Enhancement of Call Center and Core Business Systems
First written in FY2016. 12 of 19 entries say "Advanced", first in FY2018-Q1. Latest entry: FY2026.
The whole theme swung hardest in 2025: 5 of 36 companies on the "Worse" side.
39 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「During the consolidated fiscal year, the company acquired software through additions to the functions of the core system and other enhancements, as well as assets including machinery and tools for repairs. As a result, total capital expenditure on property, plant and equipment and intangible assets amounted to ¥150.730 million.」
The company made capital investments, including additions to the functions of the core system, and disclosed total capital expenditure of ¥150.730 million. - FY2025ReframedAnnual report
「We will work to strengthen customer touchpoints and improve frontline operations by using digital technologies, AI (artificial intelligence) and tools that improve operating efficiency.」
The company is extending the enhancement of the core system to strengthening customer touchpoints and improving frontline operations through the use of digital technologies, AI and tools that improve operating efficiency. - FY2023AdvancedAnnual report
「During the consolidated fiscal year, the company acquired software through additions to the functions of the core system and other enhancements, as well as assets including machinery and tools for repairs. As a result, total capital expenditure on property, plant and equipment and intangible assets amounted to ¥19.257 million.」
The company acquired software through additions to the functions of the core system and other enhancements, continuing to strengthen the system. - FY2021AdvancedAnnual report
「With the full-scale operation of the core system, whose implementation was completed in the fiscal year ended May 2021, we will improve the efficiency of complex operations that are a source of high added value for the company, further enhance productivity, and provide customers with high-quality proposals and services.」
The new core system has progressed to the stage of completed implementation and full-scale operation, indicating that it is being used to streamline complex operations and improve service quality. - FY2021-Q3RestatedAnnual report
「Selling, general and administrative expenses amounted to ¥1,745.840 million, up 2.7% year on year, due mainly to an increase in depreciation associated with introducing the new core system.」
Depreciation has continued to be incurred following the introduction of the new core system, indicating that the system remains in the operating stage. - FY2021-Q2AdvancedAnnual report
「Costs were kept below expectations, mainly because operating efficiency was beginning to improve following the introduction of the new core system and the benefits of initiatives to reform work styles were beginning to emerge.」
The company explained that the benefits of the new core system and work-style reform initiatives, including improved operating efficiency and restrained personnel costs, were beginning to emerge. - FY2021-Q1RestatedAnnual report
「Selling, general and administrative expenses amounted to ¥631.075 million, up 13.6% year on year, due mainly to an increase in depreciation and other expenses associated with introducing the new core system.」
Depreciation and other expenses have been incurred following the introduction of the new core system, indicating that the system enhancement remains in the operating stage. - FY2020AdvancedAnnual report
「The group introduced a new core system in September 2019 to strengthen its competitiveness in the market and its internal control capabilities.」
The company explicitly stated that the new core system had progressed from the rebuilding and acquisition stage to the implementation and operating stage in September 2019. - FY2020-Q3AdvancedAnnual report
「Selling, general and administrative expenses amounted to ¥1,699.721 million, up 31.1% year on year, due to increases in personnel expenses and recruitment costs from strengthening staffing to reinforce the organizational structure, as well as costs associated with operating the new system.」
The company disclosed that the new system had progressed from the implementation stage to the operating stage and that costs associated with its operation had been incurred. - FY2020-Q2AdvancedAnnual report
「Selling, general and administrative expenses amounted to ¥1,102.606 million, up 27.9% year on year, due to increases in personnel expenses and recruitment costs from strengthening staffing to reinforce the organizational structure, as well as costs associated with introducing the new system.」
Costs associated with introducing the new system were incurred, indicating that the enhancement of the core and business systems had progressed to the implementation stage. - FY2019AdvancedAnnual report
「Decrease from the transfer to software upon completion of acceptance inspection of the core system: ¥78.2 million」
The company disclosed completion of acceptance inspection for the core system and its transfer to software, indicating that the rebuilding and acquisition had reached the specific completion stage. - FY2018AdvancedAnnual report
「Increase from the acquisition of the new core system: ¥27.2 million」
The company disclosed the specific acquisition cost of the new core system as part of its efforts to rebuild the core system to strengthen efficiency and internal controls. - FY2018-Q3RestatedAnnual report
「This was primarily due to the hiring of personnel to handle the increase in revenue, as well as consulting fees and other costs related to rebuilding the core system to strengthen efficiency and internal controls.」
The company continues to rebuild the core system to strengthen efficiency and internal controls. - FY2018-Q2RestatedAnnual report
「This was primarily due to the hiring of personnel to handle the increase in revenue, as well as consulting fees and other costs related to rebuilding the core system to strengthen efficiency and internal controls.」
The company stated that it is continuing to rebuild the core system to strengthen efficiency and internal controls, as reflected in the consulting fees incurred. - FY2018-Q1AdvancedAnnual report
「This was primarily due to the hiring of personnel to handle orders for large projects, as well as consulting fees and other costs related to rebuilding the core system to strengthen efficiency and internal controls.」
The company disclosed that consulting fees were incurred in connection with rebuilding the core system to strengthen efficiency and internal controls. - FY2017RestatedAnnual report
「The company recognises that, to expand the business and differentiate itself from competitors, it must continue strengthening the functions of its core business systems, and will work to enhance the call centre system and IT systems to improve operational efficiency.」
The company continues to strengthen the functions of its core system, call center system and IT systems. - FY2016First statedAnnual report
「The company recognises that, to expand the business and differentiate itself from competitors, it must continue strengthening the functions of its core business systems, and will work to enhance the call centre system and IT systems to improve operational efficiency.」
The company is strengthening its systems as an information platform for improving operational efficiency and service quality and making energy-saving proposals.