Risk of Failure to Monetize or Discontinuation of New Services
First written in FY2017. 11 of 26 entries say "Mitigated", first in FY2021-Q1. Latest entry: 2026-10-14.
The whole theme swung hardest in 2025: 6 of 14 companies on the "Worse" side.
19 other companies' latest entry also says "Restated".
- FY2027-H1Concurrent decline in usage and narrowing of lossAnnual report
「During the interim consolidated accounting period, the number of H'OURS (アワーズ) uses fell below the year-earlier level, while in real estate auction transactions, the number of closed deals exceeded the year-earlier level as the number of properties brought to auction increased. As a result, segment revenue was ¥403.672 million, up 37.9% year on year, and the segment loss was ¥53.547 million, compared with a segment loss of ¥84.734 million in the same period of the previous year.」
Although H'OURS usage fell below the year-earlier level, revenue increased on higher auction closings, and the segment loss narrowed from the year-earlier period. - FY2026WorsenedAnnual report
「During the fiscal year under review, delays were seen in the closing and settlement of real estate auction transactions due to soaring real estate market conditions and other factors, while H'OURS usage also fell below the previous year. As a result, segment revenue was ¥822,789 thousand, down 7.3% from the previous consolidated fiscal year, and the segment recorded a loss of ¥42,181 thousand, compared with segment profit of ¥4,373 thousand in the previous consolidated fiscal year.」
H'OURS usage remained below the previous year, while delays in auction closings and settlements persisted throughout the fiscal year. The real estate solutions business reported lower revenue and moved from profit to loss. - 2026-04-03MaterialisedResults presentation
「For H’OURS, improving the profit margin remains a challenge because of the increased burden of system investment and the decline in user numbers.」
The new service’s profitability challenges from declining usage and investment costs were reflected in actual results. - FY2026-H1WorsenedAnnual report
「During the interim consolidated accounting period, delays occurred in the completion and settlement of real estate auction transactions due in part to soaring real estate market prices, while H'OURS usage also fell below the previous year. As a result, segment revenue was ¥292.807 million, down 27.6% year on year, and segment loss was ¥84.734 million, compared with a segment loss of ¥24.798 million in the same period of the previous year.」
The real estate solutions business's monetization performance deteriorated as H'OURS usage fell below the previous year and real estate auction closings and settlements were delayed, resulting in a larger loss than in the same period of the previous year. - FY2025MaterialisedAnnual report
「During the fiscal year under review, H'OURS usage continued to perform steadily. The number of real estate auction settlements also increased. In terms of earnings, however, segment profit declined because costs were incurred in connection with the transition to a new cloud system used for H'OURS.」
Although H'OURS transactions and auction settlements increased, segment profit in the real estate solutions business fell 89.7% due to the cost of transitioning to the new system, with the burden of costs associated with monetization reflected in the results. - FY2025-H1Losses despite strong usage and one-time costsAnnual report
「During the interim consolidated accounting period, use of H'OURS continued to remain strong, and the number of settlements for real estate auction transactions also increased. Meanwhile, the cloud system used by H'OURS was migrated to a new system, and the migration costs resulted in a segment loss. These costs were temporary and related to the migration.」
Although H'OURS usage was strong, the real estate solutions business recorded a segment loss of ¥24,798 thousand due to one-time costs associated with the transition to the new system. - FY2025-Q1RestatedAnnual report
「During the first quarter of the current consolidated cumulative period, although delays were seen in the closing and settlement of real estate auction transactions due to soaring real estate market conditions and other factors, H'OURS usage continued to perform well.」
H'OURS transactions continued to perform well, reconfirming improvement in the adoption and monetization of the new service. - FY2024MitigatedAnnual report
「During the fiscal year under review, service usage increased significantly as the number of housing loans handled by the Group's major customers, financial institutions, remained strong. The consolidated performance of consolidated subsidiary 株式会社サムポローニア also contributed steadily, while the number of transactions using H'OURS, a non-face-to-face settlement service for real estate transactions, also increased.」
In addition to the increase in H'OURS transactions, revenue from the escrow services business rose 52.8% year on year to ¥1,999,699 thousand, while segment profit increased 90.7%, indicating improvement in response to concerns regarding the adoption and monetization of the new service. - FY2024-Q3RestatedAnnual report
「Usage of the non-face-to-face settlement service "H'OURS" for real estate transactions also increased.」
The continued increase in H'OURS transactions was confirmed, indicating improvement in response to previous concerns regarding the adoption and monetization of the new service. - FY2024-Q1MitigatedAnnual report
「Usage of the non-face-to-face settlement service "H'OURS" for real estate transactions increased, and thorough profitability management resulted in the service becoming profitable.」
The number of H'OURS transactions increased, and the service achieved profitability through rigorous profitability management. Improvement was seen in response to previous concerns regarding the failure to monetize the new service. - FY2023-Q3MaterialisedAnnual report
「The acquisition of new clients for "H’OURS," the core product in services for the real estate sector, progressed steadily. We continued investing to maintain and improve quality while processing large volumes of work, but delays in communicating the service implementation details to business operators' frontline staff caused a delay in the order plan set at the beginning of the fiscal year.」
Although the acquisition of new H’OURS clients progressed, delays in communicating the implementation requirements to frontline personnel resulted in actual delays to the order intake plan set at the beginning of the period. - FY2023-Q2RestatedAnnual report
「Usage of the non-face-to-face settlement service "H'OURS" for real estate transactions also increased.」
The number of H'OURS transactions continued to increase, indicating improvement in the adoption and monetization of the new service. - FY2023-Q1MitigatedAnnual report
「Usage of the non-face-to-face settlement service "H'OURS" for real estate transactions also increased.」
The number of H'OURS transactions continued to increase, indicating improvement in response to previous concerns regarding the adoption and monetization of the new service. - FY2022-Q3MitigatedAnnual report
「During the cumulative third quarter under review, usage of the non-face-to-face settlement service "H'OURS" for real estate businesses increased from the previous year.」
The number of H'OURS transactions increased year on year, and continued improvement was seen in response to concerns regarding the adoption and monetization of the new service. - FY2022-Q1MitigatedAnnual report
「During the first quarter of the current consolidated cumulative period, the number of transactions using H'OURS, a non-face-to-face payment service for real estate operators, increased year on year.」
The number of H'OURS transactions increased year on year, indicating an improvement in the adoption of the new service. - FY2021MitigatedAnnual report
「The number of uses of the non-face-to-face payment service H'OURS increased substantially year on year.」
The number of uses of H'OURS increased substantially from the previous year, demonstrating full-year improvement in the adoption of the non-face-to-face payment service. - FY2021-Q3MitigatedAnnual report
「The number of uses of the non-face-to-face payment service H'OURS increased substantially year on year.」
The number of uses of H'OURS increased substantially from the previous year, demonstrating improvement against the previous concerns regarding the adoption and monetisation of new services. - FY2021-Q2MitigatedAnnual report
「Usage of the non-face-to-face settlement service "H'OURS" also increased substantially from the previous year, and orders are expected to expand further as major business partners broaden the rollout of cashless services using H'OURS.」
The number of uses of H'OURS increased substantially, creating conditions in which orders are expected to expand as major business partners roll out cashless services. Improvement was demonstrated in the adoption of the new service. - FY2021-Q1MitigatedAnnual report
「Orders from regional banks for the inheritance-procedure agency service remained firm, resulting in performance above the previous year's level.」
Orders from regional banks for the inheritance-procedure agency service remained firm, exceeding the previous year's results. This represented some improvement against the risk that new services would fail to generate revenue as planned. - FY2020MaterialisedAnnual report
「In the inheritance procedure support service, the end-of-life planning referral service operated in cooperation with Japan Post Co., Ltd. performed below expectations. However, increased transactions with new regional banks resulted in performance exceeding the previous year's level.」
An actual instance occurred in which the end-of-life referral service offered in cooperation with 日本郵便株式会社 fell short of expectations. - FY2019MaterialisedAnnual report
「Although the number of business partners and orders for the non-face-to-face payment service H'OURS (Hours) and inheritance-procedure service ZOOK (Zook) was trending upward, the delayed full-scale launch of the services for new customers meant that the Company was unable to secure as many orders as initially expected.」
An actual instance occurred in which new services failed to secure orders as initially expected because their full-scale launch was delayed. - FY2017First statedAnnual report
「Providing new services may require additional expenditure, including hiring personnel and investing in equipment. If changes in economic conditions or customer trends prevent new services from generating revenue as planned, this could affect operating results and financial position.」
The Company indicates that new services require costs such as hiring and capital investment, while failure to generate revenue as planned or discontinuation due to laws, obsolescence or other factors could have an impact.