Building a foundation for growth by strengthening customer success and sales operations
First written in FY2025-H1. 6 of 7 entries say "Advanced", first in FY2026-H1. Latest entry: 2026-09-11.
2 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「In its existing businesses, the company strengthened its customer success organization to improve customer satisfaction and expand ongoing business relationships, while expanding recruitment of sales personnel to strengthen field sales and improve its ability to generate opportunities. In addition, with a view to future business expansion, it continued to make strategic investments, including enhancing the functions of the matching platform for its existing businesses and establishing a development structure for new products.」
The company strengthened its customer success organization, recruited personnel for field sales, launched a project to improve its sales organization, and reviewed KPI and process management. The number of sales personnel increased by 10 year on year, while the number of engagements initiated was 47, broadly in line with 48 in the same period of the previous year. - FY2025-H1First statedAnnual report
「The company identified strengthening the foundation for growth from the next fiscal year onward as its highest-priority issue. In its existing businesses, it strengthened back-office functions, including customer success, to improve service quality from the customer's perspective, and continued to make investments aimed at future business expansion, including expanding recruitment of sales personnel to strengthen field sales.」
For growth from the next fiscal year onward, the company disclosed for the first time as a single initiative that strengthening back-office functions, including customer success, strengthening field sales and recruiting sales personnel are its highest-priority measures for building a foundation for growth. In its domestic exploration business, it launched a project to improve the sales organization and is working to achieve various KPIs.