Improper Refund Cases Involving Certain Users and Uncollected Sales
First written in FY2025-H1. 4 of 5 entries say "Mitigated", first in FY2025. Latest entry: FY2026.
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- FY2026MitigatedAnnual report
「Consolidated fiscal year (from 1 April 2025 to 31 March 2026) No applicable items.」
No temporary loss related to the refund incident occurred during the current consolidated fiscal year, indicating that the incident has not continued since preventive measures were implemented the previous year. - 2026-05-14MitigatedEarnings
「Consolidated fiscal year (from 1 April 2025 to 31 March 2026) No applicable items.」
No extraordinary loss relating to the refund matter was recorded during the consolidated fiscal year. - FY2026-H1MitigatedAnnual report
「Interim consolidated accounting period (1 April 2025 to 30 September 2025): Not applicable.」
No temporary loss related to the refund incident that occurred during the previous interim consolidated accounting period was recorded during the current interim consolidated accounting period. - FY2025MitigatedAnnual report
「The Company has taken various measures, including those described above, to address the Incident and has been able to prevent its recurrence since it was discovered.」
The Company recorded ¥155.981 million in uncollected revenue related to the refund incident as an extraordinary loss, while stating that the incident has been prevented through various measures since its discovery. - FY2025-H1MaterialisedAnnual report
「Regarding purchases of items on the live-streaming service Fuwatch, operated by a consolidated subsidiary of the Company, the Company identified multiple refunds by a specific user on the platform after the purchased items had been used (the “Incident”). As the Company currently has no prospect of collecting revenue from item purchases subject to refunds during the interim consolidated accounting period, primarily covering purchases made through late July 2024, when the Incident came to light, it recorded ¥203.344 million, equivalent to the uncollected revenue related to the Incident incurred during the period, net of payment processing fees, as a temporary loss within extraordinary losses.」
Multiple refunds by a specific user actually occurred, and ¥203.344 million in uncollectible revenue with no prospect of recovery was recorded as a temporary loss.