Enhancing Service Value through MS Navi Data Utilization
First written in FY2018. 12 of 20 entries say "Advanced", first in FY2019. Latest entry: FY2026.
The whole theme swung hardest in 2020: 1 of 10 companies on the "Worse" side.
10 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Head office system development (Additional features and development for “tenpoket”) 130,396 — Internal funds 2026 March 2027」
A new capital investment plan was presented for additional features and development of tenpoket, with a total planned investment of ¥130.396 million, funded internally, commencing in March 2026 and scheduled for completion during 2027. - FY2026-H1Revenue decline due to SaaS service terminationAnnual report
「SaaS decreased due to the termination of the bino service, a daily closing system for food-service businesses, among other factors.」
SaaS decreased 14.0% year on year due to the termination of the bino service, a daily closing system for food-service businesses, among other factors. - FY2025AdvancedAnnual report
「Head-office systems development (Adding and developing functions for "tenpoket") 140,371 — Internal resources March 2025 2026」
A plan was presented for adding and developing functions for tenpoket, with planned investment of ¥140.371 million, work starting in March 2025 and completion scheduled during 2026. - FY2025-H1AdvancedAnnual report
「SaaS revenue returned to growth, led by the tenpoket Team Questionnaire employee engagement survey.」
SaaS revenue in the second-quarter accounting period increased 9.2% year on year, reversing the decline in the first quarter of the previous fiscal year. The Company explained that the tenpoket Team Questionnaire drove the increase in revenue. - FY2025-Q1SaaS revenue declinesAnnual report
「SaaS decreased due to the absence of spot surveys conducted as part of customer research by some major companies, among other factors.」
SaaS revenue decreased 21.8% year on year. The Company explained that the absence of spot surveys conducted as part of customer research by some major companies, among other factors, contributed to the decline. - FY2024AdvancedAnnual report
「Head-office systems development (Adding and developing functions for "tenpoket") 138,817 — Internal resources March 2024 2025」
A new capital investment plan was presented for adding and developing functions for tenpoket, with total planned investment of ¥138.817 million, funded with internal resources, work starting in March 2024 and completion scheduled during 2025. - FY2024-Q3SaaS revenue declines due to changes in implementation timing at some major customersAnnual report
「SaaS decreased due to changes in the timing of customer research at some major companies, although it remained generally firm.」
SaaS decreased 5.5% in the third-quarter accounting period due to changes in the timing of customer research at some major companies, although the Company described performance as generally firm. - FY2024-Q2AdvancedAnnual report
「SaaS also remained firm, as the Team Questionnaire expanded amid the use of IT introduction subsidies and growing interest in employee engagement.」
Against a backdrop of increased use of IT introduction subsidies and growing interest in employee engagement, the Team Questionnaire expanded and SaaS revenue increased 11.2% year on year. - FY2024-Q1AdvancedAnnual report
「Meanwhile, SaaS remained firm as the use of various subsidies proved effective.」
The use of various subsidies proved effective, and SaaS revenue increased 9.5% year on year. Progress was evident in SaaS orders and user growth through support for subsidy applications. - FY2023-Q3SaaS orders using IT introduction subsidies lose momentumAnnual report
「Amid a continuing difficult operating environment, including the spread of infection and heightened demand to contain costs due to higher raw-material prices, SaaS orders using IT introduction subsidies lost momentum from the second quarter onward, resulting in a decrease in implementation-related consulting in the third quarter.」
SaaS orders using IT introduction subsidies lost momentum from the second quarter onward, and implementation-related consulting decreased in the third quarter, according to the Company. - FY2023-Q2AdvancedAnnual report
「Cost of sales increased mainly due to monitor incentives associated with the increase in surveys and revenue, outsourcing expenses related to report production and customer referrals, labour costs resulting from pay raises following the recovery in performance and the full payment of bonuses (note), and rent associated with increased IT investment, including additional server capacity.」
Increased IT investment, including additional server capacity to support the expanded use of SaaS and other services, became an identifiable source of higher expenses. - FY2023-Q1AdvancedAnnual report
「Although the impact of COVID-19 on business performance was declining, conditions remained severe. Consulting, including SaaS implementation and online training, grew sharply and continued to drive performance.」
Consulting, including SaaS implementation and online training, grew sharply, with the digitalisation and enhancement of service value driving performance. - FY2022AdvancedAnnual report
「Head-office systems development (adding and developing functions for "tenpoket")」
A new capital investment plan was presented for adding and developing functions for tenpoket, with total planned investment of ¥87.3 million, funded with internal resources, work starting in March 2022 and completion scheduled during 2023. - FY2022-Q3RestatedAnnual report
「As in the second quarter, SaaS orders using IT introduction subsidies and other subsidies continued to progress, and consulting related to implementation also increased.」
Growth in SaaS orders using IT introduction subsidies and other subsidies, together with an increase in implementation-related consulting, continues. - FY2022-Q2AdvancedAnnual report
「During the second quarter, it again became possible to use IT introduction subsidies and other subsidies, accelerating SaaS orders and increasing consulting related to implementation.」
The resumption of access to IT introduction subsidies and other subsidies accelerated SaaS orders, and consulting related to implementation also increased. - FY2022-Q1AdvancedAnnual report
「Although rent increased as servers were upgraded in response to growth in SaaS users, selling, general and administrative expenses decreased substantially overall as various cost reductions, including advertising and promotion expenses and land and rent expenses, took effect.」
Server capacity was expanded in response to the increase in SaaS users, reflecting the expansion of software-based services in the Company's infrastructure. - FY2021tenpoket development plan updatedAnnual report
「Accordingly, going forward we will expand the data collected by industry, customer company, store and individual, not only the MSR and Team Questionnaire results, and link this to the development of the "SPC Management Dashboard" set out in the medium-term management plan for the fiscal years ending February 2020 through February 2024 by integrating and strengthening the various software products already provided and adding new functions.」
While maintaining the SPC Management Dashboard concept, the capital investment plan was updated to specify planned investment of ¥32.5 million for adding and developing functions for "tenpoket", with work starting in March 2021 and completion scheduled during 2022. - FY2020MS Navi renamed and investment plan updatedAnnual report
「In-house systems development (adding and developing functions for "tenpoket")」
While maintaining the policy of positioning MS Navi as a platform for various services and evolving it into the SPC Management Dashboard, the capital investment plan specified total investment of ¥36 million for adding and developing functions for "tenpoket", with work starting in March 2020 and completion scheduled during 2021. - FY2019AdvancedAnnual report
「Going forward, we will position MS Navi as a platform for our various services and seek to enhance service value by expanding the data collected by industry, customer company, store and individual, including MSR results and STAR results, developing, integrating and strengthening new functions, and evolving it into the "SPC Management Dashboard" (provisional name) set out in the medium-term management plan for the fiscal years ending March 2020 through March 2024.」
A plan was presented to develop MS Navi into the SPC Management Dashboard under the medium-term management plan covering the fiscal years ending March 2020 through March 2024. - FY2018First statedAnnual report
「We will position MS Navi as a platform for our various services and seek to enhance service value by expanding the data collected by industry, customer company, store and individual, including MSR results and Service Team Capability Assessment results, and by developing, integrating and strengthening new functions.」
MS Navi will serve as a cross-service platform, with plans to expand customer-, store- and individual-level data, develop new functions and integrate services.