Iyogin Holdings (5830) · InitiativeAdvanced
Enhancing Customer Experience Value Through Comprehensive Solutions
First written in FY2023-Q3. 3 of 4 entries say "Advanced", first in FY2024. Latest entry: FY2026.
4entries
4years
1from disclosures
How it moved
Same theme, other companies
Enhancing Experience Value Across All Customer TouchpointsA theme 6 companies write about · 0 as a headwind · 6 as a tailwind
1 other company's latest entry also says "Advanced".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2026AdvancedAnnual report
「Customer CX score 7.54 7.10 Maintain at 7.10 or higher」
The customer CX score for FY2025 was 7.54, exceeding the target of 7.10 for FY2026 and the target level of 7.10 or higher through FY2032. - 2026-06-02AdvancedGeneral Meetings of Shareholders
「Going forward, our group will continue working as one to provide optimal products and services and to enhance CX (customer experience value).」
The enhancement of customer experience value was reiterated alongside specific product and service initiatives, including sustainability-target loans, testamentary trusts and channel enhancements. - FY2024AdvancedAnnual report
「Customer CX score 6.85 7.10 Maintain at 7.10 or higher」
Customer experience value has been incorporated as an impact metric, with a target of 7.10 for FY2026 and a target of maintaining 7.10 or higher through FY2032. - FY2023-Q3First statedAnnual report
「Corporate customers strategy: We will provide comprehensive solutions through collaboration with our group and partner companies, thereby enhancing customer experience value. Retail customers strategy: Across all channels, we will provide comprehensive solutions tailored to each customer, thereby enhancing customer experience value.」
The company’s policy is to advance comprehensive proposals for both corporate and individual customers through collaboration and diverse channels.