Strengthening guest attraction through expanded hotel operations and service enhancements

「ホテル館内での日本文化体験イベントや、専任スタッフ「サービスコーディネーター」による周辺情報の案内など、付加価値サービスの品質向上に取り組みました。これにより、国内宿泊者も含めた延べ宿泊数は堅調に推移しました。さらに、「後楽ガーデンホテル」を新たに運営開始したことにより増収となったものの、開業費や変動賃料などのコストの増加が利益の面に影響しました。」

「The Resol Hotels brand operates 20 hotels nationwide. With Hotels with Stories as its concept, the company is building the brand by leveraging its strengths as a tourist hotel targeting women, tourists and medium- to long-term guests, and is working to improve its services and quality.」

「「観る・食べる・体験する・買い物する」を提案することでホテルでの滞在をより充実したものにするコンシェルジュサービスを拡充。ホテル館内での日本文化体験イベントや、専任スタッフ「サービスコーディネーター」による周辺情報の案内などを実施し、お客様のニーズを満たすサービス提供を図りました。」

「Using “sightseeing, dining, experiences and shopping” as key themes, the company expanded concierge services that enrich guests’ stays. It strengthened services to meet customer needs, including Japanese cultural experience events at the hotels and information about the surrounding area provided by dedicated service coordinators. It also continued preparations to open new hotels and identify new properties with a view to future operations.」

「The Resol Hotels brand operates 20 hotels nationwide. The company aims to increase sales by strengthening the brand, has adopted Hotels with Stories as a new concept, and will promote the transformation into tourist hotels targeting women, tourists and medium- to long-term guests.」

「Under the Hotels with Stories concept, the company promoted efforts to expand concierge services that enrich guests’ stays, including events offering experiences of Japanese culture and information about the surrounding area, in addition to the existing healthy breakfasts and relaxation services offered as a tourist hotel chosen by travellers. It also continued preparations to strengthen direct sales through promotions using a smartphone app.」

「The Resol Hotels brand operates 20 hotels nationwide. The company aims to increase sales by strengthening the brand, has adopted Hotels with Stories as a new concept, and will promote the transformation into tourist hotels targeting women, tourists and medium- to long-term guests.」

「In the hotel operations business, with inbound demand performing well, the company conducted country-specific promotions tailored to each market. It also focused on improving services and quality with the aim of becoming a tourist hotel chosen by female guests and tourists, and promoted branding based on 3 strengths under Hotels with Stories, the new Hotel Resol concept: Design, meaning the design concept of each individual hotel; Eatwell Breakfast, healthy and delicious breakfasts supervised by registered dietitians; and Relaxation, providing the relaxation that is the original purpose of a hotel.」

「In the hotel operations business, the company pursued country-specific inbound tourism measures and improvements in service and quality with the aim of becoming a tourist hotel chosen by female guests and tourists, and performance remained solid. At the same time, it adopted “Hotels with Stories” as a new concept for Hotel Resol and promoted branding based on 3 strengths: Design, meaning the design concept of each individual hotel; Eatwell Breakfast, healthy and delicious breakfasts supervised by registered dietitians; and Relaxation, providing the relaxation that is the original purpose of a hotel. In addition, as part of a new series designed for medium- to long-term stays, including Hotel Resol Stay Akihabara, which opened on 1 April 2023, occupancy across the group’s hotels remained strong as the company carefully balanced domestic travel and inbound demand.」

「In the hotel operations business, the company implemented country-specific inbound tourism measures targeting Europe, the Americas, Asia and other markets, and worked to improve its services and quality with the aim of transforming its hotels into tourist hotels chosen by female guests and tourists. Performance remained solid.」

「In the hotel operations business, the company focused on promotional initiatives accompanying the nationwide travel support programme and the lifting of restrictions on inbound tourism, and performance remained solid. It also strengthened quality-focused and service-focused planning and sales targeting women and tourists, and began offering Eatwell Breakfast, which enables each customer to eat deliciously and wisely according to their lifestyle and stage of life, as one initiative to enhance the brand by leveraging the strengths of Hotel Resol. Preparations also continued for the opening of Hotel Resol Stay Akihabara, scheduled to open in spring 2023.」

「The company also continued preparations to open Hotel Resol Stay Akihabara, scheduled to open in spring 2023.」

「As new openings, Hotel Resol Trinity Naha opened in April 2022, and preparations also progressed steadily for Hotel Resol Stay Akihabara, scheduled to open in September 2022.」

「Hotel Resol Trinity Naha opened on 1 April 2022, while the opening date of Hotel Resol Stay Akihabara has been postponed to a date after April 2022.」

「In the hotel operations business, as measures to strengthen the hotel business during the COVID-19 pandemic, the company increased sales of COVID-19 response plans, including telework and day-use plans, and medium- to long-term stay plans, including 1-month and weekly options, resulting in a higher occupancy rate. It also made steady progress in preparing to open Hotel Resol Trinity Naha and Hotel Resol Stay Akihabara.」

「The company also made steady progress in preparing to open Hotel Resol Stay Akihabara and Hotel Resol Trinity Naha.」

「In the hotel operations business, as measures to strengthen the hotel business during the COVID-19 pandemic, the company increased sales of COVID-19 response plans, including telework and day-use plans, and medium- to long-term stay plans, including 1-month and weekly options. It also made steady progress in preparing to open 2 new hotels, Hotel Resol Stay Akihabara and Hotel Resol Trinity Naha.」

「In the hotel operations business, the company sought to expand its business base, including by beginning operations at Hotel Resol Ueno in July of the previous year and Hotel Resol Trinity Osaka in October.」

「In October, preparations also progressed steadily for the grand opening of Hotel Resol Trinity Osaka.」

「In the hotel operations business, hotels that had been closed because of the impact of COVID-19 gradually resumed operations from July. The company also worked to implement the Go To Travel campaign, and reservations from September onward have shown a marked recovery. Hotel Resol Ueno opened in July of the current year, and preparations for the October opening of Hotel Resol Trinity Osaka also progressed steadily.」

「In the hotel operations business, following the declaration of a state of emergency to prevent the spread of COVID-19, the company suspended operations at most of its hotels by Golden Week. It gradually resumed operations from June, and reservations have been gradually recovering. Preparations also progressed steadily for the opening of Hotel Resol Ueno in July of the current year and Hotel Resol Trinity Osaka, scheduled to open in October.」

「Opened Resol Poshtel Tokyo Asakusa, a new cabin-style accommodation facility, in January of the current year. It also plans to open Hotel Resol Ueno in July and Hotel Resol Trinity Osaka in autumn, and is working to expand its earnings base through the opening of new properties.」

「In the hotel operations business, the company began operating Hotel Resol Akihabara, Hotel Resol Yokohama Sakuragicho and Pet & Spa Hotel Izu Kogen in April of the previous year, and Pet & Spa Hotel Izu Wan in July. To meet increasingly diverse accommodation needs, it also opened Resol Poshtel Tokyo Asakusa, a new cabin-style accommodation facility, in January of the current year, and plans to open Hotel Resol Ueno in June and Hotel Resol Trinity Osaka in July.」

「In the hotel operations business, the company began operating Hotel Resol Akihabara, Hotel Resol Yokohama Sakuragicho and Pet & Spa Hotel Izu Kogen in April, and Pet & Spa Hotel Izu Wan in July, while pursuing business expansion through the development of new hotel formats that meet increasingly diverse accommodation needs.」

「In the hotel operations business, the company began operating Hotel Resol Akihabara, Hotel Resol Yokohama Sakuragicho and Pet & Spa Hotel Izu Kogen in April, while pursuing business expansion through the development of new hotel formats that meet increasingly diverse accommodation needs.」

「The company opened 3 hotels in the Kyoto area, its first entry into the market.」

「In the hotel operations business, the company began operating 3 facilities in Kyoto: Hotel Resol Kyoto Kawaramachi Sanjo in June 2018, Hotel Resol Kyoto Shijo Muromachi in August, and Hotel Resol Trinity Kyoto Oike Fuyacho in October.」

「In the hotel operations business, the company began operating Hotel Resol Kyoto Kawaramachi Sanjo in June this year and Hotel Resol Kyoto Shijo Muromachi in August, while working to capture business and tourism demand and strengthen inbound customer acquisition.」

「In the hotel operations business, the company began operating Hotel Resol Kyoto Kawaramachi Sanjo in June this year. As the capture of business and tourism demand and inbound customer acquisition progressed strongly, guest numbers exceeded the previous year.」

「Hotel Resol Nagoya was fully renovated and reopened on 1 April of the previous year. A new “Living Lobby” was created as a comfortable space where guests can relax as they would at home, and the furniture and design of the guest rooms were also renewed. The hotel has received high evaluations from customers since reopening, achieving substantial increases in room rates and occupancy.」

「In the hotel operations business, the company sought to strengthen the Hotel Resol brand through its “Relaxation Services.” It also worked to capture business and tourism demand, strengthen inbound customer acquisition, and improve and expand the quality of physical facilities and services. As a result, guest numbers exceeded the previous year, while hotel-wide occupancy rates and room rates progressed steadily.」

「In the hotel operations business, the number of guests increased through the capture of business and tourism demand and stronger inbound customer acquisition. The company also improved the quality of physical facilities and services and expanded its “Relaxation” services, resulting in guest numbers exceeding the previous year, while hotel-wide occupancy rates and room rates progressed steadily.」

「In the hotel operations business, the number of guests increased through the capture of business and tourism demand and stronger inbound customer acquisition. The company also improved the quality of both physical facilities and services, and hotel-wide occupancy rates and room rates progressed steadily. As the capture of business and other demand progressed smoothly, guest numbers exceeded the previous year.」

「Hotel Resol Hakodate performed strongly, with guest numbers increasing substantially, mainly among customers from the Tokyo metropolitan area and Tohoku region, following the opening of the Hokkaido Shinkansen to Hakodate. As the boom in bulk buying subsided, the company shifted inbound customer acquisition from groups to individuals and maintained strong performance. At Pricia Resort Yoron, it actively carried out beautification work, and together with higher customer evaluations, guest numbers substantially exceeded the previous year. The resort is steadily evolving into a large-scale, multi-purpose resort for extended stays.」

「In the strong-performing hotel business, the number of guests increased as efforts to attract inbound visitors and capture business demand progressed smoothly, and both guest numbers and room rates exceeded the previous year, contributing to earnings. In particular, renovations such as the “Living Lobby” and new services such as information-browsing services introduced at Hotel Resol Hakodate to coincide with the opening of the Hokkaido Shinkansen to Hakodate were well received and resulted in a substantial increase in profit.」

「In the strong-performing hotel business, the company signed contracts for 3 newly built hotels. In its renewable-energy business, including solar power, which is expected to become a future source of revenue, it began selling electricity from a new facility on land adjacent to a golf course in Hiroshima Prefecture in May this year and continued development at a golf course in Fukushima Prefecture. In particular, renovations such as the “Living Lobby” and new services such as information-browsing services introduced at Hotel Resol Hakodate to coincide with the opening of the Hokkaido Shinkansen to Hakodate were well received, resulting in a substantial increase in sales.」

「At Hotel Resol Hakodate, the company opened a “Living Lobby” ahead of the opening of the Hokkaido Shinkansen to Hakodate. The large tables, sofas, drinks and information-browsing services were well received, and the number of guests increased. As efforts to attract inbound visitors and capture business demand progressed smoothly, total guest numbers and sales exceeded the previous year.」