Establishing a Customer-Focused, Safety-First Corporate Culture Through Quality Improvements
First written in FY2018. 10 of 11 entries say "Advanced", first in FY2020. Latest entry: 2026-08-10.
2 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「In the aftermarket business, which the Company has focused on in recent years, it further strengthened cooperation with business partners and service partner stores, conducted periodic inspections and maintenance of large crop protection machines and drones, and conducted product safety awareness activities at large-scale exhibitions held in each prefecture, while working to strengthen safety and security measures so that customers could use its products with greater peace of mind.」
The initiatives were translated into periodic inspections and maintenance of large crop protection machines and drones, cooperation with service partner stores, and product safety awareness activities at exhibitions. - FY2025-H1AdvancedAnnual report
「The Company also actively promoted the personal accident insurance provided with the purchase of the High-Clearance Boom Sprayer and stereo sprayer, and strengthened safety awareness activities, including the installation of foldable protective frames to prevent falls and rollovers involving the stereo sprayer, while working to enhance safety measures so that customers could use its products with greater peace of mind.」
The safety measures were translated into promoting personal accident insurance for use while riding the products, installing foldable protective frames on stereo sprayers, and strengthening safety awareness activities. - FY2024AdvancedAnnual report
「The Company also strengthened safety awareness activities for the stereo sprayer through video distribution and lectures held in various locations.」
The quality and safety-first initiatives were translated into safety awareness activities for the stereo sprayer through video distribution and lectures. - FY2023AdvancedAnnual report
「To improve customer satisfaction, we trained after-sales service personnel and improved the facilities and working environments at each business site and sales office, while strengthening the Group's efforts in the aftermarket business.」
The quality and customer-focused initiatives were translated into training after-sales service personnel, improving the environments at operating locations, and strengthening the aftermarket business. - FY2023-Q2AdvancedAnnual report
「To improve customer satisfaction, we trained after-sales service personnel and improved the facilities and working environments at each business site and sales office, while strengthening the Maruyama Group's efforts in the aftermarket business.」
The customer satisfaction and quality improvement initiatives were translated into training after-sales service personnel, improving the environments at operating locations, and strengthening the aftermarket business. - FY2021AdvancedAnnual report
「Using our nationwide network of sales locations, we will promptly collect information from customers and incorporate it into product development, while planning and conducting nationwide safety training sessions for business partners and users.」
The quality improvement and safety-first policies were translated into nationwide safety training, customer information collection, and safety warnings through the website, videos and operating manuals. - FY2020AdvancedAnnual report
「All employees will work together to develop products that satisfy customers' needs and expectations, while strengthening the maintenance system for large products and expanding the after-sales service system.」
The quality improvement policy was translated into specific measures covering not only product development but also the strengthening of the maintenance system for large products and the expansion of after-sales services. - FY2018First statedAnnual report
「In the next fiscal year, the Group will work to establish and maintain a customer-focused, safety-first corporate culture through continuous improvement across the Group.」
Following quality issues involving large machinery, the Company newly established measures to create and maintain a customer-focused, safety-first corporate culture through continuous improvement across the Group.