Deepening Customer-Oriented Business Practices
First written in FY2023-Q3. 1 of 3 entries say "Raised", first in FY2023. Latest entry: FY2026.
16 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「As part of our life-plan support activities, we rolled out the Asset Management Support Desk to all branches in April 2025. The desk can handle consultations on customers' asset building and management, as well as procedures for purchasing and redeeming investment trusts, by telephone or online meeting.」
Customer support has advanced beyond the group sales structure policy to the rollout of the Asset Management Support Desk at all branches and support by telephone and online. - FY2023RaisedAnnual report
「For support activities for business-owner customers in the region, our group sales structure will provide consistent solutions from upstream to downstream in customers' businesses, appropriately addressing their increasingly diverse and sophisticated needs through the two pillars of consulting and finance. For life-plan support activities for individual customers, we will support customers throughout their lives through integrated services provided by the group as a whole.」
The group sales structure provides support for corporate customers from upstream to downstream and for individual customers throughout their lives. - FY2023-Q3First statedAnnual report
「Under "II. Deepening Customer-Oriented Sales," we will continue to provide cash flow support to corporate and sole proprietor customers in response to the prolonged COVID-19 pandemic, higher prices, and the weaker yen, while providing optimal solutions to their diverse and increasingly complex needs and issues, including digitalization and decarbonization.」
The company has set out cash flow support for corporate and sole proprietor customers and the provision of solutions, including digitalization and decarbonization.