Focus on key management metrics such as the number of referrals, the number of deals closed and the cross-use rate
First written in FY2023. 1 of 5 entries say "Reframed", first in FY2025. Latest entry: 2026-09-10.
The whole theme swung hardest in 2021: 1 of 9 companies on the "Worse" side.
9 other companies' latest entry also says "Advanced".
- 2026-09-10AdvancedEarnings presentation
「Cross-use, a key focus involving the use and completion of multiple services, increased sharply by 77.4% year on year.」
The Company disclosed a specific year-on-year growth rate for cross-use, which it regards as an important indicator. - FY2026RestatedAnnual report
「Our Group focuses on the following key performance indicators based on the management strategies described above: “referrals,” which indicates how many people we have introduced to our services, and “conversions,” which indicates whether referred users decided to use those services. In addition, the company regards “revenue,” “operating profit” and “EBITDA” as key management indicators of sustained corporate growth, and “ROE” and “EPS” as key financial indicators for achieving a sound financial position and efficient use of capital.」
The company continues to focus on referrals, conversions, revenue, operating profit, EBITDA, ROE and EPS as key indicators. - FY2025ReframedAnnual report
「In addition, the company regards “revenue,” “operating profit” and “EBITDA” as key management indicators of sustained corporate growth, and “ROE” and “EPS” as key financial indicators for achieving a sound financial position and efficient use of capital.」
The composition of the key indicators has changed from the previous ROE and ROIC to ROE and EPS, with EPS replacing ROIC. - FY2024ROE and ROIC added as key indicatorsAnnual report
「In addition, the company regards “revenue,” “operating profit” and “EBITDA” as key management indicators of sustained corporate growth, and “ROE” and “ROIC” as key financial indicators for achieving a sound financial position and efficient use of capital.」
In addition to the existing referrals, conversions, cross-use rate, revenue, operating profit and EBITDA, the company has explicitly identified ROE and ROIC as key financial indicators. - FY2023First statedAnnual report
「Our Group focuses on the following key performance indicators based on the management strategies described above: “referrals,” which indicates how many people we have introduced to services needed in an aging society; “conversions,” which indicates whether referred users were satisfied and decided to use the services; and “cross-use rate,” which indicates whether those users became customers and also used other services. In addition, “revenue,” “operating profit” and “EBITDA” are management indicators of sustained corporate growth.」
The company has systematically presented referrals, conversions, cross-use rate, revenue, operating profit and EBITDA as key performance indicators for the first time.