Customer Value Creation
First written in FY2016. 9 of 17 entries say "Restated". Latest entry: FY2026.
C'Bon Cosmetics moved to the "Worse" side of this theme in 2020, 6 years before the typical company in this theme (2026).
33 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「To realize its corporate philosophy of “creating and enhancing beauty,” the company seeks to differentiate itself from competitors not only through the research and development, manufacture and sale of skincare products, but also by providing various after-sales services, including skin consultations and Eastern-style treatments at directly operated salons, to support customers and help them cultivate their beauty together, and by deepening communication with customers.」
The company continues to pursue the basic policy of differentiating itself through customer-focused consultations, treatments, after-sales services and communication with customers. - FY2025RestatedAnnual report
「To realize its corporate philosophy of “creating and enhancing beauty,” the company seeks to differentiate itself from competitors not only through the research and development, manufacture and sale of skincare products, but also by providing various after-sales services, including skin consultations and Eastern-style treatments at directly operated salons, to support customers and help them cultivate their beauty together, and by deepening communication with customers.」
The company continues to pursue the basic policy of differentiating itself through customer-focused consultations, treatments, after-sales services and communication with customers. - FY2025-H1ReframedAnnual report
「Alongside the formulation of the medium-term management plan, the company launched its “60th Anniversary Project” under the concept of “Synergistic beauty that engages with bare skin,” and is progressively renewing its products, renovating its salons and improving the knowledge, skills and services of the facialists who serve customers at its salons. It aims to become a company that contributes to a sustainable society as it approaches its 60th anniversary in 2026.」
The expression of customer value has been reorganized as “synergistic beauty that engages with bare skin,” expanding into comprehensive value enhancement across products, salons and customer-service personnel. - FY2024-Q3RestatedAnnual report
「Amid this operating environment, the Group launched a new medium-term management plan for the fiscal years ending March 2024 through March 2026. It has identified three priority issues, “Enhancing product value,” “Enhancing salon value” and “Creating new value,” and aims to return to a growth trajectory.」
The company continues to pursue customer value enhancement and renewed growth through the three priority issues of “Enhancing product value,” “Enhancing salon value” and “Creating new value.” - FY2024-Q1ReframedAnnual report
「Amid this operating environment, the Group launched a new medium-term management plan for the fiscal years ending March 2024 through March 2026. It has identified three priority issues, “Enhancing product value,” “Enhancing salon value” and “Creating new value,” and aims to return to a growth trajectory.」
The longstanding theme of creating customer value has been organized under the new medium-term management plan around three pillars: “Enhancing product value,” “Enhancing salon value” and “Creating new value.” - FY2023RestatedAnnual report
「To realize its corporate philosophy of “creating and enhancing beauty,” the company seeks to differentiate itself from competitors not only through the research and development, manufacture and sale of skincare products, but also by providing various after-sales services, including skin consultations and Eastern-style facial care at directly operated salons, to support customers and help them cultivate their beauty together, and by deepening communication with customers.」
The company has reaffirmed its basic policy of continuing to provide value through customer-focused consultations and after-sales services and communication with customers, thereby differentiating itself from competitors. - FY2022RestatedAnnual report
「To realize its corporate philosophy of “creating and enhancing beauty,” the company seeks to improve its competitiveness and profitability not only through the research and development, manufacture and sale of skincare products, but also by providing various after-sales services, including skin consultations and Eastern-style facial care at directly operated salons, to support customers and help them cultivate their beauty together, and by deepening communication with customers.」
The company continues to pursue the basic policy of improving competitiveness and profitability through customer-focused after-sales services, including skin consultations and facial care, and communication with customers. - FY2022-Q2ReframedAnnual report
「In its core salon business, the company is working to build strong, two-way relationships with customers by integrating its physical and online stores.」
The themes of creating customer value and putting customers first have taken concrete form in the integration of physical and online stores and the development of two-way customer relationships. - FY2021ReframedAnnual report
「To realize its corporate philosophy of “creating and enhancing beauty,” the company seeks to improve its competitiveness and profitability not only through the research and development, manufacture and sale of skincare products, but also by providing after-sales services, including Eastern-style facial care at directly operated salons, to support customers and help them cultivate their beauty together, and by deepening communication with customers.」
The longstanding theme of creating customer value has taken concrete form in efforts to improve competitiveness and profitability through customer-focused after-sales services and communication. - FY2020ReframedAnnual report
「During the consolidated fiscal year, the Group worked to strengthen its corporate structure as the final year of the medium-term management plan for the fiscal years ending March 2018 through March 2020, whose management policy was “Toward a New C'BON: Innovation and Challenge,” by advancing structural reforms in sales activities targeting new customers to establish a “customer first” organization.」
The previous emphasis on customer value has been given concrete form through structural reforms in sales activities targeting new customers and the establishment of a “customer first” organization. - FY2017ReframedAnnual report
「We had been implementing the medium-term management plan for the fiscal years ending March 2016 through March 2018, but, in light of our current operating performance and other circumstances, we reviewed the plan and formulated a new medium-term management plan for the fiscal years ending March 2018 through March 2020, adopting “Toward a New C'BON: Innovation and Challenge” as our management policy.」
The company reviewed its previous medium-term management plan and changed its management policy from “Creating customer value” to “Toward a New C'BON: Innovation and Challenge.” - FY2017-Q3RestatedAnnual report
「Amid this operating environment, we have adopted “Creating customer value” as our management policy and, under the medium-term management plan for the fiscal years ending March 2016 through March 2018, are working to expand our customer base while seeking to turn acquired customers into loyal customers.」
The company continues to pursue the policy of expanding its customer base and turning customers into loyal customers under the medium-term management plan, with “Creating customer value” as its management policy. - FY2017-Q2RestatedAnnual report
「Amid this operating environment, we have adopted “Creating customer value” as our management policy and, under the medium-term management plan for the fiscal years ending March 2016 through March 2018, are working to expand our customer base while seeking to turn acquired customers into loyal customers.」
The company continues to pursue the policy of expanding its customer base and turning customers into loyal customers under the medium-term management plan, with “Creating customer value” as its management policy. - FY2017-Q1RestatedAnnual report
「Amid this operating environment, we have adopted “Creating customer value” as our management policy and, under the medium-term management plan for the fiscal years ending March 2016 through March 2018, are working to expand our customer base while seeking to turn acquired customers into loyal customers.」
The company continues to pursue the medium-term management plan and the policy of adopting “Creating customer value” as its management policy. - FY2016First statedAnnual report
「Amid this operating environment, we have adopted “Creating customer value” as our management policy and, under the medium-term management plan for the fiscal years ending March 2016 through March 2018, are working to expand our customer base while seeking to turn acquired customers into loyal customers.」
“Creating customer value” is stated as the management policy under the medium-term management plan for the fiscal years ending March 2016 through March 2018.