KPI setting, regular measurement and improvement for service quality, system quality and incident response to the new three-year plan as part of its safe, high-quality service delivery framework. - FY2024AdvancedAnnual report
「In addition to the concept based on Security by Design, we will develop products and services under the concept of “Security & Safety by Design,” which gives sufficient consideration to safety as well.」
The concept was expanded from the existing Security by Design to “Security & Safety by Design,” explicitly incorporating safety. - FY2023AdvancedAnnual report
「Accordingly, we established an internal quality assurance team independent of the relevant operations to clarify internal control responsibilities for quality. We are also developing products and services based on the concept of Security by Design, implementing safety and security measures at each stage of the product life cycle, from planning and development through disposal, in line with the product and service life cycle. In addition, even if an issue occurs, quality monitoring enables early detection and prevents its impact in the market from expanding,」
The company established a safe, high-quality manufacturing framework combining a quality assurance team, Security by Design and quality monitoring, and linked it to KPI management, including a target of zero quality issues. - FY2021First statedAnnual report
「The Group will improve product quality and safety by conducting appropriate risk assessments relating to functional safety, establishing rules for early information escalation, and rebuilding an effective management structure at each stage of development and operations.」
As priority issues following the problems with the telematics in-vehicle units, the company newly identified risk assessment of functional safety, rules for early information sharing, and the rebuilding of the management structure during the development and operational stages as initiatives.