Formulation of the Medium-Term Management Plan for 2025–2027
First written in FY2024. 2 of 4 entries say "Advanced", first in FY2025. Latest entry: FY2026-H1.
No other company in this theme has enough history to compare yet.
- FY2026-H1AdvancedAnnual report
「As a specific initiative under “AI/DX × Operations,” one of the strategic pillars of the “EAJ Next Vision Medium-Term Management Plan 2025–2027,” the company aims to improve operational efficiency, standardize service quality and enhance customer convenience through AI implementation and digital transformation. To this end, it introduced the cloud-based customer experience platform “Genesys Cloud” and began operating it in July 2026.」
For “AI/DX × Operations,” one of the strategic pillars of the medium-term management plan, the company reports the concrete implementation phase involving the introduction of Genesys Cloud and the start of operations in July 2026. - 2026-05-14RestatedEarnings
「We will actively advance the three pillars for implementing the management policies aimed at achieving this medium-term management plan.」
In the second year of the medium-term management plan, the Company continues to advance its three pillars: operational reform through generative AI, expansion of the inbound business, and proactive expansion of the customer base. - FY2025AdvancedAnnual report
「Fiscal 2026 is the second year of the “EAJ Next Vision Medium-Term Management Plan 2025–2027,” formulated and announced in June 2025. The company will actively roll out three pillars for implementing the management policies designed to achieve this medium-term management plan.」
The 2025–2027 Medium-Term Management Plan has entered its second year in fiscal 2026 and is moving into the stage of actively rolling out its three pillars: operational transformation using generative AI, expansion of the inbound business, and expansion of the customer base. - FY2024First statedAnnual report
「Formulation of the 2025–2027 Medium-Term Management Plan」
The company formulated a medium-term management plan covering fiscal 2025 through fiscal 2027, disclosing for the first time that it would pursue measures focused on management mindful of the cost of capital and share price, KPI-setting and more sophisticated capital allocation.