Expanding the customer base and maintaining high retention in the Horizontal DX Business
First written in FY2023. 5 of 7 entries say "Advanced", first in FY2024. Latest entry: 2026-08-24.
65 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「Horizontal DX Business | Customer retention rate | 92.74% | 93.16% | 93.79% | Number of contracted companies | 182 | 184 | 225」
Customer retention increased from 93.16% to 93.79% and contracted companies from 184 to 225, expanding the customer base. - FY2025-H1RestatedAnnual report
「Customer retention has continued at a high level against a backdrop of high customer satisfaction, and we maintained stable business operations while remaining on a recovery trend from the previous first quarter consolidated accounting period.」
Continues identifying high customer retention and a stable customer base as strengths. - FY2024AdvancedAnnual report
「The business has supported more than 2,000 companies to date and has built a stable revenue base through smooth relationships with customer companies.」
First specifically discloses cumulative support for more than 2,000 companies. Customer retention increased from 92.74% to 93.16% and contracted companies from 182 to 184. - FY2023First statedAnnual report
「Horizontal DX Business | Customer retention rate | 92.41% | 92.74% | Number of contracted companies | 169 | 182」
From the fiscal year ended December 2022 to the fiscal year ended December 2023, customer retention increased from 92.41% to 92.74% and contracted companies from 169 to 182.