Business Process Transformation through BPR Consulting

「As an initiative to maximize the value of people, we launched the new “BPX Transformation Support Service” brand, which supports business process transformation at companies. The service combines methods for visualizing and redesigning business processes developed through the operation of BPO services for more than 1,700 companies annually with practical expertise in operating processes more cost-effectively, providing fully customized, hands-on support from the formulation of transformation plans based on the use of the latest technologies, including AI, through execution and implementation. Our group aims to increase the number of specialist consultants with BPR skills from the current 200 to 400 and establish a workforce of 2,500 AI and IT implementation personnel by the end of FY2028.」

「As part of our initiative to maximize human value, we launched BPX Transformation Support Services, a new service brand supporting the transformation of companies' business processes.」

「During the first quarter of the current fiscal year, as part of its standardisation initiatives, the company began full-scale provision of BPR Consulting, a service that plans and implements business process transformation by applying the knowledge and frameworks accumulated through providing BPO services, including contact centre operations, sales support and administrative processing, to more than 1,300 customers. Through a multifaceted approach involving more than 100 BPR consultants, the company is implementing highly feasible business reforms and has already achieved results including increased time available for core operations through reductions in workload and the digitalisation of operations.」