Deepening Relationships with Existing Customers and Winning New Projects from Major Game Companies

「During the consolidated fiscal year, we focused on winning projects for home video games and PC games and won a major customer support contract, but revenue from the project fell short of expectations. Although we also worked to deepen relationships with existing customers and win new projects, we were unable to offset the decline in revenue from existing customers, resulting in lower revenue.」

「During the interim consolidated accounting period, in response to declining sales from social games, we expanded our focus for winning projects to home video game consoles and PC games, resulting in the acquisition of a major customer support contract.」

「During the second quarter of the fiscal year, we continued to focus on cross-selling from localization projects for overseas game companies, including language translation and related adjustments. The Japanese game market continued to lack major hit titles, resulting in lower revenue.」

「During the first quarter of the fiscal year, we focused on cross-selling from localization projects for overseas game companies, including language translation and related adjustments. The Japanese game market continued to lack major hit titles, resulting in lower revenue.」

「Taking this as an opportunity, we began providing a comprehensive service, Japanese Game User Interviews, dedicated to Japanese users of overseas titles. The service covers verification, user interviews and QA support from start to finish, reduces the sense of discomfort users experience while playing, and promotes sales.」

「Although localization services for overseas game companies grew substantially, the slowdown in the Japanese game market, which lacked major hit titles, resulted in lower revenue.」

「Although localization services for overseas game companies grew substantially, the slowdown in the Japanese game market, which lacked major hit titles, resulted in lower revenue.」

「In collaboration with the group companies ＥＧテスティングサービス株式会社, Ｅ－Ｇｕａｒｄｉａｎ　Ｐｈｉｌｉｐｐｉｎｅｓ and Ｅ－Ｇｕａｒｄｉａｎ　Ｖｉｅｔｎａｍ, we focused on winning contracts for debugging, localization and multilingual customer support.」

「To win overseas contracts, we partnered with ＵＲＡＷＡＺＡ株式会社, which specializes in promotion, and established a structure to support Japanese game companies expanding overseas and overseas game companies entering Japan.」

「To win overseas contracts, we partnered with URAWAZA Co., Ltd., which specializes in promotion, and established a structure to support Japanese game companies expanding overseas and overseas game companies entering Japan.」

「In collaboration with the group company ＥＧテスティングサービス株式会社, we focused on cross-selling debugging and customer support services and worked to enhance group synergies.」

「While seeking to strengthen relationships with existing customers through our extensive operating track record and accumulated expertise, we focused on providing services in collaboration with ＥＧテスティングサービス株式会社, which provides debugging, and on winning multilingual customer support contracts from overseas game companies, particularly Chinese and Korean companies entering the Japanese market. Against the backdrop of growing interest in cloud gaming, we also began providing total cloud gaming support, drawing on more than 10 years of accumulated operating expertise to help maintain a real-time, comfortable environment.」

「While seeking to strengthen relationships with existing customers through our extensive operating track record and accumulated expertise, we focused on providing services in collaboration with ＥＧテスティングサービス株式会社, which provides debugging, and on winning multilingual customer support contracts from overseas game companies, particularly Chinese and Korean companies entering the Japanese market. Against the backdrop of growing interest in cloud gaming, we also began providing total cloud gaming support, drawing on more than 10 years of accumulated operating expertise to help maintain a real-time, comfortable environment.」

「We exhibited at 2019 China Joy (China Digital Entertainment Expo & Conference), one of Asia's largest gaming events, and also worked to raise awareness of multilingual customer support centered on English, Japanese, Chinese (Traditional and Simplified), Korean and French.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on providing services in partnership with Toranel株式会社, which provides debugging, and on winning multilingual customer support orders from Chinese, South Korean and other overseas game companies entering the Japanese market. It also worked to raise awareness in overseas markets, including by exhibiting at “E3 (Electronic Entertainment Expo) 2019,” the world’s largest gaming expo.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on providing services in partnership with Toranel株式会社, which provides debugging, and on winning multilingual customer support orders from Chinese, South Korean and other overseas game companies entering the Japanese market. It also began providing a security assessment service to counter cheats and bots, combining vulnerability assessments by its subsidiary EG Secure Solutions株式会社 with debugging by Toranel株式会社, against a backdrop of increasing violations involving program tampering and automated tools.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on providing services in partnership with Toranel株式会社, which provides debugging, and on winning multilingual customer support orders from Chinese, South Korean and other overseas game companies entering the Japanese market. It also began providing a game rating service that evaluates and tests unreleased games from multiple perspectives, taking the user’s perspective, against a backdrop of player fragmentation caused by the proliferation of game titles.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on expanding its service scope and winning multilingual customer support orders from Chinese, South Korean and other overseas game companies entering the Japanese market.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on expanding its service scope and winning multilingual customer support orders from Chinese, South Korean and other overseas game companies entering the Japanese market. To meet diversifying customer needs, it increased value by combining the group’s various services, including multilingual services from E-Guardian Philippines Inc., Osaka GAME LABO, which specializes in games, and debugging services from Toranel株式会社.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on expanding its service scope, winning new projects from major companies producing games for consumers, and winning customers from competitors. In the continuing-growing social gaming market, it increased value by combining the group’s various services to meet diversifying customer needs, including multilingual customer support for Chinese, South Korean and other overseas game companies entering the Japanese market. In November 2017, E-Guardian Philippines Inc. began operations, providing multilingual services. The company also focused on sales efforts to win new customers for game customer support using LINE customer support.」

「In September 2017, the company exhibited at Tokyo Game Show 2017, seeking to increase awareness of the group’s products among domestic customers and the number of transactions with overseas customers, with the aim of further expanding market share.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on winning new projects from major companies producing games for consumers and on winning customers from competitors. In the continuing-growing social gaming market, it sought to increase value and expand market share by providing a combination of the group’s various services to meet diversifying customer needs, including multilingual customer support for Chinese, South Korean and other overseas game companies entering the Japanese market.」

「While seeking to strengthen relationships with existing customers through its extensive operating track record and accumulated expertise, the company focused on winning new projects from major companies producing games for consumers and on winning customers from competitors. In the continuing-growing social gaming market, including rising demand for multilingual customer support and increased debugging orders at its subsidiary Toranel株式会社, it sought to increase value and expand market share by providing a combination of the group’s various services to meet diversifying customer needs and demand for debugging.」

「The company resumed operations at its Kumamoto Center in Kumamoto, Kumamoto Prefecture, which had been temporarily suspended following the Kumamoto Earthquake, and worked to expand the business and improve profitability.」

「While seeking to strengthen relationships with existing customers through our extensive operating track record and accumulated expertise, we also focused on winning new projects from major companies producing games for consumers. In the expanding social gaming market, we focused on developing services and responded to diversifying customer needs and demand for debugging by offering multiple Group services together, thereby increasing added value and seeking to win customers from competitors.」