Ordinary profit margin of 20% or higher
First written in FY2016. 3 of 10 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2018: 5 of 50 companies on the "Worse" side.
9 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「To respond rapidly to market expansion and increasingly diverse customer needs, we will build a service platform incorporating AI technology. This will enable the automation and optimization of operations through AI without relying on individual employees’ skills, thereby achieving both greater efficiency and high-quality operations. We will also use AI to analyze and model employees’ tacit knowledge and convert it into explicit knowledge, raising the intelligence of the organization as a whole and providing consistent, high-value-added services. By strategically combining accumulated data with AI-based analysis, we will provide personalized services optimized for each individual, improve customer satisfaction, maximize sales efficiency, and achieve sustainable and stable growth in recurring revenue.」
In addition to managing metrics focused on the operating profit margin, cost of sales ratio, and contract renewal rate, the company identified AI-based automation, conversion of tacit knowledge into explicit knowledge, data analysis, and personalization as specific means of driving growth and improving the renewal rate. - FY2025Expanded the focus of key metrics to include ARR and LTVAnnual report
「Going forward, we will actively exhibit at offline trade shows to acquire qualified leads and maximize sales opportunities. For existing users, we will propose ways to expand usage opportunities and focus on improving customer satisfaction and the renewal rate. At the same time, by actively proposing products in the “Office Station” series that customers have not yet adopted, we will seek to increase ARR (annual recurring revenue) and LTV (lifetime customer value) and build a sustainable foundation for growth.」
In addition to the operating profit margin, cost of sales ratio, and contract renewal rate, the company explicitly identified increasing ARR and LTV through proposals for Office Station products not yet adopted by customers. - FY2023RestatedAnnual report
「For the time being, our Group recognizes improving profitability as a priority. Accordingly, in understanding business performance and progress, we place importance on identifying the factors behind changes in the operating profit margin and cost of sales ratio. As our Group operates primarily under a subscription-based business model, we also regard the contract renewal rate as a key metric.」
The former target of an ordinary profit margin of 20% or more is no longer stated, while the company continues to manage metrics with an emphasis on identifying the factors behind changes in the operating profit margin and cost of sales ratio and on the contract renewal rate. - FY2023-Q3AdvancedAnnual report
「For member companies, we are moving away from a service delivery structure dependent on individual employees and have launched customer success operations. This enables us to provide personalized information to each customer company, such as proposing tax-saving measures to companies approaching their fiscal year-end month and providing information on subsidies by municipality. We have also significantly shortened the time required to resolve inquiries by having customer support handle them centrally.」
As measures related to improving the contract renewal rate, the company has launched customer success operations, customer-specific information provision, and centralized customer support, specifying its shift away from operations dependent on individual employees. - FY2022Specified measures to improve the contract renewal rateAnnual report
「For the contract renewal rate, we will support the preparation of management improvement plans to identify the issues that each member company should improve and strengthen and to share goals with them. We expect to improve the renewal rate by systematizing efforts to promptly understand the circumstances of each company and deepening our close, ongoing support.」
In addition to its policy of treating the contract renewal rate as a key metric, the company has specified improvement methods using management improvement plans, an understanding of each company’s circumstances, and close, ongoing support. - FY2021Added contract renewal rate as a key metricAnnual report
「For the time being, our Group recognizes improving profitability as a priority. Accordingly, in understanding business performance and progress, we place importance on identifying the factors behind changes in the operating profit margin and cost of sales ratio. As our Group operates primarily under a subscription-based business model, we also regard the contract renewal rate as a key metric.」
The former explicit target of an ordinary profit margin of 20% or more continues not to be stated, while the company explicitly identifies the contract renewal rate as a key metric in addition to identifying the factors behind changes in the operating profit margin and cost of sales ratio. - FY2020RestatedAnnual report
「For the time being, our Group recognizes improving profitability as a priority. Accordingly, in understanding business performance and progress, we place importance on identifying the factors behind changes in the operating profit margin and cost of sales ratio.」
The former explicit target of an ordinary profit margin of 20% or more continues not to be stated, while the company continues to emphasize identifying the factors behind changes in the operating profit margin and cost of sales ratio. - FY2019ReframedAnnual report
「For the time being, our Group recognizes improving profitability as a priority. Accordingly, in understanding business performance and progress, we place importance on identifying the factors behind changes in the operating profit margin and cost of sales ratio.」
The previous explicit target of an ordinary profit margin of 20% or more is no longer stated, and the company has shifted to managing metrics focused on identifying the factors behind changes in the operating profit margin and cost of sales ratio. - FY2017RestatedAnnual report
「For the time being, our Group recognizes improving profitability as a priority. Accordingly, we have set the ordinary profit margin as a key management metric and aim to raise the consolidated ordinary profit margin to 20% or more.」
The company continues to set a consolidated ordinary profit margin of 20% or more as a management metric. - FY2016First statedAnnual report
「For the time being, our Group recognizes improving profitability as a priority. Accordingly, we have set the ordinary profit margin as a key management metric and aim to raise the consolidated ordinary profit margin to 20% or more.」
The company has made improving profitability a priority and uses a consolidated ordinary profit margin of 20% or more as a management metric.