Improving Customer Convenience through Apps and Reception Systems
First written in FY2020-Q2. 5 of 9 entries say "Advanced", first in FY2020. Latest entry: FY2026.
QB Net Holdings moved to the "Worse" side of this theme in 2022.
The whole theme swung hardest in 2024: 1 of 12 companies on the "Worse" side.
18 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「With regard to promoting IT and digital transformation, a key strategy of this medium-term management plan, we had been testing at selected stores an app with functions including membership registration, store search and haircut records. We are now revising and enhancing the app based on feedback from customers and stylists. We will gradually increase the number of stores using the app during the year and work to improve customer convenience.」
Following the test rollout at selected stores of an app with membership registration, store search and haircut record functions, the company is revising and enhancing it based on feedback from customers and stylists and plans to expand the number of stores using it during the year. - 2026-08-13AdvancedEarnings
「We are upgrading and enhancing the app based on feedback from customers and stylists. We will increase the number of participating stores sequentially during the year to improve customer convenience.」
The initiative progressed from test introduction of the app to enhancements based on user feedback and expansion of participating stores. - FY2025AdvancedAnnual report
「In the next fiscal year, we plan to test an app with functions including membership registration, store search and haircut records at selected stores, and gradually expand the rollout area from the second half onward.」
The company presented a plan to test an app with membership registration, store search and haircut record functions at selected stores during the fiscal year ending June 2026, and expand the rollout area from the second half onward. - FY2025-H1RestatedAnnual report
「By promoting investment in people and digital transformation, we are working to provide services that allow customers to enjoy their usual experience anywhere in the world.」
The positioning of service provision through investment in people and digital transformation at NEXUS, rather than through individual measures such as the existing app and reception system, remains unchanged. - FY2024ReframedAnnual report
「Strengthening customer touchpoints ・Selecting store locations aligned with market needs ・Improving service quality ・Reforming store operating structures and improving customer convenience through digital transformation」
The scope of the initiative has expanded from individual measures involving the existing app, reception system and electronic haircut records to the digital transformation of all customer touchpoints, including store locations, service quality and store operating structures. An investment plan through June 2026 for head-office IT equipment has also been presented. - FY2022ReframedAnnual report
「In addition to improving stylists’ cutting skills and customer service through the expansion of training hubs, we will also pursue business growth by enhancing service value and customer convenience through measures such as introducing new ticket vending machines and developing an app.」
The policy has been reorganized to link improvements in service value with store expansion and investment in human resources, adding the introduction of new ticket vending machines to the existing app- and reception-system initiatives. - FY2021AdvancedAnnual report
「As measures to attract customers and increase the number of customers, the company plans to improve app functions already introduced at FaSS and QB PREMIUM, and to improve customer convenience at QB HOUSE by developing electronic haircut records. It will also improve online touchpoints such as Google My Business and its website, creating an environment in which customers can obtain necessary store information promptly.」
In addition to improving the FaSS and QB PREMIUM apps, the scope of initiatives expanded to developing electronic haircut records for QB HOUSE and improving Google My Business and the company website. - FY2020AdvancedAnnual report
「At domestic QB HOUSE stores, the company began pilot implementation at selected stores of a digital queuing system to minimize customers’ in-store waiting time. At FaSS, it also newly developed an app with time-slot reservation and cashless payment functions and began pilot implementation at selected stores.」
The company’s former policy of investing in apps and reception systems progressed to pilot implementation of QB HOUSE’s digital queuing system and FaSS’s time-slot reservation and cashless payment functions. - FY2020-Q2First statedAnnual report
「Specifically, while developing services that further improve customer convenience through investment in app development and reception systems,」
The company first explicitly identified investment in app development and reception systems as specific means of developing services that improve customer convenience.