Quality of people-based matchmaking support and personal care
First written in FY2016-Q2. 13 of 17 entries say "Restated". Latest entry: FY2026-H1.
1 other company's latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「By combining HUMAN, meaning the intensive support only matchmakers can provide, with TECH, meaning efficiency enabled by data on approximately 110,000 people and AI,」
The Group continues to position intensive personal support from matchmakers, combined with AI and data utilization, as a core element of its service platform. - 2026-04-01AdvancedMonthly
「In addition, initiatives to promote interaction among affiliated firms in each region have had a positive effect on member support and contributed to improving the marriage rate.」
The company presents regional interaction among affiliated firms as a specific initiative linked to member support and a higher marriage rate. - FY2025RestatedAnnual report
「The marriage counseling industry is under strong pressure to ensure reliability through the submission of various certificates, provide detailed support from counselors and improve the quality of the entire matchmaking process.」
The Group continues to prioritize people-based matchmaking support, including reliability secured through certificates and detailed assistance from counselors. - FY2025-H1RestatedAnnual report
「The marriage counseling industry is under strong pressure to ensure reliability through the submission of various certificates, provide detailed support from counselors and improve the quality of the entire matchmaking process.」
The Group continues to prioritize people-based matchmaking support, including reliability secured through certificates and detailed assistance from counselors. - FY2024RestatedAnnual report
「To increase the number of marriages, one of our key metrics, we believe it is important not only to match people but also to provide hands-on support through engagement and marriage, with the matchmaker at the counseling office ultimately seeing the couple through to engagement.」
The Group continues to emphasize hands-on support from matching through engagement and marriage, as well as the role of matchmakers. - FY2024-Q1AdvancedAnnual report
「The “Branch System” requires every affiliated office to participate. Its primary purpose is to disseminate IBJ’s proprietary expertise and maintain and improve service quality, while also contributing to higher enrollment, matchmaking and marriage numbers and fewer office withdrawals and suspensions.」
The Group established the “Branch System,” in which all affiliated offices participate, to disseminate IBJ’s proprietary expertise and maintain and improve service quality. - FY2023RestatedAnnual report
「Support after matching, including engagement and marriage, is important, not only the matching itself, and we will expand affiliated counseling offices nationwide to increase the number of matchmakers who provide that support.」
The Group continues to emphasize hands-on support from matching through engagement and marriage, as well as the role of matchmakers and counselors. - FY2022-Q2RestatedAnnual report
「We differentiate our service quality through hands-on matchmaking support delivered by a large team of people.」
The Group continues to differentiate its service through a combination of AI and system-based support and personal assistance from matchmakers. - FY2022-Q1RestatedAnnual report
「We differentiate our service quality through hands-on matchmaking support delivered by a large team of people.」
Matchmakers’ hands-on support remains a source of service differentiation alongside system-based support. - FY2018RestatedAnnual report
「We believe that, for every employee to contribute to the happiness of everyone connected to us, in other words, all stakeholders, it is essential to respect the customer perspective in our coordination and to continue demonstrating leadership in solving problems by staying close to people in order to achieve sustainable growth.」
The Group continues to base its corporate philosophy and service delivery on solving problems through a people-centered approach. - FY2017RestatedAnnual report
「We believe that continuing to demonstrate leadership in solving problems by staying close to people is essential to achieving sustainable growth.」
The Group continues to improve the quality of matchmaking support delivered through both systems and people, while maintaining a people-centered problem-solving approach. - FY2017-Q3RestatedAnnual report
「In line with this distinctive feature and our Group’s brand statement, “We believe people connect people,” we are enhancing the quality of problem-solving while staying close to our customers.」
The Group continues to emphasize improving the quality of problem-solving through people-based support and a customer-focused approach. - FY2017-Q2ReframedAnnual report
「In line with this distinctive feature and our Group’s brand statement, “We believe people connect people,” we are enhancing the quality of problem-solving while staying close to our customers.」
The wording has broadened from “quality of personal support” to “quality of problem-solving” while remaining customer-focused. - FY2017-Q1RestatedAnnual report
「In line with this distinctive feature and our Group’s brand statement, “People connect people,” we are enhancing the quality of personal support while staying close to our customers.」
People-based support and customer-focused service quality remain key features of the business. - FY2016RestatedAnnual report
「In line with our brand statement, “People connect people,” which is a defining feature of our business, we are enhancing the quality of personal support while staying close to our customers.」
The company continues to base its corporate philosophy and service delivery on solving problems through a people-centered approach and maintaining a customer perspective. - FY2016-Q3RestatedAnnual report
「In line with this distinctive feature and our brand statement, “People connect people,” which is a defining feature of our business, we are enhancing the quality of personal support while staying close to our customers.」
People-based customer support and continued improvement in personal-care quality remain key features of the business. - FY2016-Q2First statedAnnual report
「In line with our brand statement, “People connect people,” which is a defining feature of our business, we are enhancing the quality of personal support while staying close to our customers.」
The company positions people-based support at the core of its brand and continues to emphasize improving service quality from the customer’s perspective.