Improving Customer Satisfaction through Consultative Sales and Maintenance Services

「省人化・省段取りに係る新製品開発や提案営業、保守サービスの充実等を展開し」

「As construction demand slowed and existing equipment operating rates declined, the company actively pursued service activities, but performance remained weak, resulting in sales of ¥701 million, down 7.7% year on year. Parts sales were ¥583 million, down 9.4%, while service sales were ¥118 million, up 1.8%.」

「The company is conducting consultative sales and enhancing maintenance services.」

「By product, sales of section steel processing machines were ¥1,495 million, down 12.4% year on year; circular saw cutting machines, ¥151 million, up 57.4%; dies and molds, ¥215 million, down 1.9%; contract business and other, ¥115 million, down 34.7%; parts, ¥272 million, down 14.3%; and services, ¥58 million, down 2.8%.」

「Parts and service sales were ¥760 million, up 7.4% year on year. Parts sales were ¥644 million, up 9.8%, while service sales were ¥116 million, down 4.3%.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group is pursuing new product development, consultative sales focused on labor-saving and reduced setup requirements to alleviate labor shortages, and enhanced maintenance services. It is also continuing to raise productivity through the active use of ICT to improve value added and address labor shortages.」

「As customer machine operating rates improved, the company increased staffing and enhanced after-sales services while pursuing prompt responses aimed at improving customer satisfaction, resulting in sales of ¥708 million, up 12.6% year on year. Parts sales were ¥586 million, up 10.7%, while service sales were ¥121 million, up 22.8%.」

「Under these circumstances, the Group is pursuing initiatives to increase added value, starting from its basic principle of manufacturing from the customer's perspective. In addition to accelerating new product development, expanding proposal-based sales and enhancing maintenance services, it is working continuously to improve productivity by leveraging ICT technology and using RPA technology to address labor shortages. By product, sales of section steel processing machines were ¥2,761 million, up 46.7% year on year; circular saw cutting machines, ¥182 million, up 46.8%; dies and molds, ¥336 million, up 9.3%; contract business and other, ¥211 million, up 19.2%; parts, ¥444 million, up 13.6%; and services, ¥89 million, up 16.6%.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group is pursuing initiatives including accelerating new product development, expanding consultative sales and enhancing maintenance services. It is also continuing efforts to improve value added through higher productivity using ICT and the use of RPA to address labor shortages.」

「By product, sales of section steel processing machines were ¥654 million, down 9.4% year on year; circular saw cutting machines, ¥51 million, up 3,132.4%; dies and molds, ¥106 million, up 41.6%; contract business and other, ¥74 million, up 9.4%; parts, ¥171 million, up 46.9%; and services, ¥31 million, up 27.8%.」

「In addition to improved customer machine operating rates, the company conducted service activities aimed at improving customer satisfaction through prompt response, resulting in sales of ¥628 million, up 5.9% year on year. Parts sales were ¥530 million, up 5.0%, while service sales were ¥98 million, up 11.2%.」

「The company is working to accelerate new product development, expand proposal-based sales, enhance maintenance services and improve added value, among other initiatives.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group is pursuing initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group is pursuing initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「In addition to improved customer machine operating rates, the company conducted service activities aimed at improving customer satisfaction through prompt response, resulting in sales of ¥593 million, up 8.5% year on year. Parts sales were ¥504 million, up 10.9%, while service sales were ¥88 million, down 3.5%.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added」

「The company conducted service activities aimed at improving customer satisfaction through prompt response. However, amid a challenging business environment, including lower customer machine operating rates, demand for services such as the supply of consumable parts, machine maintenance and repairs, and relocation declined, resulting in sales of ¥547 million, down 6.7% year on year.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「The company conducted service activities aimed at improving customer satisfaction through prompt response. Although service sales increased, parts sales did not, resulting in sales of ¥586 million, down 1.4% year on year. Parts sales were ¥491 million, down 3.3%, while service sales were ¥95 million, up 9.9%.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「As utilization rates for our products used by customers increased, our service activities aimed at improving customer satisfaction resulted in revenue of ¥594 million, up 1.9% year on year. Parts revenue was ¥508 million, up 2.1%, while service revenue was ¥86 million, up 0.6%.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added. In particular, amid increasingly strained working conditions caused by labor shortages among customers, sales of products designed to improve efficiency and reduce labor requirements remained strong.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added. In particular, amid increasingly strained working conditions caused by labor shortages among customers, sales of products designed to improve efficiency and reduce labor requirements remained strong.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「As utilization rates for our products installed at customers increased, we developed service activities to improve customer satisfaction, resulting in parts and service revenue of ¥584 million, up 2.0% year on year. Parts revenue was ¥497 million, up 1.2%, while service revenue was ¥86 million, up 7.0%.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group actively pursued initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Although we developed consultative sales by actively incorporating steel fabricators' requests regarding our products and selling the new automatic angle-cutting machine, these efforts were insufficient, and revenue was ¥619 million, down 2.5% year on year. As utilization rates for our products delivered to customers increased, we developed service activities to improve customer satisfaction, resulting in parts and service revenue of ¥572 million, up 9.7% year on year.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group is actively pursuing initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group is actively pursuing initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「Against this backdrop, with customer-focused manufacturing as its fundamental starting point, the Group is actively pursuing initiatives including accelerating new product development, expanding consultative sales, enhancing maintenance services and improving value added.」

「We have developed service activities to improve customer satisfaction, but demand declined slightly due to product replacements, resulting in revenue from parts and services of ¥522 million, down 1.6% year on year. Accordingly, the key issues to be addressed for the time being are to thoroughly pursue customer-focused manufacturing, accelerate new product development, expand consultative sales, enhance maintenance services and improve added value.」