Further strengthening trust-based relationships with customers and local communities
First written in FY2023. 3 of 4 entries say "Advanced", first in FY2024. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「Customer satisfaction: at least 60% of responses rating the company highest (FY2026) Customer satisfaction: 75.0% of responses rating the company highest」
Against the target of at least 60% of customer satisfaction responses at the highest rating in FY2026, the figure was 75.0% as of the end of FY2025. - FY2025AdvancedAnnual report
「Customer satisfaction At least 60% of responses rating the company highest (FY2026) Customer satisfaction 53.6% of responses rating the company highest」
Against the target of at least 60% of customer satisfaction responses at the highest rating in FY2026, the figure was 53.6% as of the end of FY2024. - FY2024AdvancedAnnual report
「Further strengthening trust-based relationships with customers and local communities Customer satisfaction: at least 60% of responses rating the company highest Newly established under the 14th Medium-Term Management Plan」
The company established a new KPI from the 14th Medium-Term Management Plan, targeting at least 60% of customer satisfaction responses at the highest rating. It is also continuing measures to improve operations and O&M quality, upgrade maintenance, and support regional circulation. - FY2023First statedAnnual report
「Provision of products and services that meet customer expectations ● Improving quality in operations and O&M businesses ● Upgrading maintenance services ● Initiatives for businesses supporting regional circular and symbiotic communities, and for local utilization and distributed power generation ● Initiatives to further promote private-sector participation, including PPPs」
The company presented measures to strengthen trust-based relationships with customers and local communities through product and service quality, upgraded maintenance, regional circulation, distributed power generation and PPPs, among other initiatives.