Promoting servitization and an integrated CS/SB structure

「The Galilei Group formulated its sustainable vision, “Dramatic Future 2050,” and is working to achieve effectively zero greenhouse gas emissions by 2050. As part of this effort, aiming for zero global warming caused by refrigerant gas leakage, we have launched a “10-year refrigerant gas leakage warranty” for all models of our manufactured products with built-in refrigeration units. For sites constructed by us at retail facilities such as supermarkets and logistics facilities, we provide a 10-year warranty against refrigerant gas leakage through maintenance contracts, regular preventive maintenance and a refrigerant leakage early-warning detection system.」

「In the service business, under the “Zero Call Company (ZCC)” initiative, we are improving the accuracy of AI-enabled smart diagnostics and expanding pre-maintenance, while promoting the “10-year refrigerant gas leakage warranty” launched in April 2024. We will contribute to reducing food loss caused by product failures and reducing refrigerant leakage.」

「In addition, aiming to achieve zero global warming caused by refrigerant gas leakage, we brought the launch forward by one year from the initially planned 2025, and began on 1 April 2024 to provide a 10-year warranty against failures caused by refrigerant gas leakage for refrigerators, freezers and ice makers using the green refrigerant R1234yf.」

「Service sales amounted to ¥9,323 million, up 11.0% year on year, as maintenance sales and maintenance contract sales for refrigerated and frozen showcases supplied to supermarkets and convenience stores remained firm, while maintenance sales for refrigerators and freezers and other equipment also increased as demand in the food-service industry recovered.」

「Service sales amounted to ¥6,501 million, up 12.0% year on year, as maintenance sales and maintenance contract sales for refrigerated and frozen showcases supplied to supermarkets and convenience stores increased, while maintenance sales for refrigerators and freezers and other equipment and tunnel freezers also rose as demand in the food-service industry recovered.」

「Service sales amounted to ¥2,861 million, up 8.7% year on year, as maintenance sales and maintenance contract sales for refrigerated and frozen showcases supplied to supermarkets and convenience stores increased, while maintenance sales for refrigerators and freezers also rose as demand in the food-service industry recovered.」

「Service sales amounted to ¥8,402 million, up 3.9% year on year, as both maintenance sales and maintenance contract sales for supermarkets, convenience stores and drugstores increased, while maintenance sales for the food-service industry also rose as demand in the sector began to recover.」

「Service sales amounted to ¥5,805 million, up 0.8% year on year, as increased maintenance sales and maintenance contract sales for supermarkets, convenience stores and drugstores, along with recovering demand for maintenance of commercial refrigerators and freezers, more than offset lower maintenance sales for tunnel freezers.」

「Service sales amounted to ¥2,633 million, up 5.8% year on year, as both maintenance sales and maintenance contract sales for supermarkets, convenience stores and drugstores increased, while demand for maintenance of commercial refrigerators and freezers also began to recover.」

「In the service and construction businesses, we will continue to strengthen our workforce, enhance our nationwide maintenance and construction capabilities, and provide manufacturers’ maintenance and construction expertise. In the service business, we will shift our business model from a “repair service” to services focused on “prevention, preservation and ongoing maintenance” (the Zero Call Company), expand pre-maintenance, advance our initiative for a “10-year refrigerant leakage warranty” from 2025, and provide customers with new value through the integrated efforts of our sales, service and construction operations.」

「Service sales amounted to ¥8,086 million, up 22.5% year on year, as maintenance sales for supermarkets and drugstores remained firm, while maintenance sales for restaurants and sales from maintenance contracts also increased.」

「Service sales amounted to ¥5,757 million, up 24.7% year on year, as maintenance sales for supermarkets and drugstores remained firm, maintenance sales for restaurants increased from the previous year, and maintenance sales for tunnel freezers remained strong.」

「Service sales amounted to ¥2,489 million, up 19.3% year on year, as maintenance sales for supermarkets and drugstores remained firm and maintenance sales for tunnel freezers and restaurants also increased.」

「Service sales amounted to ¥8,978 million, up 6.9% year on year, as lower maintenance sales for restaurants affected by the spread of COVID-19 were more than offset by strong maintenance sales for refrigerated and frozen showcases at supermarkets and drugstores and for tunnel freezers.」

「Service sales amounted to ¥6,602 million, down 0.5% year on year, as increased maintenance sales for supermarkets and other customers were more than offset by lower maintenance sales for restaurants affected by COVID-19 and tunnel freezers; sales were slightly lower than in the previous year, when there was front-loaded demand ahead of the consumption tax increase.」

「Service sales amounted to ¥4,616 million, down 2.0% year on year, as increased maintenance sales for supermarkets and other customers were more than offset by lower maintenance sales for restaurants and tunnel freezers; sales were slightly lower than in the previous year, when there was front-loaded demand ahead of the consumption tax increase.」

「Service sales amounted to ¥2,086 million, down 1.7% year on year, as increased maintenance sales for supermarkets and other customers were more than offset by lower maintenance sales for restaurants and tunnel freezers.」

「In addition, we will shift our business model from the conventional repair service to services focused on prevention, preservation and ongoing maintenance, and aim to become a Zero Call Company by providing customers with new value through the integrated efforts of our sales, engineering and service operations.」

「Service sales amounted to ¥6,637 million, up 4.4% year on year, as sales from maintenance contracts with convenience stores and other customers increased, in addition to front-loaded demand ahead of the consumption tax increase.」

「Service sales amounted to ¥4,712 million, up 5.4% year on year, as sales from maintenance contracts with convenience stores and other customers increased, in addition to front-loaded demand ahead of the consumption tax increase.」

「Service sales amounted to ¥2,122 million, up 4.1% year on year, as maintenance demand grew with the increasing number of drugstores and other stores and sales from maintenance contracts with convenience stores and other customers increased.」

「Service sales increased 8.4% year on year, mainly because maintenance demand grew and sales generated by maintenance contracts with convenience stores and other customers increased.」

「Service sales increased 8.0% year on year, mainly because maintenance demand grew during the extremely hot summer and maintenance contracts with convenience stores and other customers increased.」

「Service sales increased 9.6% year on year, as sales rose on increased repairs resulting from the dry rainy season and the growing number of convenience stores and drugstores.」

「Service sales revenue increased 13.7% year on year as maintenance contracts for convenience stores increased.」

「Service sales revenue increased 13.9% year on year for the same quarter, as maintenance contracts for convenience stores and other customers increased.」

「Service sales revenue increased 14.5% year on year for the same quarter, as the number of extremely hot days increased due to the dry rainy season and maintenance contracts for convenience stores and other customers increased.」

「Service sales revenue increased 14.7% year on year for the same quarter, as the number of extremely hot days increased due to the dry rainy season and maintenance contracts for convenience stores and other customers increased.」

「Service sales revenue increased 7.8% year on year, as maintenance demand rose due to the hot summer and maintenance contracts for convenience stores increased.」

「Service sales revenue increased 9.4% year on year for the same quarter, as maintenance demand rose due to the hot summer and maintenance contracts for convenience stores increased.」

「Service sales revenue increased 7.5% year on year for the same quarter, as maintenance demand rose due to the hot summer and maintenance contracts for convenience stores increased.」

「Service sales increased because maintenance demand from convenience stores and demand for tunnel freezer maintenance increased.」

「In addition to producing and selling products, we will promote a servitization business that creates and sells systems including services that enable customers to use the products, while working to improve customer satisfaction through an integrated CS (customer support) and SB (store builder) structure centered on service centers in Kansai and Kanto.」