Expansion of New Services and Research Methods
First written in FY2018. 17 of 25 entries say "Advanced", first in FY2021-Q1. Latest entry: 2026-10-15.
2 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In the fiscal year ending February 2026, progress was made in shifting store customer-acquisition support services using LINE toward a stock-based business. We will work to build expertise in these new services and expand new sources of revenue.」
In addition to traditional MSR, tenpoket and consulting, the conversion of LINE-based outsourced store customer-acquisition support into a recurring-revenue business is progressing, and the new service is being monetized. - FY2026-H1AdvancedAnnual report
「In addition to our core products, we are focusing on LBO, a store customer-acquisition support service using LINE and a new stock-based product.」
In addition to traditional MSR, SaaS and consulting, the company is rolling out LBO, a new store customer-acquisition support service using LINE. It has also selectively reallocated its focus areas, including by suspending proactive sales of electricity cost-reduction products. - FY2025RestatedAnnual report
「In addition to continuing to provide the SaaS service suite centered on the employee satisfaction survey “tenpoket Team Questionnaire” (hereinafter, “tenpoket”; note), we have also launched recruitment support services.」
The policy of expanding services associated with MSR, including SaaS centered on tenpoket, recruitment support, recruitment services and promotional support, continues. - FY2025-H1AdvancedAnnual report
「Standard surveys increased 10.5% and overseas-related surveys increased 29.7%, resulting in higher revenue for the second consecutive quarter.」
MSR standard surveys and overseas-related surveys both increased, with standard surveys up 10.5% and overseas-related surveys up 29.7%. Multiple survey services continue to expand. - FY2025-Q1AdvancedAnnual report
「In terms of revenue, compared with the first quarter of the previous fiscal year, all of standard surveys, overseas-related surveys and referral-plus-survey services increased, as MSR’s focus on expanding transactions under the current period’s policy of “rebuilding MSR” proved effective.」
Standard surveys, overseas-related surveys and referral-plus-survey services all increased, demonstrating the expansion of multiple survey methods and services. - FY2024AdvancedAnnual report
「In the fiscal year ended February 2024, we began selling cost-reduction products to address surging electricity and other costs, strengthened measures to address labor shortages by expanding from improving retention through Team Questionnaire to recruitment consulting, obtained a license for fee-charging employment placement and began trialing the recruitment business, and entered the field of store promotional support.」
As new services launched after the COVID-19 pandemic, the company expanded its offerings to cost-reduction products, recruitment consulting, fee-charging employment placement, a trial recruitment business and store promotional support. Services other than MSR accounted for 32.6% of the revenue mix. - FY2024-Q3AdvancedAnnual report
「In terms of revenue, compared with the third quarter of the previous fiscal year, MSR increased as expected due to the expansion of overseas-related surveys and referral-plus-survey services. SaaS decreased because certain major companies changed the timing of Customer Research, but remained broadly steady. Consulting increased substantially, driven by growth in revenue related to various subsidies, including expanded support offerings, as well as the gradual adoption of cost-reduction support.」
Progress in referral-plus-survey services, overseas-related surveys, subsidy-related support offerings and cost-reduction support contributed to higher MSR and consulting revenue. - FY2024-Q2RestatedAnnual report
「We expect referral-plus-survey services and overseas-related surveys to account for a higher proportion of activity during the current fiscal year, and will continue reviewing staff allocation and improving productivity to establish an appropriate production system.」
The policy of optimizing the production system continues, in anticipation of a higher proportion of services combining customer referrals and surveys and overseas-related surveys. - FY2024-Q1Focus on integrated customer referral and survey servicesAnnual report
「Outlook for expansion of referral-plus-survey services」
In addition to the previously reported service expansion, the company presented its outlook for expanding services combining customer referrals and surveys, linking this with preparations for its production system. - FY2023-Q3AdvancedAnnual report
「Revenue increased as MSR for major food service and retail customers and consulting, including online training, resumed, while consulting associated with SaaS implementation also increased.」
The resumption and increase of MSR for major customers, consulting including online training, and SaaS implementation consulting contributed to cumulative revenue growth. At the same time, it was noted that implementation consulting declined in the third quarter alone due to sluggish SaaS orders. - FY2023-Q2AdvancedAnnual report
「This was due to strong growth in consulting, including SaaS implementation and online training, in addition to the recovery of MSR in the food service industry.」
Consulting, including SaaS implementation and online training, grew significantly and, together with the recovery of MSR, drove performance in the first half. - FY2023-Q1AdvancedAnnual report
「Although the impact of COVID-19 on business performance was declining, conditions remained severe. Consulting, including SaaS implementation and online training, grew sharply and continued to drive performance.」
Growth in consulting, including SaaS implementation and online training, was presented as progress in expanding service delivery methods and customer support during the pandemic. - FY2022-Q3RestatedAnnual report
「As in the second quarter, SaaS orders using IT introduction subsidies and other subsidies continued to progress, and consulting related to implementation also increased.」
Progress in SaaS orders and an increase in implementation-support consulting continue as initiatives to expand services and support customers. - FY2022-Q2AdvancedAnnual report
「During the second quarter, it again became possible to use IT introduction subsidies and other subsidies, accelerating SaaS orders and increasing consulting related to implementation.」
Accelerating SaaS orders and increasing implementation-support consulting were presented as concrete progress in service expansion and customer support during the COVID-19 pandemic. - FY2022-Q1AdvancedAnnual report
「However, from the second quarter onward, IT Introduction Subsidies and other programs are expected to become available again, and orders for SaaS are expected to increase, particularly from food service customers. By refocusing on this activity, which also contributed to results in the second half of the previous fiscal year, we will support client companies facing difficult conditions while working to maintain customer relationships.」
The company plans to further reinforce measures from the second quarter onward to expand SaaS orders using IT Introduction Subsidies and other programs, linking these efforts to customer support and relationship maintenance. - FY2021AdvancedAnnual report
「This was due to the success of initiatives pursued during the third quarter, including growth in MSR combining surveys and customer referrals for industries accelerating online customer service, improvements in its unit prices and gross profit, and increased adoption of SV Navi and tenpoket Team Questionnaire, both certified as eligible for IT Introduction Subsidies, together with an increase in related support consulting.」
The rollout of MSR combining surveys and customer referrals for online customer service, SV Navi, tenpoket Team Questionnaire and support consulting contributed to improved revenue in the fourth quarter. - FY2021-Q3AdvancedAnnual report
「The main initiatives during the third quarter of the current fiscal year included (1) expanding SV Navi and tenpoket Team Questionnaire, tools designed to facilitate store management in remote environments, and (2) expanding MSR, which combines surveys and customer referrals, for the food service industry seeking opportunities in takeout and delivery and for industries accelerating online sales meetings. Together with the COVID-19 countermeasure mystery shopping survey launched in the second quarter, these initiatives are expected to make a significant contribution to the recovery of the mystery shopping research business, not only in the current fiscal year but also looking ahead to the next fiscal year.」
SV Navi and tenpoket Team Questionnaire were expanded for remote environments, while MSR combining surveys and customer referrals was expanded for takeout, delivery and online sales meetings. Together with the COVID-19 countermeasure mystery shopping survey launched in the second quarter, these initiatives are positioned as measures to support business recovery looking ahead to the next fiscal year. - FY2021-Q2AdvancedAnnual report
「Meanwhile, to support client companies working to prevent the spread of infection while maintaining business continuity, we began offering MSR surveys measuring the thoroughness of COVID-19 countermeasures at stores and opened a website introducing stores undertaking such measures. In addition, tenpoket Team Questionnaire and SV Navi were certified as eligible for IT Introduction Subsidies. These initiatives are providing a foothold for future orders and the resumption of postponed projects for existing customers.」
The company began offering MSR surveys of infection-control measures and opened a website introducing stores implementing such measures. tenpoket Team Questionnaire and SV Navi were also certified as eligible for IT Introduction Subsidies. - FY2021-Q1AdvancedAnnual report
「Meanwhile, to support client companies working to prevent the spread of infection while maintaining business continuity, we worked to maintain customer relationships and enhance services by offering free trials of the tenpoket business chat function and providing “Takeout MS,” which can be used as a promotional initiative.」
As part of customer support and service expansion during the spread of COVID-19, the company began offering free trials of tenpoket business chat and providing “Takeout MS.” - FY2020RestatedAnnual report
「In addition to “Inbound MS,” mystery shopping surveys conducted by foreign residents and visitors to Japan, we began providing “Universal MS,” mystery shopping surveys conducted by people with disabilities, following the enforcement of the Act for Eliminating Discrimination against People with Disabilities in April 2016. In the fiscal year ended March 2017, we also launched “Customer Research,” which enables timely collection of online questionnaires from visitors to stores.」
The expansion of the service lineup, including Inbound MS, Universal MS and Customer Research, continues to be reported. - FY2019RestatedAnnual report
「In addition to “Inbound MS,” mystery shopping surveys conducted by foreign residents and visitors to Japan, we began providing “Universal MS,” mystery shopping surveys conducted by people with disabilities, following the enforcement of the Act for Eliminating Discrimination against People with Disabilities in April 2016. In the fiscal year ended March 2017, we also launched “Customer Research,” which enables timely collection of online questionnaires from visitors to stores.」
The expansion of the service lineup, including Inbound MS, Universal MS and Customer Research, continues to be reported. - FY2018First statedAnnual report
「In addition to “Inbound MS,” mystery shopping surveys conducted by foreign residents and visitors to Japan, we began providing “Universal MS,” mystery shopping surveys conducted by people with disabilities, following the enforcement of the Act for Eliminating Discrimination against People with Disabilities in April 2016. In the fiscal year ended March 2017, we also launched “Customer Research,” which enables timely collection of online questionnaires from visitors to stores.」
The service lineup addressing customer needs has been expanded to include Inbound MS, Universal MS and Customer Research.