Small-Office Strategy and Home-Based Call Center Development
First written in FY2017-Q2. 4 of 7 entries say "Advanced", first in FY2017-Q3. Latest entry: FY2024.
2 other companies' latest entry also says "Advanced".
- FY2024AdvancedAnnual report
「To maximize the capabilities of its 40,000-strong workforce, the company began providing a "Work-from-Home Operations Consulting Service." Drawing on its accumulated expertise, the service develops optimal overall designs and specific processes for companies facing challenges in moving contact center operations to the home.」
In addition to promoting work-from-home contact centers as part of its own work style, the company began providing a consulting service to support companies in designing work-from-home operations and developing the related processes. - FY2023RestatedAnnual report
「With regard to maximizing the capabilities of its 30,000 employees, the company is actively promoting work-from-home contact centers.」
The company continues to promote work-from-home contact centers as a measure to maximize the capabilities of its workforce. - FY2021AdvancedAnnual report
「The group is steadily implementing measures to maximize the capabilities of its 30,000 employees. It is actively promoting work-style reform to enable diverse talent to thrive and create new employment opportunities. Approximately 80% of employees working at offices such as the head office use work-from-home arrangements, while the work-from-home contact center has been expanded to more than 1,000 seats. In addition, all employee education and training, as well as interviews for new graduates and mid-career hires, have been switched online, and the company is promoting the development of systems and an environment suited to the new normal, in which employees are not tied to a particular workplace.」
Use of work-from-home arrangements was expanded to approximately 80% of employees working at offices such as the head office, and the work-from-home contact center was expanded to more than 1,000 seats. Education and training, as well as interviews for new graduates and mid-career hires, were all moved online. - FY2021-Q3AdvancedAnnual report
「In addition, to improve productivity and employee satisfaction by implementing a "new way of working" for contact centers in the new normal, the company has begun providing and operating work-from-home contact centers using cloud technologies from Amazon Web Services, including its cloud-based contact center system, "BellCloud®."」
The company began providing and operating work-from-home contact centers using BellCloud® and Amazon Web Services cloud technologies, moving its work-from-home contact center concept into actual operations. - FY2017Cited as achievedAnnual report
「In addition to launching the work-from-home contact center support solutions "BellCloud Performance Manager" and "BellCloud for Telework," the company opened the first Small Office center at KOHNAN 港北センター南店, a home improvement store operated nationwide by KOHNAN SHOJI CO.,LTD.」
The annual report cites the launch of the work-from-home contact center support solutions and the opening of the first Small Office center as accomplishments. - FY2017-Q3AdvancedAnnual report
「To establish a foundation for utilizing a more diverse workforce, the company focused on strengthening its cloud-based contact center platform and operating systems to implement "Small Offices," a domestic network of small contact centers staffed by 50–100 people, and "work-from-home contact centers." In addition to launching the work-from-home contact center support solutions "BellCloud Performance Manager" and "BellCloud for Telework," it opened the first Small Office center at KOHNAN 港北センター南店, a home improvement store operated nationwide by KOHNAN SHOJI CO.,LTD.」
In addition to launching a work-from-home contact center support solution, the company opened the first Small Office center at KOHNAN 港北センター南店. - FY2017-Q2First statedAnnual report
「To establish a foundation for utilizing a more diverse workforce, the company focused on strengthening its cloud-based contact center operations in order to implement its "Small Office Strategy," which involves developing a domestic network of small contact centers staffed by 50–100 people, and "work-from-home contact centers." Specifically, it newly introduced "BellCloud Performance Manager" and "BellCloud for Telework," which integrate the company's cloud-based contact center platform, "BellCloud®," with a cloud contact center system supplied by Spoken Communications, a US-based BPO (Business Process Outsourcing) vendor.」
The company first disclosed initiatives to implement its Small Office Strategy, which networks small domestic sites with 50–100 staff, and work-from-home contact centers through stronger cloud systems. It newly introduced BellCloud Performance Manager and BellCloud for Telework.