Expansion of the Business Model into Smart Contact Center and Smart Business Support
First written in FY2025. 1 of 5 entries say "Restated". Latest entry: FY2027-H1.
0 other companies' latest entry also says "Advanced".
- FY2027-H1AdvancedAnnual report
「In addition, beginning in September 2026, we launched the “Accounting DX Outsourcing Service” for mid-sized and small and medium-sized companies in collaboration with Tsuji Hongo IT Consulting Co.,Ltd. Tsuji Hongo IT Consulting Co.,Ltd., which is backed by a tax accountant corporation and has extensive knowledge of the accounting challenges faced by mid-sized and small and medium-sized companies, contributes professional expertise and knowledge of IT system selection and implementation. Combined with our group’s methods for improving operational efficiency, developed through outsourcing services across a broad range of industries, and our extensive human resources, this enables us to promote accounting DX on an end-to-end basis.」
The smart business support area took concrete shape with the launch in September 2026 of an accounting DX outsourcing service through collaboration with Tsuji Hongo IT Consulting Co.,Ltd. - 2026-07-08RestatedEarnings presentation
「* From FY2026, revenue is presented separately for SC operations and SB operations」
The company continued to disclose revenue by smart contact center operations and smart business support operations and also presented revenue for each category in the first quarter. - FY2026Revenue disclosure began for three business categoriesAnnual report
「From the current consolidated fiscal year, the company has changed the disaggregation categories to “Smart Contact Centre Services,” “Smart Business Support Services” and “Other Services,” focusing on the types of services in order to disclose segment revenue more appropriately.」
The company began actual disclosure of the Smart Contact Centre Services and Smart Business Support Services business model as three revenue disaggregation categories. FY2026 revenue was ¥124.883 billion for Smart Contact Centre Services and ¥20.673 billion for Smart Business Support Services. - FY2026-H1Revenue categories clarified as three business areasAnnual report
「Revenue from contracts with customers was previously disaggregated using the same categories as the reportable segments. From the current interim consolidated accounting period, the company has changed the categories to “Smart Contact Centre Services,” “Smart Business Support Services” and “Other Services,” focusing on the types of services in order to disclose segment revenue more appropriately.」
Smart Contact Centre Services and Smart Business Support Services were clarified as revenue categories based on service type, providing a more specific disclosure of the business model. - FY2025First statedAnnual report
「The group provides high-value-added contact centre services to client companies (the “Smart Contact Centre Services”) and services supporting clients’ internal operations (the “Smart Business Support Services”).」
The company first explicitly presented a business model that organises its conventional contact centre operations around two pillars: high-value-added Smart Contact Centre Services and Smart Business Support Services supporting companies’ internal operations.