Progress Monitoring and Supporter Protection After Project Approval
First written in FY2019. 4 of 8 entries say "Restated". Latest entry: FY2025-H1.
No other company in this theme has enough history to compare yet.
- FY2025-H1AdvancedAnnual report
「It is also expanding the post-purchase support environment by broadening its network of after-sales service partners so that project supporters can make support purchases with greater confidence.」
In addition to existing post-listing monitoring and other measures, it broadened its network of after-sales service partners and expanded the post-purchase support environment. - FY2023RestatedAnnual report
「The Monitoring Team within the Customer Success Bureau monitors projects from listing through delivery and coordinates with the Project Legal Affairs Bureau and the Corporate Legal Affairs Department as appropriate, thereby seeking to reduce the risk of deliveries not being properly completed.」
It has continued monitoring from listing through delivery and protecting supporters through coordination with the Legal Affairs departments. - FY2022-Q2RestatedAnnual report
「It focused on creating an environment in which project operators and supporters can use the platform with confidence, training personnel hired during the six-month period under review, and improving operations under the new organisational structure.」
It has continued to create an environment in which project operators and supporters can use the platform with confidence and improve operations under the new organisational structure. No new measures specific to monitoring are described. - FY2021RestatedAnnual report
「The Monitoring Team within the Quality Assurance Division monitors projects from listing through delivery in an effort to reduce the risk of deliveries not being properly completed.」
It reconfirms the system for monitoring projects from listing through delivery and reducing risks such as failure to complete deliveries. - FY2021-Q3Recognition of the need to strengthen the monitoring systemAnnual report
「It was recognised that challenges existed in the recruitment and training of curators and Legal, Review and Monitoring personnel, the detailed examination of workflows, and the development of an operational system.」
It recognises recruitment and training of monitoring personnel, workflows, and system development as challenges in response to the increase in the number of projects launched. - FY2021-Q1AdvancedAnnual report
「In addition, the Monitoring Division, which monitors project progress and handles problems, strengthened the automation of its monitoring system and operations designed to prevent problems before they occur.」
It has automated the monitoring system and strengthened operations aimed at preventing problems before they occur. - FY2020RestatedAnnual report
「For all projects, the Customer Success team regularly checks the status of progress reports, encourages communication with project supporters, and provides visibility through to delivery of the returns.」
It reiterates the activity reports from project launch through delivery of returns and the checks conducted by the Customer Success team. - FY2019First statedAnnual report
「For all projects, the Customer Success team regularly checks the status of progress reports, encourages communication with project supporters, and provides visibility through to delivery of the returns.」
It has also established supporter protection measures, including explaining risks when problems occur and providing refunds through the use of insurance and other measures.