Expansion of After-Sales Services and 24-Hour Contact System
First written in FY2016. 24 of 40 entries say "Advanced", first in FY2018-Q1. Latest entry: 2026-07-30.
53 other companies' latest entry also says "Advanced".
- 2026-07-30AdvancedEarnings
「The service business continued to roll out one-stop services and promote proactive business activities, including proposals for preventive maintenance and the integration of vehicle inspection services. As a result, both special-purpose vehicle sales and service sales exceeded the same period of the previous first-quarter consolidated fiscal year, and overall net sales also increased from the same period of the previous first-quarter consolidated fiscal year.」
The disclosure states that one-stop services, preventive maintenance proposals and the integration of vehicle inspection services were continued, with parts and repair sales also increasing 9% year on year. - FY2026AdvancedAnnual report
「The company continued to develop one-stop services and promote proactive business activities, including preventive maintenance proposals and the acquisition of vehicle inspection work. As a result, the service business exceeded the previous consolidated fiscal year, and revenue increased from that year. Parts and repair revenue was ¥14.061 billion, up ¥1.372 billion (11%) from the previous consolidated fiscal year, and gross profit was ¥5.199 billion, up ¥792 million (18%).」
The company continued its one-stop services, preventive maintenance proposals and vehicle inspection operations, with parts and repair revenue up 11% and gross profit up 18%. - FY2026-H1AdvancedAnnual report
「Parts and repair revenue was ¥6.455 billion, up ¥822 million (15%) from the previous interim consolidated accounting period, and gross profit was ¥2.214 billion, up ¥279 million (14%). This was mainly due to an increase in revenue from repairs and other factors.」
For the parts and repair business, first-half revenue increased 15% and gross profit increased 14%, driven by higher repair revenue. - FY2025AdvancedAnnual report
「The company continued to develop one-stop services and promote proactive business activities, including preventive maintenance proposals and the acquisition of vehicle inspection work. As a result, the service business exceeded the previous consolidated fiscal year, and revenue increased from that year. Parts and repair revenue was ¥12.689 billion, up ¥372 million (3%) from the previous consolidated fiscal year, and gross profit was ¥4.407 billion, up ¥284 million (7%).」
The company continued its one-stop services, preventive maintenance proposals and vehicle inspection operations, with parts and repair revenue up 3% and gross profit up 7%. - FY2025-H1Lower service revenue and continuation of preventive maintenance activitiesAnnual report
「The company continued to pursue activities including the proactive promotion of preventive maintenance proposals, but service business revenue declined from the previous period. Parts and repair revenue was ¥5.633 billion, down ¥600 million (10%) from the previous interim consolidated accounting period, and gross profit was ¥1.935 billion, down ¥109 million (5%).」
While continuing activities such as preventive maintenance proposals, the service business and parts and repair revenue and gross profit fell below the same period of the previous year. - FY2024Added service activities aimed at zero downtime.Annual report
「Expanding sales of environmentally and safety-conscious products and service initiatives aimed at zero downtime」
In addition to its policy of expanding the service business, the company identified as a priority the development of service activities aimed at bringing customers' machinery downtime close to zero. However, service business revenue declined during the period due to the impact of chassis supply delays and other factors. - FY2024-Q3AdvancedAnnual report
「Under these circumstances, the service business increased year on year through the development of one-stop services and proactive business activities, including preventive maintenance proposals and the acquisition of vehicle inspection work. Parts and repair revenue was ¥9.169 billion, up ¥406 million (5%) from the same period of the previous year, and gross profit was ¥3.069 billion, up ¥183 million (6%). This was mainly due to an increase in revenue from repairs.」
The company developed one-stop services, preventive maintenance proposals and vehicle inspection operations, with parts and repair revenue up 5% year on year and gross profit up 6%. - FY2024-Q2AdvancedAnnual report
「The service business increased year on year as a result of proactive business activities, including preventive maintenance proposals. Parts and repair revenue was ¥6.234 billion, up ¥287 million (5%) from the same period of the previous year, and gross profit was ¥2.045 billion, up ¥103 million (5%). This was mainly due to an increase in revenue from repairs.」
As a result of the proactive promotion of preventive maintenance proposals and related initiatives, the service business increased year on year, while both parts and repair revenue and gross profit increased 5%. - FY2024-Q1AdvancedAnnual report
「Under these circumstances, the service business increased year on year as a result of activities including the proactive promotion of preventive maintenance proposals. However, sales of special-purpose vehicles declined from the previous year due to chassis supply constraints associated with truck manufacturers' model changes, resulting in lower overall revenue. Parts and repair revenue was ¥3.014 billion, up ¥260 million (9%) from the same period of the previous year, and gross profit was ¥963 million, up ¥74 million (8%). This was mainly due to an increase in repair revenue.」
As a result of the proactive promotion of preventive maintenance proposals and related initiatives, the service business increased year on year, while parts and repair revenue increased 9% and gross profit increased 8%. - FY2023AdvancedAnnual report
「Parts and repair revenue was ¥12.709 billion, up ¥930 million (8%) from the previous consolidated fiscal year, and gross profit was ¥4.140 billion, up ¥253 million (7%). This was mainly due to an increase in repair revenue.」
For the parts and repair business, specific full-year results have been added, with revenue up 8% and gross profit up 7% against a backdrop of higher repair revenue. - FY2023-Q3AdvancedAnnual report
「Parts and repair revenue was ¥8.762 billion, up ¥127 million (1%) from the same period of the previous year, and gross profit was ¥2.885 billion, up ¥63 million (2%). This was mainly due to an increase in revenue from repairs.」
For the cumulative third-quarter period, parts and repair revenue increased 1% year on year and gross profit increased 2%, adding specific results driven mainly by higher repair revenue. - FY2023-Q2Updated first-half parts and repair resultsAnnual report
「Parts and repair revenue was ¥5.947 billion, up ¥133 million (2%) from the same period of the previous year, while gross profit was ¥1.941 billion, down ¥13 million (1%). Although repair revenue increased, profit declined mainly due to higher raw material prices for parts.」
For the cumulative second-quarter period, parts and repair revenue increased 2% year on year, while gross profit declined 1%. The disclosure states that higher repair revenue boosted revenue, but profit declined due to rising raw material prices for parts. - FY2023-Q1Updated first-quarter parts and repair resultsAnnual report
「Parts and repair revenue was ¥2.753 billion, up ¥77 million (3%) from the same period of the previous year, and gross profit was ¥888 million, down ¥19 million (2%). This was mainly due to an increase in repair revenue.」
Parts and repair revenue increased 3% year on year, while gross profit declined 2%. The disclosure states that higher repair revenue was the main factor behind the increase in revenue. - FY2022AdvancedAnnual report
「Parts and repair revenue was ¥11.779 billion, up ¥171 million (2%) from the previous consolidated fiscal year, and gross profit was ¥3.886 billion, up ¥393 million (11%). This was mainly due to an increase in repair revenue.」
Parts and repair revenue and gross profit for the consolidated fiscal year exceeded the previous year, adding specific results for the after-sales service business. - FY2022-Q3AdvancedAnnual report
「Parts and repair revenue was ¥8.635 billion, up ¥498 million (6%) from the same period of the previous year, and gross profit was ¥2.821 billion, up ¥417 million (17%). This was mainly due to an increase in parts and repair revenue.」
For the cumulative third-quarter period, parts and repair revenue increased 6% year on year and gross profit increased 17%, adding specific results driven by higher parts and repair revenue. - FY2022-Q2AdvancedAnnual report
「Parts and repair revenue was ¥5.813 billion, up ¥514 million (10%) from the same period of the previous year, and gross profit was ¥1.955 billion, up ¥412 million (27%). This was mainly due to an increase in revenue from repairs.」
For the cumulative second-quarter period, parts and repair revenue increased 10% year on year and gross profit increased 27%, adding specific results driven by higher repair revenue. - FY2022-Q1AdvancedAnnual report
「(Parts and repair) Parts and repair revenue was ¥2.675 billion, up ¥360 million (16%) from the same period of the previous year, and gross profit was ¥908 million, up ¥239 million (36%). This was mainly due to an increase in parts revenue.」
For the first quarter, parts and repair revenue increased 16% year on year and gross profit increased 36%, with the disclosure identifying higher parts revenue as the main factor. - FY2021AdvancedAnnual report
「Parts and repair revenue was ¥11.608 billion, up ¥480 million (4%) from the previous consolidated fiscal year, and gross profit was ¥3.493 billion, up ¥232 million (7%). This was mainly due to an increase in repair revenue.」
For the full year, parts and repair revenue was ¥11.608 billion and gross profit was ¥3.493 billion, up 4% and 7%, respectively, from the previous year. The disclosure states that the main factor was an increase in repair revenue. - FY2021-Q3AdvancedAnnual report
「Parts and repair revenue was ¥8.137 billion, up ¥328 million (4%) from the same period of the previous year, and segment profit was ¥2.404 billion, up ¥66 million (3%). This was mainly due to an increase in parts and repair revenue.」
For the cumulative third-quarter period, parts and repair revenue increased 4% year on year and segment profit increased 3%, adding specific results driven by higher parts and repair revenue. - FY2021-Q2Updated first-half parts and repair resultsAnnual report
「Parts and repair sales were ¥529.8 million, approximately unchanged from the same period of the previous year, while gross profit was ¥154.3 million, down ¥1.3 million, or 1%.」
Parts and repair revenue for the cumulative second-quarter period was broadly in line with the same period of the previous year, while gross profit declined 1%. - FY2021-Q1Updated first-quarter parts and repair resultsAnnual report
「Parts and repair sales were ¥231.5 million, approximately unchanged from the same period of the previous year, while gross profit was ¥66.8 million, down ¥2.2 million, or 3%. This was mainly due to decreased repair sales.」
First-quarter parts and repair sales were approximately unchanged from the same period of the previous year, while gross profit declined 3%. It states that decreased repair sales were the main driver. - FY2020AdvancedAnnual report
「Parts and repair sales were ¥1,112.7 million, approximately unchanged from the previous consolidated fiscal year, while gross profit was ¥326.1 million, up ¥11.0 million, or 4%. This was mainly due to increased parts sales.」
It added specific full-year results showing that parts and repair sales were approximately unchanged from the previous year, while gross profit increased 4%, supported by increased parts sales. - FY2020-Q3AdvancedAnnual report
「Parts and repair sales were ¥780.9 million, up ¥14.9 million, or 2%, from the same period of the previous year, while segment profit was ¥233.7 million, up ¥17.0 million, or 8%. This was mainly due to increased standalone parts sales.」
Cumulative third-quarter parts and repair sales increased 2% year on year and segment profit increased 8%, adding specific results primarily driven by increased standalone parts sales. - FY2020-Q2AdvancedAnnual report
「Parts and repair sales were ¥530.6 million, up ¥35.6 million, or 7%, from the same period of the previous year, while gross profit was ¥155.6 million, up ¥18.1 million, or 13%. This was mainly due to increased parts sales.」
Cumulative second-quarter parts and repair sales increased 7% year on year and gross profit increased 13%, adding specific results supported by increased parts sales. - FY2020-Q1Updated first-quarter parts and repair resultsAnnual report
「Parts and repair sales were ¥231.0 million, down ¥3.8 million, or 2%, from the same period of the previous year, while gross profit was ¥69.0 million, up ¥3.7 million, or 6%. This was mainly due to decreased standalone parts sales.」
In the parts and repair business, first-quarter sales declined 2% year on year, while gross profit increased 6%. It states that decreased standalone parts sales were the main driver of the sales decline. - FY2019AdvancedAnnual report
「Parts and repair sales were ¥1,119.0 million, up ¥17.6 million, or 2%, from the previous consolidated fiscal year, while gross profit was ¥315.0 million, up ¥18.4 million, or 6%. This was mainly due to increased parts sales.」
Full-year parts and repair sales were ¥1,119.0 million and gross profit was ¥315.0 million, up 2% and 6%, respectively, from the previous year. - FY2019-Q3AdvancedAnnual report
「Parts and repair sales were ¥766.0 million, up ¥4.7 million, or 1%, from the same period of the previous year, while gross profit was ¥216.6 million, up ¥13.8 million, or 7%. This was mainly due to increased standalone parts sales.」
Cumulative third-quarter parts and repair sales increased 1% year on year and gross profit increased 7%, adding specific results supported by increased standalone parts sales. - FY2019-Q2Added first-half parts and repair resultsAnnual report
「Parts and repair sales were ¥495.0 million, down ¥11.2 million, or 2%, from the same period of the previous year, while gross profit was ¥137.5 million, up ¥2.0 million, or 1%. This was mainly due to decreased inspection and repair sales.」
Cumulative second-quarter parts and repair sales declined 2% year on year, while gross profit increased 1%. It states that decreased inspection and repair sales were the main driver of the sales decline. - FY2019-Q1AdvancedAnnual report
「Parts and repair sales were ¥234.8 million, up ¥5.3 million, or 2%, from the same period of the previous year, while gross profit was ¥65.2 million, up ¥3.4 million, or 6%. This was mainly due to increased parts sales.」
First-quarter parts and repair sales increased 2% year on year and gross profit increased 6%, adding specific results supported by increased parts sales. - FY2018AdvancedAnnual report
「Parts and repair sales were ¥1,101.4 million, up ¥41.6 million, or 4%, from the previous consolidated fiscal year, while gross profit was ¥296.6 million, up ¥11.7 million, or 4%. This was mainly due to increased repair sales.」
Full-year parts and repair sales were ¥1,101.4 million and gross profit was ¥296.6 million, both up 4% from the previous year. It states that increased repair sales were the main driver. - FY2018-Q3Added cumulative third-quarter results for parts and repairAnnual report
「Parts and repair sales were ¥761.2 million, up ¥5.8 million, or 1%, from the same period of the previous year, while gross profit was ¥202.8 million, down ¥2.0 million, or 1%. This was mainly due to increased inspection and repair sales.」
In the parts and repair business, cumulative third-quarter sales increased 1% year on year, while gross profit declined 1%. It states that increased inspection and repair sales were the main driver of the sales increase. - FY2018-Q2Added cumulative second-quarter results for parts and repairAnnual report
「Parts and repair sales were ¥506.2 million, approximately unchanged from the same period of the previous year, while gross profit was ¥135.5 million, also approximately unchanged year on year.」
Cumulative first-half results for the parts and repair business were sales of ¥506.2 million and gross profit of ¥135.5 million, approximately unchanged from the same period of the previous year. - FY2018-Q1AdvancedAnnual report
「Parts and repair sales were ¥229.5 million, up ¥5.7 million, or 3%, from the same period of the previous year, while gross profit was ¥61.8 million, up ¥4.4 million, or 8%. This was mainly due to increased inspection and repair sales.」
It added specific results for the parts and repair business, with sales up 3% year on year and gross profit up 8%, supported by increased inspection and repair sales. - FY2017Added the full-year after-sales service policy and parts and repair resultsAnnual report
「Going forward, we will continue to assess various changes in the business environment and strengthen our management foundation by expanding the after-sales service business as well as the specialty-vehicle business. We will also work to expand business performance and secure earnings by improving quality, strengthening product development and sales capabilities, and reducing costs and improving cost efficiency. / Parts and repair sales were ¥1,059.7 million, up ¥35.1 million, or 3%, from the previous consolidated fiscal year, while gross profit was ¥284.8 million, up ¥14.1 million, or 5%. This was mainly due to increased repair sales.」
The company reaffirmed expansion of the after-sales service business as a means of strengthening its management foundation. For the full year, parts and repair sales and gross profit exceeded the previous year, supported by increased repair sales. - FY2017-Q3Added cumulative third-quarter results for parts and repairAnnual report
「(Parts and repair) Parts and repair sales were ¥755.4 million, up ¥50.2 million, or 7%, from the same period of the previous year, while gross profit was ¥204.8 million, up ¥18.9 million, or 10%. This was mainly due to increased parts sales.」
In the parts and repair business, cumulative third-quarter sales and gross profit exceeded the same period of the previous year, supported by increased parts sales. - FY2017-Q2Added first-half results for related segmentsAnnual report
「Parts and repair sales were ¥507.0 million, up ¥47.9 million, or 10%, from the same period of the previous year, while gross profit was ¥136.5 million, up ¥14.8 million, or 12%. This was mainly due to increased parts sales.」
In the parts and repair business, cumulative first-half sales and gross profit exceeded the same period of the previous year, supported by increased parts sales. - FY2017-Q1Added results for related segmentsAnnual report
「Parts and repair sales were ¥223.8 million, up ¥14.7 million, or 7%, from the same period of the previous year, while gross profit was ¥57.3 million, up ¥1.7 million, or 3%. This was mainly due to increased parts sales.」
In the parts and repair segment related to after-sales services, sales and gross profit exceeded the same period of the previous year owing to increased parts sales. - FY2016First statedAnnual report
「In addition to the specialty-vehicle business, we will strengthen our management foundation by expanding the after-sales service business, while improving quality, strengthening product development and sales capabilities, and expanding business performance and securing earnings through cost reductions and cost improvements. / We believe that advantages include a 24-hour service contact system and other features.」
It identifies expansion of after-sales services as a means of strengthening the management foundation and a 24-hour contact system as a specific competitive service advantage.