Dependence on External Operators and Outsourcing for Store Operations
First written in FY2018. 5 of 11 entries say "Mitigated", first in FY2023-Q2. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026MitigatedAnnual report
「① Company-owned and directly operated stores: The Group establishes and operates the stores. (Domestic: 495 / Overseas: 155) ② Company-owned and outsourced stores: The Group establishes the stores and outsources their operation. (Domestic: 84 / Overseas: —) ③ Franchise and directly operated stores: The franchisee establishes the stores and the Group operates them under an outsourcing agreement. (Domestic: 18 / Overseas: —) ④ Franchise and outsourced stores: The franchisee establishes the stores and their operation is outsourced. (Domestic: 11 / Overseas: —)」
Company-owned and outsourced stores dependent on external outsourcing totaled 84, while franchise and outsourced stores totaled 11, down from 85 and 13, respectively, in the previous fiscal year. Company-owned and directly operated stores totaled 495 domestically and 155 overseas. - FY2025MitigatedAnnual report
「① Company-owned and directly operated stores: The Group establishes and operates the stores. (Domestic: 464 / Overseas: 139) ② Company-owned and outsourced stores: The Group establishes the stores and outsources their operation. (Domestic: 85 / Overseas: —) ③ Franchise and directly operated stores: The franchisee establishes the stores and the Group operates them under an outsourcing agreement. (Domestic: 18 / Overseas: —) ④ Franchise and outsourced stores: The franchisee establishes the stores and their operation is outsourced. (Domestic: 13 / Overseas: —)」
Company-owned and outsourced stores decreased from 92 in the previous fiscal year to 85, reducing the number of stores dependent on external outsourcing. Company-owned and directly operated stores totaled 464 domestically and 139 overseas. - FY2024MitigatedAnnual report
「① Company-owned and directly operated stores: The Group establishes and operates the stores. (Domestic: 434 / Overseas: 128) ② Company-owned and outsourced stores: The Group establishes the stores and outsources their operation. (Domestic: 92 / Overseas: —) ③ Franchise and directly operated stores: Under a franchise agreement with the Group, the franchisee establishes the stores and the Group operates them under an outsourcing agreement. (Domestic: 19 / Overseas: —) ④ Franchise and outsourced stores: Under a franchise agreement with the Group, the franchisee establishes the stores and their operation is outsourced. (Domestic: 13 / Overseas: —)」
Outsourced stores decreased from 99 to 92 for company-owned and outsourced stores and from 15 to 13 for franchise and outsourced stores, reducing the number of stores dependent on external outsourcing. - FY2023-Q3MitigatedAnnual report
「By agreement with its outsourced business partners, the Group changed 33 outsourced stores to direct operation and hired the employees of the outsourced business partners at those stores.」
The Group changed 33 outsourced stores to direct operation and hired the employees of the outsourced business partners at those stores. The number of stores converted to direct operation increased from the 30 previously disclosed. - FY2023-Q2MitigatedAnnual report
「By agreement with its outsourced business partners, the Group changed 30 outsourced stores to direct operation and hired the employees of the outsourced business partners at those stores.」
The Group changed 30 outsourced stores to direct operation and hired employees of the outsourced business partners, thereby improving working conditions and advancing the conversion of outsourced stores to direct operation. - FY2023-Q1ReframedAnnual report
「Increase in stylists resulting from the conversion of outsourced stores to direct operation」
The increase in stylists accompanying the conversion of outsourced stores to direct operation is cited as a reason for higher personnel expenses. The structure of the Group’s dependence on outsourcing for store operations is changing. - FY2022ReframedAnnual report
「・Impact on the store-opening policy from the termination, cancellation or modification of outsourcing agreements for stores operated by outsourced business partners ・Response to changes in government interpretations concerning outsourced business partners and their employees resulting from amendments to laws and regulations」
In addition to the risk of termination, cancellation or modification of outsourcing agreements, the disclosure identifies the risk of responding to outsourced business partners and their employees following amendments to laws and regulations or changes in government interpretations. - FY2021RestatedAnnual report
「・Impact on the store-opening policy from the termination, cancellation or modification of outsourcing agreements for stores operated by outsourced business partners」
The risk that the termination, cancellation or modification of outsourcing agreements will affect the store-opening policy continues to be disclosed, with regular meetings, internal audits and contract renewal reviews at least once a year presented as countermeasures. - FY2020ReframedAnnual report
「① Company-owned and directly operated stores: The Group establishes and operates the stores. (Domestic: 391 / Overseas: 133) ② Company-owned and outsourced stores: The Group establishes the stores and outsources their operation. (Domestic: 121 / Overseas: —) ③ Franchise and directly operated stores: The franchisee establishes the stores and the Group operates them under an outsourcing agreement. (Domestic: 29 / Overseas: —) ④ Franchise and outsourced stores: The franchisee establishes the stores and their operation is outsourced. (Domestic: 35 / Overseas: —)」
The store operating structure has been reorganized from the previous classification of stores operated by external employees into 4 categories combining company-owned and franchise stores with direct and outsourced operations, with the number of stores in each category disclosed. - FY2019ReframedAnnual report
「In addition to directly operated stores, as of 30 June 2019 the Group operated 200 stores staffed by employees hired by 12 area managers with whom it had entered into outsourcing agreements.」
The disclosure has been updated from 220 stores operated by area managers and 8 stores operated by franchise owners to 200 and 7 stores, respectively. The termination, cancellation or modification of outsourcing agreements is also identified as a risk affecting the core business. - FY2018First statedAnnual report
「If store operations conducted by external employees are disrupted for any reason, the Group’s business, results of operations and other matters could be affected because an appropriate response may take time.」
The disclosure quantifies the risk of operational disruptions, stating that external employees operate 220 stores under 12 area managers and 8 stores under 6 franchise owners.