Expanding New Services and Partnering with Other Businesses for the Next Stage of Growth

「一方で、不動産ソリューション事業における「H’OURS」のサービス利用件数が前年を下回ったほか、不動産オークション取引の一部案件が下半期へ期ずれしたこと」

「During the interim consolidated accounting period, the number of H'OURS (アワーズ) uses fell below the year-earlier level, while in real estate auction transactions, the number of closed deals exceeded the year-earlier level as the number of properties brought to auction increased.」

「During the interim consolidated accounting period under review, delays were seen in the conclusion and settlement of real estate auction transactions, partly due to soaring real estate market prices. Usage of "H'OURS" also fell below the previous year.」

「1. Deepen service expertise: We will concentrate resources and investment in competitive service areas within our group's service domain, deepen our expertise, and respond to changing customer needs.」

「Against this business backdrop, during the interim consolidated accounting period under review, usage of various services in the Financial Solutions Business remained strong in response to financial institutions' active efforts in home mortgages. In the Real Estate Solutions Business, usage of the non-face-to-face settlement service "H'OURS" for real estate transactions and orders for real estate research and valuation services also increased.」

「Against this business backdrop, during the cumulative first quarter under review, usage of various services in the Financial Solutions Business remained strong in response to financial institutions' active efforts in home mortgages. In the Real Estate Solutions Business, usage of the non-face-to-face settlement service "H'OURS" for real estate transactions and orders for real estate research and valuation services also increased.」

「During the fiscal year under review, service usage reached a record high against the backdrop of financial institutions' active efforts in home mortgages, while the number of administrative outsourcing engagements in the BPO business also remained strong. In addition to increased usage of the non-face-to-face settlement service "H'OURS" for real estate transactions and orders for real estate research and valuation services, the full-year contribution to consolidated results from 株式会社サムポローニア, which joined our group as a subsidiary in October 2022, resulted in substantial increases in revenue and profit.」

「During the cumulative third quarter under review, in addition to the contribution from the newly consolidated subsidiary 株式会社サムポローニア, usage of the non-face-to-face settlement service "H'OURS" for real estate transactions also increased. As a result, segment revenue was ¥1,488,178 thousand, up 68.2% year on year, and segment profit was ¥587,322 thousand, up 23.9% year on year.」

「Usage of the non-face-to-face settlement service "H'OURS" for real estate transactions increased, and thorough profitability management resulted in the service becoming profitable.」

「The acquisition of new clients for "H’OURS," the core product in services for the real estate sector, progressed steadily. We continued investing to maintain and improve quality while processing large volumes of work, but delays in communicating the service implementation details to business operators' frontline staff caused a delay in the order plan set at the beginning of the fiscal year.」

「Usage of the non-face-to-face settlement service "H'OURS" for real estate transactions also increased.」

「During the cumulative first quarter under review, orders increased for services related to the execution of home mortgages for financial institutions. Usage of the non-face-to-face settlement service "H'OURS" for real estate transactions also increased.」

「During the cumulative third quarter under review, usage of the non-face-to-face settlement service "H'OURS" for real estate businesses increased from the previous year.」

「Against this backdrop, during the cumulative second quarter under review, the number of orders received for the non-face-to-face settlement service "H'OURS" for real estate businesses increased.」

「Against this backdrop, during the cumulative first quarter under review, the number of orders received for the non-face-to-face settlement service "H'OURS" for real estate businesses increased.」

「During the fiscal year under review, orders increased as the spread of COVID-19 encouraged greater use of personal internet banking. Usage of the non-face-to-face settlement service "H'OURS" also increased substantially from the previous year.」

「During the cumulative third quarter under review, orders increased as the spread of COVID-19 led to a trend toward greater use of personal internet banking. Usage of the non-face-to-face settlement service "H'OURS" also increased substantially from the previous year.」

「Usage of the non-face-to-face settlement service "H'OURS" also increased substantially from the previous year, and orders are expected to expand further as major business partners broaden the rollout of cashless services using H'OURS.」

「Usage of the non-face-to-face settlement service "H'OURS" also increased from the previous year. Orders are expected to continue expanding as major business partners begin introducing cashless services using H'OURS.」

「Although revenue from the non-face-to-face settlement service "H'OURS" remained flat, the launch of a cashless service using H'OURS by a major business partner created conditions in which orders are expected to expand going forward.」

「During the cumulative third quarter under review, as a result of continuing active sales efforts centered on non-face-to-face loan support services for financial institutions and "H'OURS," orders from new clients and others are expected to increase, although expenses, particularly personnel expenses, are being incurred ahead of revenue,」

「Against this backdrop, since the previous fiscal year our group has pursued the three-year medium-term management plan "Build up 2020," seeking to expand the scale of our business through growth in existing services and the adoption of new services, while concentrating management resources on building and strengthening a common platform with overwhelming competitive advantages in order to enhance corporate value.」

「In the escrow services business, we propose improving operational efficiency by providing various support systems, including ASP services, that contribute to greater efficiency, convenience and safety in transactions for professionals involved in real estate transactions, including judicial scriveners, as well as financial institutions and real estate businesses. 株式会社エスクロー・エージェント・ジャパン信託 also addresses needs such as secure settlement and asset protection through the use of trust accounts.」

「Although the number of business partners and orders received for the non-face-to-face settlement service "H'OURS" and inheritance procedures service "ZOOK" has been trending upward, the delayed full-scale launch of the services for new customers meant that orders could not be secured to the extent initially anticipated.」

「During the cumulative third quarter under review, usage of existing ASP services continued to trend downward following the反動 from the previous fiscal year's surge in home mortgage refinancing demand. However, we sought to increase revenue by strengthening sales of the non-face-to-face settlement service "H'OURS" and the inheritance procedures service "ZOOK," and the number of business partners and orders received has also been trending upward.」

「During the cumulative second quarter under review, demand for home mortgage refinancing subsided and usage of existing ASP services trended downward. While working to develop and promote new services, including establishing a support scheme for construction companies and developing new business partners for the non-face-to-face settlement service "H'OURS," we also promoted sales activities to acquire new users of our registration operations service.」

「Under "Build up 2020," we are pursuing initiatives for growth and differentiation, including (1) promoting package models such as H'OURS and ZOOK, (2) enhancing the functions of professional support services, and (3) strengthening the common platform used across our group, alongside the growth of existing services.」

「During the cumulative third quarter under review, although usage of existing system services showed signs of leveling off, we concentrated our sales resources on acquiring new users and also focused on promoting new services, including the full-scale launch of the non-face-to-face settlement service "H'OURS" and the development of support tools for identity verification procedures.」

「During the cumulative second quarter under review, while the number of system service users remained stable, we promoted the development of new schemes in anticipation of an increase in non-face-to-face transactions, including by providing the non-face-to-face settlement service "H'OURS" to new business partners.」

「Against this backdrop, under the medium-term management plan "Start UP 2017," ending with the current fiscal year, our group worked to achieve sustainable growth and enhance corporate value, with the aim of establishing a Japanese-style escrow business and providing reassurance and security to all stakeholders in real estate transactions by improving the rationality, convenience and safety of those transactions. During the cumulative first quarter under review, we continued to pursue the following as priority measures: "1. Expansion of the BPO services business," "2. Development of new services" and "3. Expansion of new business partners." We conducted our business activities primarily by expanding sales channels for inheritance procedure outsourcing services, securing transparency in real estate information, and promoting the real estate auction business to improve the safety of procedures relating to defects and rights in real estate transactions.」

「During the fiscal year, the Group conducted its business around three growth strategies: “1. Expansion of BPO services related to transactions,” through which it sought to expand the scope of outsourced operations and increase processing volumes for major financial institution clients; “2. Development of new escrow services,” through which it commercialized real estate transaction guarantees and launched its remote settlement and inheritance-procedure outsourcing services; and “3. Expansion of new business partners,” through which it expanded its sales coverage and pursued new customer acquisition in collaboration with partner companies.」

「Against this backdrop, under the medium-term management plan “Start UP 2017,” which designated the fiscal year ending February 2018 as its final year, the Group worked to establish a Japanese-style escrow business, with the objective of providing peace of mind and security to all stakeholders in real estate transactions by improving their rationality, convenience and security, while pursuing sustainable growth and higher corporate value. During the current cumulative consolidated period, the Group focused on three priority initiatives: “1. Expansion of the BPO services field,” “2. Development of new services,” and “3. Expansion of new business partners.”」

「Beginning in the first six months of the current fiscal year, the Group commenced research and development into the potential application of blockchain technology to authentication and settlement systems for real estate transactions, with the aim of streamlining sales and purchases, related settlements and transfers of rights, and reducing the administrative burden on the parties involved.」

「Centered on its ASP services, the Group provides a range of support services to specialists involved in real estate transactions, including judicial scriveners, as well as financial institutions and real estate companies, to improve administrative efficiency, security, rationality and convenience. It is also continuing to expand its new services in collaboration with other operators toward the next stage of growth.」