Expanding recurring-purchase customers and strengthening customer relationships
First written in FY2021. 11 of 14 entries say "Advanced", first in FY2022. Latest entry: 2026-11-13.
4 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Since launching its recurring-purchase service through its own e-commerce site in April 2018, the number of recurring customer members, hereinafter referred to as members, has been on an upward trend and reached 126,000 as of the end of March 2026.」
The number of recurring customer members was 126,121 as of the end of March 2026, up from 94,194 as of the end of March 2025. - FY2026-H1AdvancedAnnual report
「Following the airing of a television commercial for men's skincare products containing eggshell membrane, direct-to-consumer (EC) recorded all-time highs in new customer acquisition and recurring members, and revenue increased year on year.」
It explains that the number of recurring members on its direct-to-consumer e-commerce platform reached a record high through television advertising. - FY2025AdvancedAnnual report
「Since launching its recurring-purchase service through its own e-commerce site in April 2018, the number of recurring customer members, hereinafter referred to as members, has been on an upward trend and reached 94,000 as of the end of March 2025.」
The number of recurring customer members was 94,194 as of the end of March 2025, up from 86,312 as of the end of March 2024. - FY2025-H1AdvancedAnnual report
「Revenue increased as the number of recurring members also rose substantially year on year.」
It explains that the number of recurring members increased substantially year on year, contributing to the increase in direct sales. - FY2024-Q3RestatedAnnual report
「The expansion of the prior year's recurring customer base and higher recurring purchase retention rate paid off, and revenue increased year on year.」
It reiterates that the expanded recurring customer base and higher recurring retention rate contributed to the increase in direct sales. No new disclosure on the number of members is provided. - FY2024-Q2RestatedAnnual report
「The expansion of the prior year's recurring customer base and higher recurring purchase retention rate paid off, and revenue increased year on year.」
It reiterates that the expanded recurring customer base and higher recurring retention rate in the previous year contributed to the increase in direct sales. No new figures, such as the number of members, are provided. - FY2024-Q1AdvancedAnnual report
「The expansion of the prior year's recurring customer base and higher recurring purchase retention rate paid off, and revenue increased year on year.」
It explains that the expanded recurring customer base and higher recurring retention rate in the previous year contributed to the increase in direct sales. - FY2023AdvancedAnnual report
「Since launching a recurring-purchase service through our proprietary EC site in April 2018, the number of recurring-purchase members (the “member count”) has been trending upward, reaching approximately 62,000 as of the end of March 2023.」
The number of recurring-purchase members was 62,824 as of the end of March 2023, an increase of 20,521 from 42,303 as of the end of March 2022. - FY2022AdvancedAnnual report
「Since launching a recurring-purchase service through our proprietary EC site in April 2018, the number of recurring-purchase members (the “member count”) has been trending upward, reaching approximately 42,000 as of the end of March 2022.」
The number of recurring-purchase members was 42,303 as of the end of March 2022, up from 37,829 as of the end of March 2021. - FY2021First statedAnnual report
「By strengthening relationships with acquired customers, we aim to improve retention among recurring-purchase customers and increase cross-sell average order values, thereby improving profit margins.」
The recurring-purchase service launched in April 2018 had 37,829 recurring-purchase members at the end of March 2021.